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It Helpdesk Jobs in Highlands Ranch, CO (NOW HIRING)

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Denver, CO · On-site

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...

ICR, Inc.

IT Support Technician - Colorado

Aurora, CO

$78K - $123K/yr

Provide IT helpdesk support (Tier 1) for end-users both in-person and via email, phone, and chat * Configure and maintain equipment including desktops, laptops, virtual machines, printers, and phones

Parkson Corp.

IT Intern

Golden, CO · On-site

$25/hr

Parkson is looking for a technically driven intern to assist in supporting the IT Helpdesk. This person's success will be dependent on having a current mindset with regards to IT while supporting ...

LINQ

IT Manager

Denver, CO · Remote

$97K - $119K/yr

Own the IT helpdesk function; ticket management, SLAs, escalation paths, and continuous improvement. * Develop and maintain IT runbooks, standard operating procedures, and asset documentation.

LJA Engineering

IT Desktop Support Tech

Denver, CO · On-site

$28 - $32/hr

The IT Desktop Support Technician will be assigned tickets by the Helpdesk agents after they have done their initial triage, troubleshooting and categorization of the tickets. If the IT Desktop ...

LJA Engineering

IT Desktop Support Tech

Denver, CO · On-site

$28 - $32/hr

The IT Desktop Support Technician will be assigned tickets by the Helpdesk agents after they have done their initial triage, troubleshooting and categorization of the tickets. If the IT Desktop ...

LJA Engineering

IT Desktop Support Tech

Denver, CO · On-site

$28 - $32/hr

The IT Desktop Support Technician will be assigned tickets by the Helpdesk agents after they have done their initial triage, troubleshooting and categorization of the tickets. If the IT Desktop ...

LJA Engineering

IT Support Specialist

Denver, CO · On-site

$34 - $38/hr

CompTIA A+, Microsoft 365 certification, and ITIL v4 Foundation highly preferred REQUIRED QUALIFICATIONS: * 8+ years of experience in desktop support or IT helpdesk roles * Strong knowledge of ...

LJA Engineering

IT Support Specialist

Denver, CO · On-site

$34 - $38/hr

CompTIA A+, Microsoft 365 certification, and ITIL v4 Foundation highly preferred REQUIRED QUALIFICATIONS: * 8+ years of experience in desktop support or IT helpdesk roles * Strong knowledge of ...

LJA Engineering

IT Support Specialist

Denver, CO · On-site

$34 - $38/hr

CompTIA A+, Microsoft 365 certification, and ITIL v4 Foundation highly preferred REQUIRED QUALIFICATIONS: * 8+ years of experience in desktop support or IT helpdesk roles * Strong knowledge of ...

Beyond IT Support

IT Support Specialist

Aurora, CO · On-site

Job Summary : Beyond IT Support is a company focused on providing IT solutions, and they are ... The role involves onsite and help desk user support, technical support at both server and network ...

MISSION YOGURT INC

Junior IT Specialist

Westminster, CO · On-site

$25 - $28/hr

Log, prioritize, and assist in resolving IT help desk requests submitted by store management. * Perform basic diagnostics on network connectivity, Wi-Fi access, receipt printers, and desktop ...

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All JobsIt Helpdesk JobsIt Helpdesk Jobs in Highlands Ranch, CO

It Helpdesk information

See Highlands Ranch, CO salary details

$13

$24

$35

How much do it helpdesk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it helpdesk in Highlands Ranch, CO is $24.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $27.26 per hour, depending on experience, location, and employer.

What is an IT Helpdesk professional?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What skills and qualifications are needed to thrive as an IT Helpdesk professional?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What are typical challenges faced by IT Helpdesk professionals, and how can they be managed?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

How hard is it helpdesk to get a helpdesk job?

Getting a helpdesk job typically requires basic technical knowledge, customer service skills, and sometimes relevant certifications like CompTIA A+. Entry-level positions are generally accessible to those with a willingness to learn, but competition can vary based on location and experience. Building skills in troubleshooting, operating systems, and remote support tools can improve chances of securing a helpdesk role.

Is IT helpdesk a good career?

IT helpdesk is a viable career option for individuals interested in technical support, troubleshooting, and customer service. It often requires knowledge of operating systems, networking, and common software tools, with opportunities for certifications like CompTIA A+ to advance. The role can lead to higher IT positions such as network administrator or systems analyst.

What does an IT Helpdesk do?

An IT Helpdesk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote tools to resolve problems efficiently.

What are popular job titles related to It Helpdesk jobs in Highlands Ranch, CO?

For It Helpdesk jobs in Highlands Ranch, CO, the most frequently searched job titles are:

What job categories do people searching It Helpdesk jobs in Highlands Ranch, CO look for?

The top searched job categories for It Helpdesk jobs in Highlands Ranch, CO are:

What cities near Highlands Ranch, CO are hiring for It Helpdesk jobs?

Cities near Highlands Ranch, CO with the most It Helpdesk job openings:

It Helpdesk jobs near you
Infographic showing various It Helpdesk job openings in Highlands Ranch, CO as of August 2026, with employment types broken down into 63% Full Time, 19% Part Time, and 18% Contract. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $50,543 per year, or $24.3 per hour.

IT Helpdesk Technician

Alerio Technology Group

Denver, CO • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

About Us: Alerio Technology Group specializes in providing top-tier IT support to K-12 Charter and Private Schools, as well as a range of commercial enterprises. We pride ourselves on delivering reliable and responsive IT services that ensure our clients can focus on their core activities without worrying about their technology infrastructure.

Position Overview: We are looking for a dedicated IT Helpdesk Technician to join our team. The successful candidate will be responsible for providing technical support to our clients through a ticketing system. This includes account management, user setup, troubleshooting, and general IT support.

Key Responsibilities:

  • Manage and respond to support tickets in a timely and professional manner.
  • Create and manage user accounts in Active Directory, Office365, and Google Admin.
  • Set up and configure user profiles on computers.
  • Reset passwords and manage access for users.
  • Install and configure printers and other peripherals.
  • Troubleshoot and resolve user issues with computers and applications.
  • Install and manage software applications on computers.
  • Assist with onboarding and offboarding staff, ensuring appropriate access levels are set.
  • Provide excellent customer service and communicate effectively with clients.

Qualifications:

  • Experience in an IT helpdesk or technical support role.
  • Proficiency with Active Directory, Office365, and Google Admin.
  • Strong knowledge of Windows operating systems and basic networking concepts.
  • Experience with setting up and troubleshooting computers, printers, and other peripherals.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.

Preferred Qualifications:

  • Experience working in an educational environment, particularly K-12 schools.
  • Familiarity with MacOS and iOS devices.
  • Knowledge of ITIL processes and best practices.

Company Description

A small but growing company providing technology services to education and commercial enterprises along the front range. Independent work environment where stakeholders are encouraged to learn, and to make customer centric decisions on the customer doorstep.