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It Helpdesk Jobs in Highlands Ranch, CO (NOW HIRING)

BNP Associates, Inc.

IT Manager

Denver, CO · On-site

$100K - $150K/yr

Help maintain and administer practical IT policies and procedures covering acceptable use ... Manage daily IT operations to ensure reliable system performance, infrastructure stability, and ...

Intermountain Electric Inc

IT Intern

Aurora, CO · On-site

$20/hr

Our office teams help deliver safe, smart, and reliable electrical solutions through our people and ... As an Information Technology Intern, you'll work directly with out IT team to gain practical, hands ...

Engineering Economics, Inc.

IT Manager

Lakewood, CO · On-site

As the IT Manager, you will build and lead EEI's internal technology function while helping our ... You will help strengthen internal ownership of technology operations, improve our employee support ...

Quanta Services

IT Intern

Aurora, CO

$15 - $20/hr

... IT Internship 2027 Intermountain Electric, Inc. (IME) is celebrating 80 years of powering progress ... Our office teams help deliver safe, smart, and reliable electrical solutions through our people and ...

Intermountain Electric Inc

IT Intern

Aurora, CO

$15 - $20/hr

Our office teams help deliver safe, smart, and reliable electrical solutions through our people and ... As an Information Technology Intern, you'll work directly with out IT team to gain practical, hands ...

Forgen

IT Manager

Denver, CO · On-site

$97K - $119K/yr

Centennial, Colorado Position Summary The Information Technology (IT) Manager provides oversight ... Passion for safety, with the ability to help us ensure that nobody gets * Team player with the ...

Colorado PERA

Director Information Technology

Denver, CO · On-site

$220K - $260K/yr

Help managers connect daily work to broader technology and business goals. * Participate in organizational and technology planning to ensure IT services support PERA's business needs. * Provide input ...

Forgen

IT Manager

Centennial, CO · On-site

$93K - $115K/yr

Centennial, Colorado Position Summary The Information Technology (IT) Manager provides oversight ... Passion for safety, with the ability to help us ensure that nobody gets * Team player with the ...

Forgen

IT Manager

Centennial, CO · On-site

$97K - $119K/yr

Centennial, Colorado Position Summary The Information Technology (IT) Manager provides oversight ... Passion for safety, with the ability to help us ensure that nobody gets * Team player with the ...

Forgen

IT Manager

Centennial, CO · On-site

$97K - $119K/yr

Centennial, Colorado Position Summary The Information Technology (IT) Manager provides oversight ... Passion for safety, with the ability to help us ensure that nobody gets * Team player with the ...

Forgen

IT Manager

Centennial, CO · On-site

$97K - $119K/yr

Centennial, Colorado Position Summary The Information Technology (IT) Manager provides oversight ... Passion for safety, with the ability to help us ensure that nobody gets * Team player with the ...

Initial.IT

Be Seen First

IT Technician

Denver, CO · On-site

$50K - $61K/yr

Join our dynamic team as an IT Technician and become a trusted advisor to our clients. You'll spend ... Be part of a company that believes in giving back to the community and helping others succeed. Our ...

ACI Infotech

IT Director

Denver, CO · On-site

FULL TIME WITH OUR FINANCIAL CLIENT Role: IT Director Location: Denver, CO Work Mode: Work in ... Helpdesk and workflow tool for IT ticketing • Supervising IT legal obligations (contract ...

LERCH BATES

IT Specialist

Highlands Ranch, CO · On-site

Information Technology Location: Highlands Ranch, CO (Onsite) This position is based full-time in ... You'll help drive technology improvements, support AI-enabled business tools like Microsoft Copilot ...

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Showing results 21-40

All JobsIt Helpdesk JobsIt Helpdesk Jobs in Highlands Ranch, CO

It Helpdesk information

See Highlands Ranch, CO salary details

$13

$24

$35

How much do it helpdesk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it helpdesk in Highlands Ranch, CO is $24.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $27.26 per hour, depending on experience, location, and employer.

What is an IT Helpdesk professional?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What skills and qualifications are needed to thrive as an IT Helpdesk professional?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What are typical challenges faced by IT Helpdesk professionals, and how can they be managed?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

How hard is it helpdesk to get a helpdesk job?

Getting a helpdesk job typically requires basic technical knowledge, customer service skills, and sometimes relevant certifications like CompTIA A+. Entry-level positions are generally accessible to those with a willingness to learn, but competition can vary based on location and experience. Building skills in troubleshooting, operating systems, and remote support tools can improve chances of securing a helpdesk role.

Is IT helpdesk a good career?

IT helpdesk is a viable career option for individuals interested in technical support, troubleshooting, and customer service. It often requires knowledge of operating systems, networking, and common software tools, with opportunities for certifications like CompTIA A+ to advance. The role can lead to higher IT positions such as network administrator or systems analyst.

What does an IT Helpdesk do?

An IT Helpdesk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote tools to resolve problems efficiently.

What are popular job titles related to It Helpdesk jobs in Highlands Ranch, CO?

For It Helpdesk jobs in Highlands Ranch, CO, the most frequently searched job titles are:

What job categories do people searching It Helpdesk jobs in Highlands Ranch, CO look for?

The top searched job categories for It Helpdesk jobs in Highlands Ranch, CO are:

What cities near Highlands Ranch, CO are hiring for It Helpdesk jobs?

Cities near Highlands Ranch, CO with the most It Helpdesk job openings:

It Helpdesk jobs near you
Infographic showing various It Helpdesk job openings in Highlands Ranch, CO as of August 2026, with employment types broken down into 63% Full Time, 19% Part Time, and 18% Contract. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $50,543 per year, or $24.3 per hour.

Director, Information Technology

DESRI Renewables LLC

Greenwood Village, CO • On-site

Full-time

Medical, Retirement, PTO

Re-posted 10 days ago

Job description

About DESRI
DESRI (formerly D. E. Shaw Renewable Investments) is a market-leading owner and operator of renewable energy projects throughout the United States. We have acquired or developed approximately 13 gigawatts of contracted capacity across a portfolio of over 85 renewable energy projects in 24 states.
At DESRI, our culture is grounded in rigorous analytics and thoughtful risk-taking, with a strong emphasis on creativity, intellectual curiosity, and continuous improvement. We operate with lean teams that prioritize efficiency and minimize unnecessary bureaucracy, enabling individuals to take ownership and move quickly. We value open, constructive dialogue and believe it leads to better outcomes. Above all, we are driven to go the extra mile and support one another, fostering a collaborative environment built on accountability, integrity, and care.
About the role
DESRI is seeking a Director, Information Technology to build and lead the firm's internal IT function which is currently run by an MSP. This is a unique opportunity to establish and scale a modern IT organization within a growing infrastructure company.
Reporting to senior leadership, the Director, IT will be responsible for developing DESRI's overall IT strategy, managing enterprise systems and infrastructure, overseeing cybersecurity and compliance initiatives, and delivering exceptional end-user support across the organization.
The successful candidate will lead an IT team and will be responsible for building and scaling the IT organization over time. This role requires a hands-on leader who can balance strategic planning with operational execution while partnering closely with stakeholders across all business functions.
What you'll do
IT Strategy & Leadership
  • Develop and execute DESRI's enterprise IT roadmap aligned with business objectives and long-term growth plans.
  • Establish the firm's internal IT operating model, governance structure, policies, and processes.
  • Build, mentor, and lead a high-performing global IT team across the U.S. and India.
  • Manage relationships with external technology vendors, consultants, and service providers.
  • Develop and manage the IT budget, including software, infrastructure, and staffing investments.

Infrastructure & End User Technology
  • Oversee enterprise technology infrastructure, including networking, cloud services, identity management, endpoint management, and collaboration platforms.
  • Ensure reliable, secure, and scalable technology services across multiple office locations and remote employees.
  • Lead hardware lifecycle management and employee technology onboarding/offboarding processes.
  • Drive continuous improvement in end-user experience and IT service delivery.

Cybersecurity & Risk Management
  • Lead cybersecurity strategy, governance, and operational security programs.
  • Establish and maintain security policies, controls, and monitoring capabilities.
  • Partner with internal stakeholders and external experts to manage cyber risk, incident response planning, and business continuity programs.
  • Ensure compliance with applicable security, regulatory, and audit requirements.

Enterprise Applications & Business Partnership
  • Partner with Human Capital, Finance, Legal, Development, Asset Management, and other teams to optimize technology solutions and workflows.
  • Oversee implementation, administration, integration, and support of enterprise applications, including Microsoft 365, identity platforms, HRIS systems, and collaboration tools.

Service Delivery
  • Establish IT service management processes, a Help Desk, and performance metrics.
  • Create a culture of responsiveness, accountability, and customer service within the IT organization.
  • Ensure timely resolution of technical issues while maintaining high levels of employee satisfaction.

Qualifications
Required :
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
  • 7+ years of progressive IT leadership experience, including responsibility for enterprise infrastructure, cybersecurity, and end-user support functions.
  • Experience leading IT operations in a multi-site, cross-border environment, including support for geographically distributed operating assets, remote facilities, and corporate offices across multiple jurisdictions.
  • Experience building, scaling, or transforming internal IT organizations.
  • Demonstrated success managing distributed or global technology teams.
  • Strong understanding of cloud infrastructure, identity and access management, endpoint management, networking, and cybersecurity best practices.
  • Experience managing enterprise SaaS ecosystems, including Microsoft 365 and related collaboration technologies.
  • Proven ability to communicate effectively with executive leadership and non-technical stakeholders.
  • Strong project management, vendor management, and budgeting experience.

Preferred :
  • Experience in infrastructure, energy, financial services, private equity, or other highly regulated industries.
  • Experience supporting rapidly growing organizations.
  • Familiarity with cybersecurity frameworks such as NIST or ISO 27001.
  • Experience implementing AI-enabled productivity tools and automation solutions.
  • Relevant certifications such as CISSP, CISM, PMP, ITIL, Azure, AWS, or equivalent.
  • At DESRI, we consider a wide range of factors to determine your compensation. We rely on market indicators and consider your specific job family, background, location, skills, and experience. The expected annual base salary for this position is $200,000 to $250,000 (depending on title and experience).
  • Our compensation and benefits package includes variable compensation in the form of a year-end bonus, guaranteed in the first year of hire, and benefits including medical and prescription drug coverage, 401(k) contribution matching, paid time off, wellness reimbursement, family building benefits, and a charitable gift match program.

Apply