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Entry Level Insurance Customer Service Representative Jobs in Columbus, MS

Avflight

Customer Service Representative

Columbus, MS · On-site

$15.75 - $21.25/hr

The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business' flight departments and ...

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Entry Level Insurance Customer Service Representative information

See Columbus, MS salary details

$9

$18

$26

How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for entry level insurance customer service representative in Columbus, MS is $18.37, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.43 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Columbus, MS?

For Entry Level Insurance Customer Service Representative jobs in Columbus, MS, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Columbus, MS look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Columbus, MS are:

What cities near Columbus, MS are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Columbus, MS with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Columbus, MS as of June 2026, with employment types broken down into 70% Full Time, 29% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,206 per year, or $18.4 per hour.

Customer Service Representative

Avflight Corporation

Columbus, MS • On-site

$15.75 - $21.25/hr

Full-time

Posted 6 days ago

Avflight rating

4.1

Company rating: 4.1 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

65th of 67 rated aviation services

Job description

General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business' flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.

Duties:

Provide superior customer service to crew members and passengers

Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.

Resolve customer requests, questions and complaints regarding Avflight' s services or products

Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets

Perform other duties as assigned

Qualifications:

High school diploma or GED

Must be 18 years or older

Hotel/hospitality/customer service experience a plus

Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products

Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching

Must pass background check, pre-employment drug test and obtain security clearance

Must have valid Driver's license

Competency/Behavioral Requirements:

Must be available for holidays and weekends if needed

Experience in aviation is a plus

Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations

Must have the ability to multitask; excellent communication and organizational skills.

Be pleasant with others on the job and display a good-natured, cooperative attitude

EEO/AA

What Avflight employees say

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