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Entry Level Helpdesk Jobs in Naperville, IL (NOW HIRING)

Treenova Inc

Be Seen First

Entry Level B2B Sales Representative

Bolingbrook, IL · On-site

$55K - $90K/yr

This is an entry-level field sales position designed for individuals who are starting their career ... Support customer accounts and help maintain positive, long-term relationships * Follow up with ...

StoryPoint Group

Entry Level Sales Associate

Naperville, IL · On-site

$36K - $49K/yr

This sales and leadership development position prepares entry level professionals for sales and ... This emphasis on putting people first has helped us successfully grow for the right reasons. We ...

StoryPoint

Entry Level Sales Associate

Naperville, IL

$37K - $50K/yr

This sales and leadership development position prepares entry level professionals for sales and ... This emphasis on putting people first has helped us successfully grow for the right reasons. We ...

Laurus Home Care

Entry Level Sales Associate

Naperville, IL · On-site

$36K - $49K/yr

This sales and leadership development position prepares entry level professionals for sales and ... This emphasis on putting people first has helped us successfully grow for the right reasons. We ...

StoryPoint Group

Entry Level Sales Associate

Chicago, IL · On-site

$38K - $51K/yr

This sales and leadership development position prepares entry level professionals for sales and ... This emphasis on putting people first has helped us successfully grow for the right reasons. We ...

New

AO Globe Life

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Remote - Entry Level Client Sales Representative (Training Provided)

Chicago, IL · Remote

$60K - $80K/yr

Remote - Entry Level Client Sales Representative (Training Provided) 100% Remote | Full-Time | U.S ... Enjoys speaking with and helping other people * Can build rapport and maintain professional ...

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All JobsHelpdesk JobsEntry Level Helpdesk JobsEntry Level Helpdesk Jobs in Naperville, IL

Entry Level Helpdesk information

See Naperville, IL salary details

$12

$23

$33

How much do entry level helpdesk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entry level helpdesk in Naperville, IL is $23.12, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.91 per hour, depending on experience, location, and employer.

What is an entry level helpdesk?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.

What skills and qualifications are needed for an entry level helpdesk?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What are common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are the most commonly searched types of Helpdesk jobs in Naperville, IL?

The most popular types of Helpdesk jobs in Naperville, IL are:

What cities near Naperville, IL are hiring for Entry Level Helpdesk jobs?

Cities near Naperville, IL with the most Entry Level Helpdesk job openings:

Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Naperville, IL as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $48,082 per year, or $23.1 per hour.

Remote Entry-Level Sales

Fisher Organization

Chicago, IL • Remote

Full-time

Posted 3 days ago

New

Job description

Remote Benefits & Client Support Representative (Entry-Level)

Location: Remote (U.S.)

Schedule: Full-Time | Flexible Hours

About the Opportunity

We're growing our remote team and seeking motivated individuals who enjoy helping others and are looking for long-term career growth. In this role, you'll connect with clients virtually, educate them on available benefits, and provide ongoing support. No previous experience is necessary—we offer comprehensive training, mentorship, and opportunities to advance into leadership positions.

Ideal Candidate

Excellent communication and interpersonal skills

Self-motivated with a willingness to learn

Positive, professional attitude

Comfortable working independently in a remote environment

Interested in developing leadership skills and growing within the company

Why Join Our Team?

No experience required—we train the right people

Opportunities for rapid career growth

Supportive team culture with ongoing mentorship

Meaningful work helping individuals and families understand their benefit options

Apply Today

If you're looking for a flexible remote opportunity with room to grow, we'd love to hear from you. Submit your application today or reach out to learn more and schedule a brief introductory interview.

Requirements

Assist families in understanding and enrolling in eligible programs

Deliver exceptional customer service and build lasting client relationships

Coordinate appointments and maintain accurate client records

Follow a proven system with guidance from experienced mentors

Benefits

100% remote work with a flexible schedule

Continuous mentorship

Weekly coaching, team meetings, and professional development

Career advancement opportunities based on performance

Recognition programs and performance-based bonuses

Must be a resident of the United States to obtain necessary licensures.

Apply