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Entry Level Insurance Customer Service Representative Jobs in Lansing, MI

Commercial Bank

Full Time CSR

Okemos, MI · On-site

$14.50 - $19.75/hr

... the CSR Manager. • Responsible for completing required BAI training annually. Other Functions 1. Familiar with and abides by all bank regulations including but not limited to BSA and OFAC. 2. ...

Commercial Bank

Full Time CSR

Okemos, MI

$14.50 - $19.75/hr

Assists in all teller line operations as assigned by the CSR Manager. Responsible for completing required BAI training annually. Other Functions 1. Familiar with and abides by all bank regulations ...

AO Globe Life

Insurance Services Representative

Lansing, MI · On-site +1

$90K - $119K/yr

Educate clients about insurance products and available benefits * Answer questions and provide ... OPEIU Local 277 union representation * Opportunity with a stable, member-focused organization with ...

Randstad

Service Representative - Hybrid

Howell, MI · Hybrid

$21.49 - $21.50/hr

Customer Service Qualifications: * Years of experience: 1 year * Experience level: Entry Level ... life insurance offerings, short-term disability, and a 401K plan (all benefits are based on ...

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Entry Level Insurance Customer Service Representative information

See Lansing, MI salary details

$9

$19

$27

How much do entry level insurance customer service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for entry level insurance customer service representative in Lansing, MI is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.20 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Lansing, MI?

For Entry Level Insurance Customer Service Representative jobs in Lansing, MI, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Lansing, MI look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Lansing, MI are:

What cities near Lansing, MI are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Lansing, MI with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Lansing, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,655 per year, or $19.1 per hour.

Full Time CSR

Commercial Bank

Okemos, MI • On-site

$14.50 - $19.75/hr

Full-time

Posted 29 days ago

Key responsibilities

  • Assist consumers with existing depository account needs and conduct customer transactions accurately and efficiently.

  • Open new consumer depository accounts and conduct depository and customer changes.

  • Assist in all teller line operations as assigned by the CSR Manager.

Job description

Job Type
Full-time
Description
Summary of Duties
Responsible for assisting consumers with existing depository account needs, in addition to following Commercial Bank policies and procedures while providing excellent service to the customers who choose to conduct their banking at Commercial Bank.
Essential Duties and Responsibilities
Included but are not limited to:
• Open new consumer depository accounts.
• Conducts depository and customer changes accurately and efficiently.
• Conducts customer transactions accurately and efficiently.
• Assists in all teller line operations as assigned by the CSR Manager.
• Responsible for completing required BAI training annually.
Other Functions
1. Familiar with and abides by all bank regulations including but not limited to BSA and OFAC.
2. Adhere and comply with all Bank Policies.
3. Other duties as assigned
Requirements
Job Qualifications & Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Education/Certification/Licensing:
• High School Diploma/GED required.
Experience:
• Minimum requirement of 1 year banking or related experience with cash handling and customer service experience required.
Other Requirements:
• Good understanding of all Commercial Bank's depository products and services.
• Ability to multitask.
• Strong organizational skills.
• Excellent written, verbal, interpersonal, and problem-solving skills; ability to communicate effectively and project a professional image.
• This position requires Saturday hours.
Equipment Used
• PC, laser printer, calculator, copy machine, fax machine, DL scanner, check encoder, mobile devices such as iPad and iPhone or similar.
Software Used
• Word, Excel, PowerPoint, Publisher, Adobe Reader, Bankway, Outlook, Horizon XE, FIS Image Centre, BAI Learning & Development and various other financial institution platform systems.
Physical Demands
While performing the duties of this job, the employee is frequently required to work in front of a computer for extended periods of hours; use hands to finger, handle, or feel and talk or hear. Must be able to travel from location to location throughout the office and to other bank offices, clients, and outside meetings. The employee is occasionally required to reach with hands and arms; stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. In-person work is required, however telework exceptions may be applicable. Regular and prompt attendance is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office setting with a low to moderate noise level work environment; and, at times in various other environments of the clients they meet with.

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