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Help Desk Jobs in Highlands Ranch, CO (NOW HIRING)

Ask IT consulting

Help desk Technician

Denver, CO · On-site

$20.50 - $27.75/hr

The Help Desk Support Support Technician I position delivers support to end users to assist in their ability to utilize ITS programs efficiently and effectively in fulfilling business objectives.

STI

Help Desk Support I

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Support I Location: Golden, CO Duration: 5 Month+ Assignment Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to ...

RICEFW Technologies,Inc

Help Desk Support I

Denver, CO · On-site

$20.50 - $27.75/hr

Help Desk Support I JOB ID : RQS 2017-3443A Department : CDPHE Location: SouthDenver, Colorado . . Duration: 05+Month Contract Mode of Interview: Either Webcam or In Person . Client : State of ...

RICEFW Technologies,Inc

Help Desk Support I

Denver, CO

$20.50 - $27.75/hr

Help Desk Support I JOB ID : RQS 2017-3443A Department : CDPHE Location: SouthDenver, Colorado . . Duration: 05+Month Contract Mode of Interview: Either Webcam or In Person . Client : State of ...

State of Colorado

OES Tier III Help Desk

Denver, CO · Hybrid

$59K - $77K/yr

The OST has oversight responsibility for the help desk team/unit that was created by HB12-1339. This bill was passed to improve and modernize the Colorado Benefits Management System (CBMS). As such ...

State of Colorado

OES Tier III Help Desk

Denver, CO · Hybrid

$59K - $77K/yr

The OST has oversight responsibility for the help desk team/unit that was created by HB12-1339. This bill was passed to improve and modernize the Colorado Benefits Management System (CBMS). As such ...

State of Colorado

OES Tier III Help Desk

Denver, CO · On-site

$59K - $77K/yr

The OST has oversight responsibility for the help desk team/unit that was created by HB12-1339. This bill was passed to improve and modernize the Colorado Benefits Management System (CBMS). As such ...

Focused HR Solutions

8-11 Help Desk Analyst

Denver, CO · On-site

$25 - $37/hr

100% remote must live in CO currently Our direct client has an opening for a Help Desk Analyst 105304 This position is up to 9 months with the option of extension, and the client is in Denver, CO If ...

Focused HR Solutions

1.20 Help Desk Support

Golden, CO · On-site

$25 - $31/hr

Our direct client has an opening for a Help Desk Support 62595 This position is up to 5 months with the option of extension, and the client is in Golden, CO. Qualifications: * Provides support to end ...

US IT Solutions Inc

Help Desk Support II

Denver, CO · On-site

$20.50 - $27.75/hr

USITSOL has been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC ...

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All JobsHelp Desk JobsHelp Desk Jobs in Highlands Ranch, CO

Help Desk information

See Highlands Ranch, CO salary details

$13

$24

$35

How much do help desk jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for help desk in Highlands Ranch, CO is $24.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $27.26 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Highlands Ranch, CO?

The most popular types of Help Desk jobs in Highlands Ranch, CO are:

What are popular job titles related to Help Desk jobs in Highlands Ranch, CO?

For Help Desk jobs in Highlands Ranch, CO, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Highlands Ranch, CO look for?

The top searched job categories for Help Desk jobs in Highlands Ranch, CO are:

What cities near Highlands Ranch, CO are hiring for Help Desk jobs?

Cities near Highlands Ranch, CO with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Highlands Ranch, CO as of September 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $50,543 per year, or $24.3 per hour.

Help Desk Specialist (Secret Cleared) with Security Clearance

Aurora, CO • On-site

Zachary Piper Solutions, LLC
IT Services • 51 - 200 employees
Learn more about Zachary Piper Solutions, LLCexternal

$30 - $44/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Zachary Piper Solutions is seeking a Help Desk Specialist to support mission-critical defense communications and secure operational networks. This position is onsite in Centennial, CO and will provide Tier 1 and Tier 2 technical support in a 24/7 operations environment, helping maintain system availability and mission readiness. Responsibilities for the Help Desk Specialist Include: • Provide Tier 1 and Tier 2 support for hardware, software, applications, networking, and connectivity issues. • Manage and prioritize incidents through phone, ticketing, and monitoring systems while ensuring timely resolution. • Troubleshoot Windows systems, applications, TCP/IP, DNS, VPNs, routing, switching, and secure communications. • Perform root-cause analysis, track recurring issues, and identify opportunities to improve support processes. • Document troubleshooting and corrective actions and escalate complex issues to appropriate technical teams. • Support mission operations and Systems Integration Laboratory (SIL) activities as needed. Qualifications for the Help Desk Specialist Include: • 2+ years of experience providing Tier 1/Tier 2 technical support. • Experience supporting Windows environments, enterprise applications, networking, and ticketing systems. • Strong troubleshooting, communication, documentation, and customer service skills. • Bachelor's degree required. • Active Secret Clearance required. • Ability to work in a 24/7 operational environment, including assigned shifts. Compensation for the Help Desk Specialist Includes: • Hourly Rate: $30.00 - $44.00/hr depending on experience and shift assignment • Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401(k), and Sick Leave as required by law Keywords: #LI-CR2 #LI-ONSITE Help Desk Specialist, Help Desk, Service Desk, Technical Support, Tier 1 Support, Tier 2 Support, Desktop Support, Windows Support, Network Support, Incident Management, Ticketing Systems, TCP/IP, DNS, VPN, Routing, Switching, Secure Communications, Root Cause Analysis, Network Troubleshooting, Application Support, Mission-Critical Systems, Defense Communications, Systems Integration Laboratory, SIL, DoD, Secret Clearance, 24/7 Operations

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