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Help Desk Jobs in Dothan, AL (NOW HIRING)

Planet Fitness

Overnight Front Desk Associate

Marianna, FL · On-site

$12.75 - $16.25/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Overnight Front Desk Associate

Marianna, FL · On-site

$12.75 - $16.25/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Overnight Front Desk Associate

Marianna, FL

$12.75 - $16.25/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

US Navy

Information Technology Professional

Malone, FL · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

US Navy

Information Technology Professional

Kinsey, AL · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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All JobsHelp Desk JobsHelp Desk Jobs in Dothan, AL

Help Desk information

See Dothan, AL salary details

$11

$21

$30

How much do help desk jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for help desk in Dothan, AL is $21.05, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.61 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk professionals are still essential for complex issues, customer service, and system management. AI tools can augment help desk roles by improving efficiency, but they do not fully replace the need for human expertise and problem-solving skills in IT support. Help Desk jobs often require communication skills, technical knowledge, and certifications like CompTIA A+ or ITIL.

How much does help desk pay?

Help desk technician salaries typically range from $35,000 to $55,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What jobs pay 4000 a week without a degree?

Help desk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience and certifications rather than formal education. These roles may require specialized skills, licenses, or certifications but can offer substantial weekly earnings based on performance and workload.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Dothan, AL? The most popular types of Help Desk jobs in Dothan, AL are:
What are popular job titles related to Help Desk jobs in Dothan, AL? For Help Desk jobs in Dothan, AL, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Dothan, AL look for? The top searched job categories for Help Desk jobs in Dothan, AL are:
What cities near Dothan, AL are hiring for Help Desk jobs? Cities near Dothan, AL with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Dothan, AL as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,776 per year, or $21 per hour.
Firing Desk Safety Operator swing shift

Firing Desk Safety Operator swing shift

C. Martin Company

Fort Novosel, AL • On-site

Full-time

Posted 9 hours ago

Job description

Job Brief
Firing Desk Safety Operator swing shift
Position Title: Safety Inspector, Firing Desk / Engineering Technician II
Location: Fort Rucker, AL
Position Type: Full-time, Non-Exempt
Job Summary
C. Martin Company is seeking a dependable and safety-focused Safety Inspector, Firing Desk / Engineering Technician II (Range Operations Safety) to support Range Operations and Maintenance activities at the Fort Novosel Gunnery Range Complex in Fort Novosel, AL.
This position supports live training operations for the Aviation Gunnery Range Complex and assists with range safety, communications, operational tracking, training area inspections, security checks, and range maintenance support. The Safety Inspector, Firing Desk will maintain daily operational records, enforce safety procedures, assist with emergency response actions, and support the safe and effective use of ranges and training areas.
The ideal candidate must be able to work flexible schedules, adapt to changing operational conditions, cross-train in related range support functions, and work productively with limited supervision.
Essential Duties and Responsibilities
The Safety Inspector, Firing Desk / Engineering Technician II will perform duties that include, but are not limited to:
  • Maintain radio communications for range operations and training activities.
  • Maintain daily journals and accurately track personnel movement, training activity, and work progress within the Fort Novosel Gunnery Range Complex.
  • Enforce government regulations and safety procedures for military and civilian agencies conducting training operations.
  • Assist with implementation of emergency action procedures, severe weather plans, and environmental protection procedures.
  • Assist with maintenance and inspection of training areas, ranges, facilities, and related support areas.
  • Support vegetation control and other range maintenance activities.
  • Operate a variety of ground maintenance equipment, including mowers, blowers, and related equipment.
  • Perform Range Complex, Training Area, and Maintenance Compound security checks.
  • Complete specialized training in methods and techniques used to protect secure areas, as required.
  • Support range safety inspections and operational readiness checks.
  • Assist with range operations duties and other mission support tasks as assigned.
  • Cross-train in related range support functions to ensure mission continuity.
  • Perform other related duties as assigned to support range operations and safety requirements.

Work Environment and Physical Requirements
  • Work conditions will vary, with most work performed outdoors.
  • Employee may be exposed to changing temperatures, weather conditions, and rugged field environments.
  • Typical work activities include:
    • 35% standing
    • 40% walking
    • 5% stooping
    • 10% reaching
    • 10% lifting
  • Must be able to lift up to and in excess of 35 pounds unassisted.
  • Must be able to work safely in a military range, training area, and field operations environment.
  • Must be willing and able to work shifts, rotating schedules, and changing operational hours as required.

Required Qualifications
  • High School Diploma or equivalent.
  • Effective verbal and written communication skills.
  • Working knowledge of Microsoft Office or FormFlow equivalent.
  • Ability to operate a variety of ground maintenance equipment, such as mowers, blowers, and related equipment.
  • Ability and willingness to work shifts and rotating schedules.
  • Ability to work independently and as part of a team.
  • Firing Desk Certification is required within 30 days of hire.
  • Current Alabama Driver's License.
  • Must be insurable under the company's vehicle insurance policy while operating company, government, or rental vehicles during working hours and for the duration of employment.
  • U.S. Citizenship is required.
  • Must be able to obtain and maintain a National Agency Check with Inquiries upon hire.
  • Must successfully pass background screening, including Social Security Number verification, driver record review, and criminal background investigation.

Preferred Qualifications
  • Familiarity with Range Facility Management Support Systems.
  • Familiarity with military range-related terminology.
  • Familiarity with regulatory training procedures.
  • Prior experience supporting range operations, military training, safety inspection, or field operations.
  • Experience conducting security checks or protecting secure areas.
  • Experience supporting military, government, or contractor-operated range environments

Additional Requirements
This position requires the ability to support range safety and operational requirements in a fast-paced and changing environment. The employee must comply with all company, contract, customer, safety, security, environmental, and operational requirements while maintaining accurate records and supporting mission readiness.
C. Martin Company, Inc. is an equal opportunity employer. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. C. Martin Company is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please call: 702-656-8080.

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