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Entry Level Insurance Customer Service Representative Jobs in Muskegon, MI

7-Eleven

Customer Service Representative

Jenison, MI · On-site

$13.75 - $14.75/hr

Cashier (Customer Service Representative)- Retail Sales Do you want to become a big part of the ... Coverage in medical, dental, life, and vision insurances eligible upon enrollment (full-time ...

Timken

Customer Service Representative

Norton Shores, MI

$14.50 - $19.75/hr

This Customer Service Representative will report to our Customer Service Manager and is an on-site role. Essential Responsibilities: * Serve as both the first point of contact and the final ...

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All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Muskegon, MI

Entry Level Insurance Customer Service Representative information

See Muskegon, MI salary details

$8

$16

$24

How much do entry level insurance customer service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for entry level insurance customer service representative in Muskegon, MI is $16.98, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $18.89 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Muskegon, MI?

For Entry Level Insurance Customer Service Representative jobs in Muskegon, MI, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Muskegon, MI look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Muskegon, MI are:

What cities near Muskegon, MI are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Muskegon, MI with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Muskegon, MI as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,320 per year, or $17 per hour.

Customer Service Representative

7-Eleven

Georgetown Township, MI • On-site

$13.75 - $14.75/hr

Part-time

Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

7-Eleven rating

4.3

Company rating: 4.3 out of 10

Based on 843 frontline employees who took The Breakroom Quiz

39th of 47 rated convenience stores

Job description

Cashier (Customer Service Representative)- Retail Sales
Do you want to become a big part of the reason why customers continually return to Speedway? Are you looking for an exciting fast-paced work environment where you will be part of a team? Do you take pride in providing exceptional customer service? As a valued member of the Speedway Team you’ll witness first-hand why Speedway has the best customers and employees around.
What Speedway brings:
  • A focus and dedication to your success! We are committed to ensuring our employees receive proper training in order to provide excellent customer service to our customers on every visit.
  • Speedway has a strong promote from within philosophy providing advancement opportunities for all levels.
  • Schedule flexibility! We have full-time and part-time opportunities that will work with your schedule.
 
Speedway offers best in class benefits including:
  • Immediate eligibility and vesting for 401k plan with a company match of annual salary begins upon enrollment.
  • Coverage in medical, dental, life, and vision insurances eligible upon enrollment (full-time positions).
  • Paid vacation (full-time positions).
  • Weekly paychecks and paid holidays at 1.5x pay for all hours worked.
  • Exciting incentive and rewards programs.
  • Tuition Reimbursement including GED and Adoption Assistance.
 
What you bring:
  • Meeting and exceeding customer expectations on every visit.
  • Maintaining a clean, safe environment to ensure the store is presentable.
  • Food preparation including making one of our customer-favorite coffee.
  • Ensuring proper preparation, presentation, and freshness of all foodservice products.
  • Cash handling, fuel transactions, and promoting the Speedy Rewards loyalty program.
  • The ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 50 pounds.
 
If you have no work experience at all or have experience as a: cook, cashier, dishwasher, server, custodian, or greeter and have a great work ethic, positive attitude, and engaging personality we would love the opportunity to talk with you!
Speedway LLC is an Equal Opportunity Employer and is committed to workplace diversity.

What 7-Eleven employees say

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Hours and flexibility

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About 7-Eleven

Sourced by ZipRecruiter

As the world’s first convenience store, our top priority has always been to give customers the most convenient experience possible to consistently meet their needs. 7-Eleven aims to be a one-stop shop for consumers – a place people can always rely on to deliver what they want, when, where, and how they want it.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

Year founded

1927

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