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Entry Level Helpdesk Jobs in Baltimore, MD (NOW HIRING)

Aspen Dental

Dental Assistant - Entry Level

Annapolis, MD

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our best-in-class training program, generous benefits package, and flexible scheduling will help you thrive in your career. When you join our team as an Entry-Level Dental Assistant , you will have ...

Aspen Dental

Dental Assistant - Entry Level

Annapolis, MD · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our best-in-class training program, generous benefits package, and flexible scheduling will help you thrive in your career. When you join our team as an Entry-Level Dental Assistant , you will have ...

Aspen Dental

Dental Assistant - Entry Level

Towson, MD

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our best-in-class training program, generous benefits package, and flexible scheduling will help you thrive in your career. When you join our team as an Entry-Level Dental Assistant , you will have ...

Aspen Dental

Dental Assistant - Entry Level

Towson, MD · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our best-in-class training program, generous benefits package, and flexible scheduling will help you thrive in your career. When you join our team as an Entry-Level Dental Assistant , you will have ...

Aspen Dental

Dental Assistant - Entry Level

Towson, MD · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our best-in-class training program, generous benefits package, and flexible scheduling will help you thrive in your career. When you join our team as an Entry-Level Dental Assistant , you will have ...

Aspen Dental

Dental Assistant - Entry Level

Westminster, MD

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our best-in-class training program, generous benefits package, and flexible scheduling will help you thrive in your career. When you join our team as an Entry-Level Dental Assistant , you will have ...

Aspen Dental

Dental Assistant - Entry Level

Annapolis, MD · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our best-in-class training program, generous benefits package, and flexible scheduling will help you thrive in your career. When you join our team as an Entry-Level Dental Assistant , you will have ...

Aspen Dental

Dental Assistant - Entry Level

Westminster, MD · On-site

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our best-in-class training program, generous benefits package, and flexible scheduling will help you thrive in your career. When you join our team as an Entry-Level Dental Assistant , you will have ...

Aspen Dental

Dental Assistant - Entry Level

Westminster, MD · On-site

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our best-in-class training program, generous benefits package, and flexible scheduling will help you thrive in your career. When you join our team as an Entry-Level Dental Assistant , you will have ...

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All JobsHelpdesk JobsEntry Level Helpdesk JobsEntry Level Helpdesk Jobs in Baltimore, MD

Entry Level Helpdesk information

See Baltimore, MD salary details

$12

$23

$33

How much do entry level helpdesk jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for entry level helpdesk in Baltimore, MD is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.82 per hour, depending on experience, location, and employer.

What is an entry level helpdesk?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.

What skills and qualifications are needed for an entry level helpdesk?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What are common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are the most commonly searched types of Helpdesk jobs in Baltimore, MD?

The most popular types of Helpdesk jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Entry Level Helpdesk jobs?

Cities near Baltimore, MD with the most Entry Level Helpdesk job openings:

Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Baltimore, MD as of August 2026, with employment types broken down into 85% Full Time, 9% Part Time, and 6% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $47,845 per year, or $23 per hour.

Entry-Level Investment Sales Associate

Arrow Investment Advisors

Laurel, MD • On-site

$15 - $25/hr

Contractor

Posted 9 days ago

Job description

Job Description
Arrow Funds is seeking motivated candidates who want to build a career in sales and financial services.
This is a developmental, entry-level opportunity designed for someone who may not have previous investment-industry experience but has the communication skills, work ethic, curiosity, and desire to learn.
The position begins with a minimum commitment of 20 hours per week in our Laurel, Maryland office. During this initial period, the candidate will receive hands-on training while working directly with Arrow's sales team.
Candidates who demonstrate the ability, professionalism, and commitment to succeed will have the opportunity to progress into a full-time sales position and ultimately develop toward a Regional Sales Consultant role.
Primary Responsibilities
Initially, the Investment Sales Associate will focus on learning the business and developing professional sales skills. Responsibilities will include:
  • Making outbound calls to financial advisors and helping generate meetings.
  • Learning how to prospect and develop new business relationships.
  • Developing professional phone, communication, and presentation skills.
  • Learning how to conduct effective sales conversations and ask appropriate discovery questions.
  • Following up with financial advisors and prospective clients.
  • Using Salesforce to document activity and manage relationships.
  • Learning Arrow's investment strategies and basic investment and portfolio concepts.
  • Participating in sales meetings, training, and professional development.

As the candidate develops, responsibilities will expand to include more direct advisor interaction, opportunity development, and participation in the growth of an assigned sales territory.
Qualifications
A college degree is not required.
Previous financial-services experience is also not required. We are interested in candidates who demonstrate:
  • Strong communication and interpersonal skills.
  • A willingness to make outbound calls and develop new relationships.
  • Curiosity about investing, business, and financial markets.
  • A competitive and goal-oriented mindset.
  • Coachability and a desire to improve.
  • Strong follow-through and personal accountability.
  • Ability to work independently and as part of a team.
  • Willingness to study for and obtain required financial-industry licenses as responsibilities increase.

Previous sales, customer service, business development, or financial experience is helpful but not required.
Critical Success Factors
Successful candidates will demonstrate:
  • Consistent effort and reliability.
  • Willingness to learn and accept coaching.
  • Comfort communicating with new people.
  • Persistence and the ability to handle rejection.
  • Curiosity and problem-solving ability.
  • Professionalism and strong follow-through.
  • A genuine interest in developing a career in sales.

Skills & Experience
  • Praxis Candidate/Graduate welcomed.
  • 0-1 year of professional experience preferred.
  • Microsoft Office familiarity.
  • Salesforce experience is a plus.
  • FINRA Series 6 or Series 7 is a plus, but is not required to start.
  • Investment or financial market knowledge is a plus but can be developed through the program.

Compensation & Career Development
The position begins as a developmental opportunity with a minimum commitment of 20 hours per week in the Laurel office. The objective is to identify and develop individuals with the potential to progress to a full-time position at Arrow.
As candidates demonstrate readiness, they can take on greater responsibilities, pursue appropriate financial-industry licensing, participate more directly in advisor relationships, and progress toward a Regional Sales Consultant position.
Full-time sales positions include a base salary with the opportunity to earn additional performance-based compensation as responsibilities and production increase.
About Arrow
Arrow is an investment management firm based in Laurel, Maryland. We develop and manage investment strategies used by financial advisors and their clients across the country. As a smaller, entrepreneurial firm, our employees have the opportunity to work directly with experienced professionals, learn different areas of the business, and take on greater responsibility as they develop.

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