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Entry Level It Help Desk Jobs in Dothan, AL (NOW HIRING)

Hirekeyz Inc

Information Technology Manager

Fort Novosel, AL · On-site

$89K - $109K/yr

Role: Information Technology Manager Location: 5302 Outlaw Street, Fort Rucker, AL 36362-5000 ... Manage S6 Trouble Ticket Portal and Helpdesk, ensuring all tickets are resolved within 72 hours.

Engenix

IT Technician - CONTINGENT

Enterprise, AL · On-site

Engenix is an Equal Opportunity / Affirmative Action Employer. IT Technician/Ft. Rucker, AL ... helpdesk phones during business hours and submit tickets on the behalf of the callerIssue IT ...

Engenix

IT Technician - CONTINGENT

Enterprise, AL · On-site

Engenix is an Equal Opportunity / Affirmative Action Employer. IT Technician/Ft. Rucker, AL ... Monitor the helpdesk phones during business hours and submit tickets on the behalf of the caller

SARCOA

IT Technician (Part-Time or Full-Time)

Dothan, AL · On-site

$21.45/hr

We are looking for a motivated IT professional who enjoys solving technical problems, supporting end users, and helping maintain a reliable technology environment that keeps our organization running ...

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Entry Level It Help Desk information

See Dothan, AL salary details

$11

$21

$30

How much do entry level it help desk jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for entry level it help desk in Dothan, AL is $21.05, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.61 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Dothan, AL?

The most popular types of It Help Desk jobs in Dothan, AL are:

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For Entry Level It Help Desk jobs in Dothan, AL, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Dothan, AL look for?

The top searched job categories for Entry Level It Help Desk jobs in Dothan, AL are:

What cities near Dothan, AL are hiring for Entry Level It Help Desk jobs?

Cities near Dothan, AL with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Dothan, AL as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $43,776 per year, or $21 per hour.

Information Technology (IT) Manager

Terrestris Global Solutions

Fort Novosel, AL • On-site

$89K - $109K/yr

Full-time, Part-time

Medical, Retirement, PTO

Re-posted 27 days ago

Key responsibilities

  • Oversee and manage the IT department, ensuring the effective operation, maintenance, and security of all information systems and classroom technologies.

  • Manage IT infrastructure, hardware and software lifecycle replacements, and support staff and students with IT needs.

  • Serve as the primary point of contact for IT operations, ensuring compliance with Department of Defense standards, security protocols, and operational requirements.

Job description

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a highly qualified Information Technology (IT) Manager to oversee and manage the IT department in support of the U.S. Army Warrant Officer Career College (USAWOCC), Fort Rucker, AL.

I've never heard of Terrestris. What do you do?

At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.

So, what will the Information Technology (IT) Manager at Terrestris do?

The Information Technology (IT) Manager will lead and manage the IT department, ensuring the effective operation, maintenance, and security of all information systems and classroom technologies. This role oversees IT infrastructure, implements policies, manages hardware and software lifecycle replacements, and supports staff and over 2,800 students annually. The IT Manager serves as the primary point of contact for IT operations, ensuring compliance with Department of Defense standards, security protocols, and operational requirements in a military educational environment. 

What does a typical day look like for an Information Technology (IT) Manager?

You will:      

  • Provide project planning expertise.
  • Perform project scheduling and task breakdown.
  • Identify project requirements.
  • Track project issues, problems, and risks.
  • Manage S6 Trouble Ticket Portal and Helpdesk, ensuring all tickets are resolved within 72 hours. The Contractor shall provide technical assistance to the end user over the phone, and/or in person as required, in such a way as to maintain the proper security and configuration as dictated by Department of the Army and Fort Rucker NEC policy.
  • Manage all DoD Mobility Unclassified Capability (DMUC) devices in USAWOCC.
  • Manage all Army365 licenses and accounts for the USAWOCC.
  • Manage the Account Validation System for both Cadre and Students. The Contractor shall ensure all DD Form 2875's (Request for Fort Novosel network access) are completed and uploaded completion information into the WOCC Training Tracker on the SharePoint.
  • Manage Active Directory (AD) for both Cadre and Students, to include creating user and computer accounts.
  • Maintain an accurate inventory of all automation equipment, the current configuration and the location of all equipment.
  • Manage USAWOCC's annual Life Cycle Replacement (LCR) and understand the Army's Computer Hardware, Enterprise Software and Solutions (CHESS) purchasing process.
  • Manage all 26 of the USAWOCC Classrooms, to include troubleshooting audio visual equipment and working directly with the Fort Rucker ECP representative for all replacement equipment and software.
  • Manage all equipment including warranties and repairs.

What qualifications do you look for?

You might be the professional we're looking for if you have:   

  • Active U.S. SECRET Clearance
  • Authorization to permanently work in the United States without sponsorship.
  • A bachelor's degree in computer science, Information Systems, Engineering or other related technical or specific discipline related to the task to be supported. CompTIA Security+ certification is required, and Project Management Professional certification is desired.
  • At least 12 years of experience as an Information Technology/ Project manager.
  • Experience with Windows group permissions, printer troubleshooting, computer hardware/software repair, Active Directory account creation and troubleshooting.
  • Experience with writing and troubleshooting PowerShell scripts for Windows11 and Office 365.
  • Experience with managing Life Cycle Replacement (LCR) and warranty management.

What kind of benefits does Terrestris Offer?

We offer outstanding benefits including health, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category. 

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.

DILBERT 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.