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Entry Level Helpdesk Jobs in Waterloo, IL (NOW HIRING)

Altyn Marketing Inc

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Sales Representative- Entry Level

Affton, MO · On-site

$50K - $65K/yr

... with a passion for helping customers and a desire to grow your career in a fast-paced sales ... entry-level role with full support and ongoing development What You Bring: -Minimum 3 years of ...

Altyn Marketing Inc

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Sales Representative- Entry Level

Affton, MO · On-site

$50K - $65K/yr

... with a passion for helping customers and a desire to grow your career in a fast-paced sales ... entry-level role with full support and ongoing development What You Bring: -Minimum 3 years of ...

Burletto

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Account Manager Entry Level

Kirkwood, MO · On-site

$41K - $49K/yr

Entry level Account Manager - Gain Valuable Business and Life Experience! We are looking to fill a ... help us with our company growth endeavors. What does an Account Manager do? Well, the obvious.

Burletto

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Account Manager Entry Level

Kirkwood, MO · On-site

$41K - $49K/yr

Entry level Account Manager - Gain Valuable Business and Life Experience! We are looking to fill a ... help us with our company growth endeavors. What does an Account Manager do? Well, the obvious.

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All JobsHelpdesk JobsEntry Level Helpdesk JobsEntry Level Helpdesk Jobs in Waterloo, IL

Entry Level Helpdesk information

See Waterloo, IL salary details

$11

$21

$31

How much do entry level helpdesk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for entry level helpdesk in Waterloo, IL is $21.44, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What are common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What skills and qualifications are needed for an entry level helpdesk?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What is an entry level helpdesk?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.

What cities near Waterloo, IL are hiring for Entry Level Helpdesk jobs?

Cities near Waterloo, IL with the most Entry Level Helpdesk job openings:

Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Waterloo, IL as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $44,600 per year, or $21.4 per hour.

Insurance Sales Representative Entry-Level

Cleft of the Rock, Inc.

Imperial, MO • On-site

$65K - $85K/yr

Full-time, Contractor

Re-posted 19 days ago

Job description

Insurance Sales Representative Entry-Level

About Us

At Cleft of the Rock, we believe that helping others comes first. We provide supplemental insurance solutions to businesses and individuals, helping them feel supported and protected during life's unexpected moments.

Our culture is built on empathy, integrity, and service. We value team members who are thoughtful, compassionate, and motivated by making a positive impact on the people they serve.

Your Role

As an Entry-Level Insurance Sales Representative, you'll connect with clients to understand their needs and help guide them toward solutions that provide security and peace of mind. You'll work with both business owners and individual clients, creating a positive and supportive experience throughout the process.

What You'll Do:

  • Build relationships with businesses and individual clients with care and attention.

  • Conduct needs-based consultations to identify the best insurance solutions.

  • Present and enroll clients in supplemental insurance programs.

  • Follow up to ensure clients feel supported and valued.

  • Participate in training and mentorship programs to grow your skills and confidence.

What We Offer:

  • Comprehensive training and hands-on mentorship.

  • Licensing assistance and reimbursement to help you get started.

  • A supportive, service-focused team environment.

  • Unlimited earning potential with commission-based pay (average $65,000$85,000 annually for entry-level agents).

  • Optional base draw during your first 6 weeks to support your transition.

Who You Are:

  • You are empathetic, supportive, and enjoy helping others.

  • You are reliable, self-motivated, and take pride in creating positive outcomes.

  • You communicate with warmth, professionalism, and authenticity.

  • You thrive in building relationships and helping clients feel understood.

  • You are eager to learn, grow, and serve in a role that makes a real difference.

Company:Cleft of the Rock
Employment Type:Full-Time | Independent Contractor
Industry:Supplemental Insurance | B2B & Individual Sales
Compensation:Commission-Based (Average $65,000$85,000 per year) Base draw options available
Location:Local Territory (In-person)

Join Us

If you're ready to start a career where helping others is the priority and your work truly matters, Cleft of the Rock is the right place for you.

Apply today and take the first step toward a meaningful career.

Learn more at: www.thecleftoftherock.com