ZipRecruiter

Log In

2

Entry Level Insurance Customer Service Representative Jobs in Lansing, MI

U-Haul

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Lansing, MI

$16.25 - $22/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Lansing, MI

$16.25 - $22/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

SET SEG

Customer Service Representative

East Lansing, MI · On-site

$15.25 - $21/hr

Customer Service Representative Reports To: Associate Director of Underwriting & Risk Control ... As schools were faced with more challenges related to insurance, SEG evolved and grew into a ...

next page

Showing results 1-20

All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Lansing, MI

Entry Level Insurance Customer Service Representative information

See Lansing, MI salary details

$9

$19

$27

How much do entry level insurance customer service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for entry level insurance customer service representative in Lansing, MI is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.20 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Lansing, MI?

For Entry Level Insurance Customer Service Representative jobs in Lansing, MI, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Lansing, MI look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Lansing, MI are:

What cities near Lansing, MI are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Lansing, MI with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Lansing, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,655 per year, or $19.1 per hour.

Licensed Preferred Insurance Customer Service Representative

Meiers Lombardini Lemanski Insurance

East Lansing, MI • On-site

$20 - $30/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Welcome to Meiers Lombardini Lemanski Insurance, where we believe in building lasting relationships and providing exceptional insurance guidance right here in East Lansing, Michigan. We're not just an insurance agency; we're a dedicated team committed to understanding and protecting what matters most to our clients. We're looking for someone with a warm heart and a sharp mind to join us as a P&C Licensed Preferred Personal Lines Insurance Account Manager/CSR. In this role, you'll be the friendly voice and knowledgeable expert for our policyholders. You'll guide them through their insurance needs, from managing daily account details to helping them navigate renewals and claims. We pride ourselves on offering personalized service and genuine care. If you're ready to be a vital part of a supportive team and make a real difference in the lives of our community members, we encourage you to connect with us. We can't wait to hear from you!


Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Weekly Team Meetings

Team Building Events

Appreciation Lunches

Appreciation Recognition Awards

Employee Appreciation Gifts

401K

Employee Random Acts of Kindness

Bonus Opportunities

Education Opportunities

Paid Holidays

Business Casual Attire

Casual Fridays

Friday Hours 8-4PM

Community Involvement

Collaborative Work Environment

P&C License Assistance available


Responsibilities

Serve as the primary point of contact for personal lines policyholders, addressing inquiries and providing comprehensive support.

Manage policy renewals, including reviewing coverage, making recommendations, and processing changes.

Assist clients with claims processing, offering guidance and ensuring a smooth experience.

Accurately document all client interactions and policy details in the agency management system.

Develop and maintain strong, trusting relationships with a portfolio of clients.

Identify opportunities to cross-sell or up-sell additional relevant coverages to enhance client protection.


Requirements

Possesses an active Michigan Property and Casualty (P&C) Insurance License or in the process of obtaining one.

Demonstrated experience in a Personal Lines insurance customer service role of at least two years.

Excellent interpersonal and communication skills, both written and verbal.

A genuine passion for helping people and providing outstanding service.

Strong organizational abilities and attention to detail.

Familiarity with insurance agency management systems and standard office software.

Ability to multitask.

Excellent documentation skills.