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Entry Level Insurance Customer Service Representative Jobs in Southfield, MI

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

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All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Southfield, MI

Entry Level Insurance Customer Service Representative information

See Southfield, MI salary details

$9

$17

$24

How much do entry level insurance customer service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for entry level insurance customer service representative in Southfield, MI is $17.24, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $19.18 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Southfield, MI?

For Entry Level Insurance Customer Service Representative jobs in Southfield, MI, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Southfield, MI look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Southfield, MI are:

What cities near Southfield, MI are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Southfield, MI with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Southfield, MI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $35,867 per year, or $17.2 per hour.

Insurance CSR/Producer

Eagle Rock Insurance Agency

Berkley, MI • On-site

$36K - $50K/yr

Full-time

Retirement

Re-posted yesterday

Job description

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team!

We pride ourselves on our excellent culture, and we are seeking someone who wants to be a part of that strong team. We are not looking for just any Insurance Customer Service Representative, we are looking for the one that is detail oriented and driven to provide exceptional customer service. As our new Insurance Customer Service Representative, you’ll be joining us to provide our clients with the best policies to cover what matters most to them. Your ability to build rapport and professional demeanor will help you build trust with our clients, retaining their confidence and business for years to come. If you’re a team player who is ready to join an outstanding team, apply today!

Responsibilities

  • Responding to inquiries, problem solving, and following up to ensure client satisfaction.
  • Fostering strong relationships with clients to maintain client retention.
  • Processing endorsements, submitting new business to carriers, and issuing insurance documentation.
  • Treating each client interaction as an opportunity for education and account rounding.
  • Obtaining and ensuring current and accurate information and document it per agency standards

Requirements

  • Property & Casualty License Required.
  • 2+ years of Insurance Customer Service/Sales experience.
  • Strong computer and technical skills, including Agency Management software.
  • Detail oriented with the ability to prioritize and multitask.
  • A team player who is self motivated and driven to succeed.

Benefits

  • Base Salary + Commission Opportunities
  • Bonus Opportunities
  • Paid Time Off
  • Weekends Off
  • IRA with Employer Match
  • Growth Opportunities
  • Professional Development
  • Continuing Education Support
  • Flexible Hours
  • Full time