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Entry Level Helpdesk Jobs in Rochester, MN (NOW HIRING)

Epic

Entry-Level Project Manager

Rochester, MN · On-site

Epic develops healthcare software that helps people get well, stay well, and help future generations be healthier. Founded in 1979, the company is headquartered in Verona, USA, with a team of 10001 ...

Knobelsdorff Enterprises

Accountant

Goodhue, MN · On-site

$62.40K - $70.20K/yr

Participate in budgeting and forecasting cycles, helping build models and track performance * Prepare ad hoc reports and dashboards that help the business understand performance and opportunities

New

Knobelsdorff Enterprises

Accountant

Goodhue, MN · On-site

$62.40K - $70.20K/yr

Participate in budgeting and forecasting cycles, helping build models and track performance * Prepare ad hoc reports and dashboards that help the business understand performance and opportunities

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Entry Level Helpdesk information

See Rochester, MN salary details

$12

$23

$34

How much do entry level helpdesk jobs pay per hour?

As of May 29, 2026, the average hourly pay for entry level helpdesk in Rochester, MN is $23.53, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Helpdesk Technician, and why are they important?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What are some common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What are entry level helpdesk jobs?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are the most commonly searched types of Helpdesk jobs in Rochester, MN? The most popular types of Helpdesk jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Entry Level Helpdesk jobs? Cities near Rochester, MN with the most Entry Level Helpdesk job openings:
Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Rochester, MN as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 1% Full Time, 85% Part Time, and 12% Contract. Highlights an 18% Physical, 81% Hybrid, and 1% Remote job distribution, with an average salary of $48,948 per year, or $23.5 per hour.

Maintenance Technician - Entry-Level to Experienced

Regency Management Service LLC

Rochester, MN • On-site

$22 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

At Regency Multifamily, we're about more than just property management – we're a team that cares about creating an awesome place for both our employees and our residents. With over 4,000 apartment units across the Midwest and 18 straight years of service excellence awards, we're proud of what we do and excited for the future. Guided by our core values of integrity, commitment, innovation, and excellence, we're here to help you build a career you'll love.

About the Position: We're looking for a motivated Maintenance Technician with a passion to learn and grow in an environment where attention to detail, reliability, and commitment to getting things done right are key.

Job Duties Include:

  • Performing hands-on maintenance tasks in and around our properties including appliance repair, apartment turns, and other work order requests.
  • Addressing maintenance requests promptly and professionally
  • Working closely with the team to keep everything running smoothly
  • After hours duties as necessary including rotating on-call and snow removal

Job Requirements for all levels:

  • A valid driver's license, good driving record, and reliable transportation
  • Ability to perform physical/hands-on tasks in various weather conditions
  • Must be a self-starter and flexible team player with strong problem-solving instincts
  • Eager to grow and learn, including expanding skills in the effective use of tools and equipment

Experienced Techs will also need:

  • 2+ years of property maintenance experience including appliance repair, plumbing, electrical, carpentry, and HVAC
  • Ability to independently troubleshoot repairs with strong attention to detail
  • Willingness to mentor entry-level team members on tool use and safety practices
  • EPA Certification (or the willingness to obtain it within 90 days! Regency-paid.)

Benefits Included for full-time positions:

  • Paid Time Off: starts at 17 days per year and increases with tenure
  • 11 ½ paid Holidays
  • Paid day off for your Birthday
  • Medical, Dental, and Vision Insurance
  • Company-paid Short- & Long-Term Disability and Life Insurance
  • Access to all property amenities, including pool, gym, and clubhouse use
  • 401(k) company match
  • Bonus Opportunities for all employees
  • Leasing Commissions for property office employees
  • Employee Rent Discount
  • Employee Referral Program
  • Industry Certifications paid by Regency
  • Tuition Reimbursement

For more benefit details, please visit: https://www.regency-multifamily.com/WhoWeAre

If this sounds like the place for you, don't wait-apply today! Got questions? Give us a call at 217-974-7363. We can't wait to welcome you to the Regency Multifamily Team!

Equal Opportunity Employer:

We are proud to be an equal opportunity employer, fostering diversity and inclusion in our workforce. We welcome applicants of all backgrounds and abilities to apply.