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It Helpdesk Jobs in Dothan, AL (NOW HIRING)

Hirekeyz Inc

Information Technology Manager

Fort Novosel, AL · On-site

$89K - $109K/yr

Role: Information Technology Manager Location: 5302 Outlaw Street, Fort Rucker, AL 36362-5000 ... Manage S6 Trouble Ticket Portal and Helpdesk, ensuring all tickets are resolved within 72 hours.

US Navy

Information Technology Professional

Dothan, AL · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

US Navy

Information Technology Professional

Kinsey, AL · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

US Navy

Information Technology Professional

Malone, FL · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

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All JobsIt Helpdesk JobsIt Helpdesk Jobs in Dothan, AL

It Helpdesk information

See Dothan, AL salary details

$11

$21

$30

How much do it helpdesk jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for it helpdesk in Dothan, AL is $21.05, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.61 per hour, depending on experience, location, and employer.

What is an IT Helpdesk professional?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What skills and qualifications are needed to thrive as an IT Helpdesk professional?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What are typical challenges faced by IT Helpdesk professionals, and how can they be managed?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

How hard is it helpdesk to get a helpdesk job?

Getting a helpdesk job typically requires basic technical knowledge, customer service skills, and sometimes relevant certifications like CompTIA A+. Entry-level positions are generally accessible to those with a willingness to learn, but competition can vary based on location and experience. Building skills in troubleshooting, operating systems, and remote support tools can improve chances of securing a helpdesk role.

Is IT helpdesk a good career?

IT helpdesk is a viable career option for individuals interested in technical support, troubleshooting, and customer service. It often requires knowledge of operating systems, networking, and common software tools, with opportunities for certifications like CompTIA A+ to advance. The role can lead to higher IT positions such as network administrator or systems analyst.

What does an IT Helpdesk do?

An IT Helpdesk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote tools to resolve problems efficiently.

What are the most commonly searched types of It Helpdesk jobs in Dothan, AL?

The most popular types of It Helpdesk jobs in Dothan, AL are:

What job categories do people searching It Helpdesk jobs in Dothan, AL look for?

The top searched job categories for It Helpdesk jobs in Dothan, AL are:

What cities near Dothan, AL are hiring for It Helpdesk jobs?

Cities near Dothan, AL with the most It Helpdesk job openings:

It Helpdesk jobs near you
Infographic showing various It Helpdesk job openings in Dothan, AL as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,776 per year, or $21 per hour.

Information Technology (IT) Manager

Fort Novosel, AL • On-site

Terrestris LLC
See more jobs at Terrestris LLCexternal

$89K - $109K/yr

Full-time

Medical, Retirement, PTO

Re-posted 15 days ago

Job description

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a highly qualified Information Technology (IT) Manager to oversee and manage the IT department in support of the U.S. Army Warrant Officer Career College (USAWOCC), Fort Rucker, AL.
I've never heard of Terrestris. What do you do?
At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.
So, what will the Information Technology (IT) Manager at Terrestris do?
The Information Technology (IT) Manager will lead and manage the IT department, ensuring the effective operation, maintenance, and security of all information systems and classroom technologies. This role oversees IT infrastructure, implements policies, manages hardware and software lifecycle replacements, and supports staff and over 2,800 students annually. The IT Manager serves as the primary point of contact for IT operations, ensuring compliance with Department of Defense standards, security protocols, and operational requirements in a military educational environment.
What does a typical day look like for an Information Technology (IT) Manager?
You will:
  • Provide project planning expertise.
  • Perform project scheduling and task breakdown.
  • Identify project requirements.
  • Track project issues, problems, and risks.
  • Manage S6 Trouble Ticket Portal and Helpdesk, ensuring all tickets are resolved within 72 hours. The Contractor shall provide technical assistance to the end user over the phone, and/or in person as required, in such a way as to maintain the proper security and configuration as dictated by Department of the Army and Fort Rucker NEC policy.
  • Manage all DoD Mobility Unclassified Capability (DMUC) devices in USAWOCC.
  • Manage all Army365 licenses and accounts for the USAWOCC.
  • Manage the Account Validation System for both Cadre and Students. The Contractor shall ensure all DD Form 2875's (Request for Fort Novosel network access) are completed and uploaded completion information into the WOCC Training Tracker on the SharePoint.
  • Manage Active Directory (AD) for both Cadre and Students, to include creating user and computer accounts.
  • Maintain an accurate inventory of all automation equipment, the current configuration and the location of all equipment.
  • Manage USAWOCC's annual Life Cycle Replacement (LCR) and understand the Army's Computer Hardware, Enterprise Software and Solutions (CHESS) purchasing process.
  • Manage all 26 of the USAWOCC Classrooms, to include troubleshooting audio visual equipment and working directly with the Fort Rucker ECP representative for all replacement equipment and software.
  • Manage all equipment including warranties and repairs.

What qualifications do you look for?
You might be the professional we're looking for if you have:•
  • Active U.S. SECRET Clearance
  • Authorization to permanently work in the United States without sponsorship.
  • A bachelor's degree in computer science, Information Systems, Engineering or other related technical or specific discipline related to the task to be supported. CompTIA Security+ certification is required, and Project Management Professional certification is desired.
  • At least 12 years of experience as an Information Technology/ Project manager.
  • Experience with Windows group permissions, printer troubleshooting, computer hardware/software repair, Active Directory account creation and troubleshooting.
  • Experience with writing and troubleshooting PowerShell scripts for Windows11 and Office 365.
  • Experience with managing Life Cycle Replacement (LCR) and warranty management.

What kind of benefits does Terrestris Offer?
We offer outstanding benefits including health, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.
Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.
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