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Entry Level Insurance Customer Service Representative Jobs in Lansing, MI

SET SEG

Customer Service Representative

East Lansing, MI · On-site

$15.25 - $21/hr

Customer Service Representative Reports To: Associate Director of Underwriting & Risk Control ... As schools were faced with more challenges related to insurance, SEG evolved and grew into a ...

SET SEG

Customer Service Representative

East Lansing, MI

$15.25 - $20.50/hr

Customer Service Representative Reports To: Associate Director of Underwriting & Risk Control ... As schools were faced with more challenges related to insurance, SEG evolved and grew into a ...

Randstad

INSURANCE CUSTOMER SUPPORT

Howell, MI · Hybrid

$21.50/hr

INSURANCE SERVICE REP - HYBRID IN HOWELL, MI A nationally industry-leading Property & Casualty ... In this role, you will be responsible for managing customer contact and for providing timely ...

Court One Athletic Clubs

Be Seen First

Customer Service Representative

East Lansing, MI · On-site

$15.25 - $20.50/hr

At Court One Athletic Clubs, we're looking for Customer Service Representatives who can operate at speed without losing attention to detail--and who are confident enough to engage, guide, and hold ...

Adecco

Customer Service Representative

Lansing, MI

$19/hr

Customer service, call center, or related experience * Strong verbal and written communication ... life insurance, short-term disability, additional voluntary benefits, EAP program, commuter ...

RGBSI

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

Automotive / Aerospace industry background a plus * 1-3 years of Customer Service experience required * SAP experience a must Qualifications * Associates degree or bachelors would be preferred * All ...

S&G Stores

Customer Service Representative

Albion, MI

$13 - $15/hr

While also helping to maximize sales and maintain asset control. ​ Responsibilities: ⦁ Provide excellent customer service leadership to all customers. ⦁ Acknowledge/Greet all customers that ...

RGBSI

Customer Service Representative

Lansing, MI

$16.25 - $22/hr

Automotive / Aerospace industry background a plus * 1-3 years of Customer Service experience required * SAP experience a must Qualifications * Associates degree or bachelors would be preferred * All ...

Stop & Go Stores

Customer Service Representative

MI · On-site

$15 - $20.50/hr

Responsibilities: • Provide excellent customer service leadership to all customers. • Acknowledge/Greet all customers that come into the store. • Ensure that all company policies are being ...

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All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Lansing, MI

Entry Level Insurance Customer Service Representative information

See Lansing, MI salary details

$9

$19

$27

How much do entry level insurance customer service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for entry level insurance customer service representative in Lansing, MI is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.20 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Lansing, MI?

For Entry Level Insurance Customer Service Representative jobs in Lansing, MI, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Lansing, MI look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Lansing, MI are:

What cities near Lansing, MI are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Lansing, MI with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Lansing, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,655 per year, or $19.1 per hour.

Customer Service Representative

SET SEG

East Lansing, MI • On-site

$15.25 - $21/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 29 days ago

Job description

Title: Customer Service Representative
Reports To: Associate Director of Underwriting & Risk Control
Location: East Lansing, MI
Department: Property Casualty/Workers’ Compensation
SET SEG is looking for a Customer Service Representative who is responsible for customer service and communication with members of the Property Casualty Pool and/or the Workers’ Compensation Fund.  This position provides exemplary support and assistance to external clients (i.e. members) and internal team members in the areas of gathering and reconciliation of data, and other administrative duties that support the Underwriting, Risk Control, and Sales departments.
WHO WE ARE
School Employers Trust (SET) is a non-profit company that was created after a monumental shift in school funding happened in 1965. SET, which began in 1971, served as an employee benefits association focused on offering comprehensive and affordable employee benefit solutions to Michigan public schools and their employees. Two years later, its partner organization School Employers Group (SEG) was formed to administer compensation and fringe benefits for SET. As schools were faced with more challenges related to insurance, SEG evolved and grew into a company that provides workers’ compensation and property/casualty services for Michigan public schools.
Today, SET SEG continues to expand and find creative ways to meet the specialized needs of its members. This, coupled with superior member experience, is why SET SEG has maintained its position as an industry leader in the school insurance market.
We value those who proactively solve challenges, simplify the complex, thrive in a fast-paced setting, have a customer-first mentality, and seek a collaborative and inclusive work environment. We offer 100% employer paid insurance (medical, dental, and vision), Paid Time off (PTO), and paid parental leave.
Our passion is delivering peace of mind to Michigan public schools, and we look for team members who are motivated by our cause. To learn more, visit: https://setseg.org.
WHO YOU ARE
You are energized by working with a collaborative team and industry peers to support Michigan public schools through their challenges. You seek understanding and are motivated to tackle projects and problems with the customer in mind. You anticipate needs and preempt challenges and concerns, delivering increasingly relevant customer experiences over time. You value a culture that is rooted in mutual respect, where you can learn from different perspectives and roles.
Primary Responsibilities:
  • Partner with internal departments to deliver timely, accurate, and professional customer service.
  • Answer and route incoming phone calls for the Property & Casualty Pool and Workers’ Compensation Fund.
  • Assist members with online portal access, claims submissions, and filling out vital forms.
  • Generate quotes, endorsements, certificates, surety bonds, invoices, and review builders risk applications.
  • Collect and compile applications and supporting data for underwriters, reinsurers, and other stakeholders.
  • Perform administrative duties for the Property Casualty and Workers’ Compensation Department.
  • Reconcile data such as property schedules, loss experience, payroll audits, and other exposures.
  • Effectively communicate with external members and internal team to assist with understanding coverage and department processes.
  • Assist underwriting and sales with a variety of assigned tasks during the PC/WC renewal cycle.
  • Follow all departmental guidelines and best practices.
  • Ensure all questions are routed to the appropriate team member.
  • Assist with special projects as assigned by the Associate Director of PC/WC.
  • Other duties as assigned by supervisor.

Required Qualifications:
  • Associates degree or related insurance experience.
  • Strong written and verbal communication skills.
  • Ability to maintain a high level of accuracy in the work product.
  • Excellent attention to detail and organizational skills.
  • Effective time management skills.
  • Ability to work both independently and as a team.
  • Maintain a high level of professionalism.
  • Ability to be flexible, learn on the job, and maintain a can-do attitude.

Physical Demands / Work Environment
Several hours per day at a sit/stand desk, average mobility to move around an office environment; able to spend several hours per day at a computer. Punctual, regular, and consistent attendance is required.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
 

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