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Entry Level Helpdesk Jobs in Rochester, MN (NOW HIRING)

Arcxis

Inspector

Rochester, MN · On-site

$18/hr

... to help you grow in your career. Arcxis, the largest provider of Home Energy Rating System (HERS) inspections, is searching for an entry-level Inspector to join their team. If you are a self ...

Valley Craft Industries Inc

Packager

Lake City, MN

$20/hr

Description Entry-Level Packager | 1st Shift | [Lake City, MN] No Experience Needed | On-the-Job ... help prepare high-quality products for shipment. If you're reliable, detail-oriented, and ready to ...

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Entry Level Helpdesk information

See Rochester, MN salary details

$12

$23

$34

How much do entry level helpdesk jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for entry level helpdesk in Rochester, MN is $23.53, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.39 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What are the key skills and qualifications needed to thrive as an Entry Level Helpdesk Technician, and why are they important?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are entry level helpdesk jobs?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.
What are the most commonly searched types of Helpdesk jobs in Rochester, MN? The most popular types of Helpdesk jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Entry Level Helpdesk jobs? Cities near Rochester, MN with the most Entry Level Helpdesk job openings:
Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Rochester, MN as of July 2026, with employment types broken down into 1% Locum Tenens, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,948 per year, or $23.5 per hour.
Inspector

Inspector

Arcxis

Rochester, MN • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 1 hour ago

ARCXIS rating

8.4

Company rating: 8.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

87th of 369 rated engineering

Job description

Job Type
Full-time
Description
Take advantage of an entry-level, day shift career where you can earn a competitive wage in the growing industry of Construction!
No experience is necessary for this rare opportunity to get paid to travel locally on the company dime as you become an expert inspecting the dream homes of local families. Enjoy 100% company-paid individual healthcare with a national award-winning company that provides you with incredible support to help you grow in your career.
Arcxis, the largest provider of Home Energy Rating System (HERS) inspections, is searching for an entry-level Inspector to join their team.
If you are a self-motivated, driven individual with reliable transportation and enjoy being out on the road and out of the office, Arcxis wants to hear from you! Must be currently authorized to work for any US employer.
As a member of the Arcxis team, you can expect:
  • Competitive Pay with an opportunity for pay increases for obtaining position required certifications.
  • Unbeatable benefits - Health insurance with a base plan covered at 100% by employer, dental, vision, 401(k) Plan with match, company paid life insurance, PTO, education reimbursement, referral program, Fuel card for business related travel and auto allowance. More details on benefits at https://www.arcxis.com/careers .
  • Skills Growth and Advancement: You will go through training produced by Arcxis and obtain certifications that are paid for by Arcxis! Once trained and certifications obtained, field inspectors can advance to various management roles throughout other departments.
  • Licensure Support - Arcxis supports you in attaining the specific regional licensure you need.
  • Award-winning organization - Winner of Best and Brightest Companies in 2022!

Requirements
Essential Functions of the Job:
  • Conduct energy testing on new homes, including blower door tests, duct leakage tests, and other diagnostic tests to measure energy efficiency and identify areas for improvement.
  • Perform site inspections to ensure that construction meets building codes and energy efficiency standards.
  • Work closely with builders, contractors, and other stakeholders to communicate findings and provide recommendations for improving energy efficiency.
  • Maintain accurate records of all testing and inspection activities.
  • Keep up-to-date with industry trends and regulatory changes related to energy efficiency and sustainability.

Requirements:
  • Reliable transportation is required to accommodate testing equipment and a ladder. This role may involve driving over 80-120 miles per day. Candidates must have and maintain the following: a valid driver's license, a clean driving record, and state-minimum auto insurance. To support your travel needs, the company provides an auto allowance to help cover maintenance costs and a fuel card for company-related travel.
  • Candidate must be able to conduct multiple inspections each day,
  • Must be able to pass a background check and motor vehicle report

Work Schedule:
Generally Monday - Friday day shift, however additional hours, including weekend hours, may be required in accordance with changing business needs.
About the Company:
ARCXIS, headquartered in Houston, Texas, is the nation's number one engineering and inspections firm, touching 1 in every 7 new homes, and operating in over 28 states. Committed to innovation and excellence, our services help to build better quality homes, more quickly, at lower cost, and with less risk. Formerly known as DPIS Builder Services, Ei Companies, Post-Tension Solutions, Ensign Building Solutions Home Energy Division, and Building Energy, ARCXIS unites extensive expertise into a single brand, offering nationwide coverage with a local touch. Our portfolio includes ABCO Construction Services, LLC, United Structural Consultants, and iPermit, amplifying our reach into the multi-family, multi-use, commercial, and pre-existing residential sectors. ARCXIS is majority owned by Saw Mill Capital, LLC (Briarcliff Manor, New York). Visit us online at www.arcxis.com .
All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
Salary Description
Training Wage at $18.00 per hour then $60 - $65k

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