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Entry Level Inmate Call Monitoring Jobs in Alabama

NTT Ltd.

$23/hr

Performs defined tasks to monitor service delivery against service level agreements and maintains ... Required experience: * Entry level experience in call center routing technologies, voice over IP ...

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Entry Level Inmate Call Monitoring information

What is an entry level inmate call monitoring specialist?

An Entry Level Inmate Call Monitoring position involves listening to, reviewing, and documenting phone calls made by inmates in correctional facilities. The primary goal is to ensure that all communications comply with facility rules and to detect any potential security threats or policy violations. Employees in this role typically use specialized software to monitor calls, flag suspicious activity, and report findings to supervisors or law enforcement as needed. This position requires strong attention to detail, discretion, and the ability to handle confidential information.

What are the key skills and qualifications needed to thrive as an entry level inmate call monitoring specialist?

To thrive as an Entry Level Inmate Call Monitoring Specialist, you generally need strong attention to detail, confidentiality, and a high school diploma or equivalent. Familiarity with call monitoring software, recording systems, and basic computer applications is typically required. Excellent listening skills, discretion, and the ability to remain impartial under pressure help individuals excel in this role. These skills ensure accurate monitoring, compliance with regulations, and the security of sensitive communications within correctional facilities.

What are some common challenges faced by entry level inmate call monitoring specialists, and how can they effectively manage them?

Entry-level professionals in inmate call monitoring often encounter challenges such as handling high call volumes, maintaining focus during repetitive tasks, and ensuring strict adherence to confidentiality and legal guidelines. Effective time management and staying alert are crucial, as is developing a strong understanding of institutional protocols. Building good communication with supervisors and seeking feedback can help new monitors quickly adapt and address any uncertainties or stressors in the role.

What is the difference between Entry Level Inmate Call Monitoring vs Entry Level Security Surveillance Operator?

AspectEntry Level Inmate Call MonitoringEntry Level Security Surveillance Operator
CredentialsBasic background check, possibly security clearanceBasic background check, security clearance often preferred
Work EnvironmentCorrectional facilities, monitoring inmate callsSecurity control rooms, monitoring surveillance feeds
Employer & IndustryCorrectional institutions, government agenciesSecurity firms, government agencies, private companies
Job FocusMonitoring inmate communications for security risksMonitoring security cameras for suspicious activity

Both roles involve monitoring and security, but Entry Level Inmate Call Monitoring focuses on inmate communications within correctional facilities, while Entry Level Security Surveillance Operator emphasizes monitoring surveillance feeds in various security settings. The skills and credentials overlap, but the work environments and specific responsibilities differ.

What are the most commonly searched types of Inmate Call Monitoring jobs in Alabama?

The most popular types of Inmate Call Monitoring jobs in Alabama are:

What are popular job titles related to Entry Level Inmate Call Monitoring jobs in Alabama?

For Entry Level Inmate Call Monitoring jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Entry Level Inmate Call Monitoring jobs in Alabama look for?

The top searched job categories for Entry Level Inmate Call Monitoring jobs in Alabama are:

Entry Level Inmate Call Monitoring jobs near you
Infographic showing various Entry Level Inmate Call Monitoring job openings in Alabama as of September 2026, with employment types broken down into 100% Full Time. Highlights an 93% In-person, and 7% Remote job distribution.

Corrections Officer Trainee

Montgomery, AL • On-site

Montgomery County Commission Human Resources Department
See more jobs at Montgomery County Commission Human Resources Departmentexternal

$19.23/hr

Full-time

Re-posted 20 days ago

Job description

Salary Information
Compensation plans are based on a multi-step progression system. The pay range reflects the entry level and maximum salary potential in the assigned pay grade.
**A starting salary may be negotiated and will be commensurate with education, training and experience in alignment with pay administration policies**
Nature of Work
The fundamental reason that the Corrections Officer exists is to secure inmates in the Montgomery Detention Facility. A Corrections Officer's duties range from periods of physical inactivity to situations requiring extreme physical exertion and may involve an element of danger. Employees must be able to act without immediate supervision and exercise independent judgment in meeting emergencies. Specific work assignments are made by a Corrections Sergeant or other supervisor and performance is checked through personal inspections and review of oral and written reports. Work responsibilities for Corrections Officers are based upon assignment which may include all or some of the following: learning to perform duties, performing intake, preparing inmates for transport and possibly transporting inmates, controlling and monitoring booth, searching inmate cells, performing rover duties, completing documentation, responding to emergency situations, performing visitation duties, operating central control, and performing administrative duties.
Minimum Qualifications
A High school diploma or G.E.D. certificate is required. High school diplomas must be from accredited high schools. Correspondence or mail order high school diplomas are not accepted.
NOTE: Qualifying education, training and experience that provide the requisite knowledge, skills, and abilities to perform the job will be considered.
Special Requirements
Applicants must be 19 years of age at the time of appointment. Individuals who have a POST-C certification from the Alabama Peace Officer's Standards and Training Commission will be hired into the Corrections Officer classification. They serve a six-month probationary period during which they receive six weeks of on-the-job training. Individuals who do not have the certification will be hired into the Corrections Officer Trainee classification in probationary status. They attend a two week jail management class and six weeks of on-the-job training with the first six (6) months. Upon successful completion of the training period, individuals are appointed to the Corrections Officer classification and serve a six-month probation.
Applicants who are offered employment will be required to undergo a medical examination by a physician designated by the appointing authority and successfully complete a physical agility test, drug test, and thorough background investigation prior to being employed. Employees must have and maintain a valid Alabama driver's license. Officers are trained in and must be certified in the use of the following: pepper spray or Mace, Strategic Self-defense & Grappling Tactics (SSGT), and CPR. E-Team members are required to be taser certified.
WORKING CONDITIONS: Works within secured facility with inmates of various classifications (i.e., minimum security to maximum security). May be required to physically restrain or subdue inmates. May be exposed to strong odors, foul language, and harassment from inmates. Required to enforce personal hygiene of inmates. Required to move from floor to floor using elevators and/or stairs, entering control booths via staircase, etc. Required to maintain vigilance while observing inmates. Officers are assigned to work on one of four squads. Each squad works either a 12-hour day shift or night shift.

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