ZipRecruiter

Log In

2

Entry Level Insurance Customer Service Representative Jobs in Kalamazoo, MI

U-Haul

Customer Service Representative

Battle Creek, MI · On-site

$15 - $20.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Battle Creek, MI · On-site

$15 - $20.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

System One

Customer Service Representative

Portage, MI · Remote

$21.98/hr

Customer Service Representative Type: Contract Compensation: $21.98 Work Model: Remote Hours: 40.0 ... insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal ...

System One

Customer Service Representative

Portage, MI · Remote

$22/hr

Customer Service Representative Type: Contract Compensation: $22/hr Work Model: Remote Hours: M- F ... insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal ...

System One

Customer Service Representative

Portage, MI · Remote

$20 - $22.73/hr

Customer Service Representative Location: Portage, MI Type: Contract Compensation: $20-22.73/hr ... insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal ...

System One

Customer Service Representative

Portage, MI · Remote

$22/hr

Customer Service Representative Type: Contract Compensation: $22.00 Work Model: Remote - offsite ... insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal ...

System One

Customer Service Representative

Portage, MI · Remote

$20 - $22.73/hr

Customer Service Representative Location: Portage, MI Type: Contract Compensation: $20-22.73/hr ... insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal ...

Q5 Connections

Customer Service Representative

Kalamazoo, MI · On-site

$15 - $20.50/hr

A customer service representative will act as a liaison and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to ...

System One

Customer Service Representative

Portage, MI · Remote

$20 - $22/hr

Customer Service Representative Location: Portage, MI Type: Contract Compensation: $20-22/hr Work ... insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal ...

next page

Showing results 1-20

All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Kalamazoo, MI

Entry Level Insurance Customer Service Representative information

See Kalamazoo, MI salary details

$9

$17

$25

How much do entry level insurance customer service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for entry level insurance customer service representative in Kalamazoo, MI is $17.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.71 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Kalamazoo, MI?

For Entry Level Insurance Customer Service Representative jobs in Kalamazoo, MI, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Kalamazoo, MI look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Kalamazoo, MI are:

What cities near Kalamazoo, MI are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Kalamazoo, MI with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Kalamazoo, MI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $36,885 per year, or $17.7 per hour.

Customer Service Representative

GB Packaging

Kalamazoo, MI • On-site

$48K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Job description

Position Overview
We are a work from work organization; this position is not remote.
Wage Range is $48k to 58k
Our Customer Service Representative position is more Project Management position, not a Call-Center position.
The Customer Service Representative (CSR) is responsible for delivering high-quality, consistent, and efficient service to customers through daily interaction with clients, sales representatives, production teams, and internal departments. This role supports the National Account Sales Team and requires a strong understanding of production processes to ensure accurate and timely communication. The CSR will manage customer orders, resolve issues, and provide technical support while maintaining detailed records. A commitment to customer satisfaction and the ability to thrive in a fast-paced environment are essential.
Responsibilities
You will be expected to:
  • Provide timely and accurate information about incoming customer order status and product knowledge requests.
  • Process customer orders/changes and returns according to established department policies and procedures.
  • Process customer returns according to established department policies and procedures.
  • Work closely with accounts receivable department to resolve any disputed payment items.
  • Provide timely feedback to the Company regarding service failures or customer concerns.
  • Partner with Sales Representatives to meet and exceed each customer's service expectations.
  • Ability to prioritize a fluctuating work load.
  • Willingness to work with clients and sales representatives through a variety of media: phone, email, memos, etc.
Perform other duties as assigned.
Qualifications
  • High school diploma required; Associate or Bachelor's degree preferred
  • Minimum of one year in a customer service environment
  • Strong customer orientation and commitment to service excellence
  • Superior organizational and time management skills
  • Excellent verbal and written communication skills
  • Exceptional interpersonal skills and ability to interact across all levels of the company
  • Self-starter with the ability to work independently
  • High attention to detail and strong problem-solving skills
  • Proficiency in Microsoft Office; previous data entry experience required
  • Experience in a manufacturing environment preferred
Ability to manage multiple tasks in a fast-paced, team-based environment
Compensation & Benefits
In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, company matching 401(k) and pension. Green Bay Packaging benefits may vary by position or division.
Company Overview
Started in 1933, Green Bay Packaging Inc. is a family-owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, WI, Green Bay Packaging Inc. employs over 5,000 team members and operates more than 40 facilities in 16 states. Green Bay Packaging is committed to innovative product development, sustainable forestry practices, and emphasizes safety, quality, and continuous improvement. For more information, visit gbp.com.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply