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Entry Level Helpdesk Jobs in Iowa (NOW HIRING)

Aspen Dental

Dental Assistant - Entry Level

Waterloo, IA · On-site

$18 - $20/hr

Our best-in-class training program, generous benefits package, and flexible scheduling will help you thrive in your career. When you join our team as an Entry-Level Dental Assistant , you will have ...

Aspen Dental

Dental Assistant - Entry Level

Waterloo, IA · On-site

$18 - $20/hr

Our best-in-class training program, generous benefits package, and flexible scheduling will help you thrive in your career. When you join our team as an Entry-Level Dental Assistant , you will have ...

Aspen Dental

Dental Assistant - Entry Level

Ankeny, IA

$17 - $19/hr

Our best-in-class training program, generous benefits package, and flexible scheduling will help you thrive in your career. When you join our team as an Entry-Level Dental Assistant , you will have ...

Aspen Dental

Dental Assistant - Entry Level

Mason City, IA · On-site

$18 - $22/hr

Our best-in-class training program, generous benefits package, and flexible scheduling will help you thrive in your career. When you join our team as an Entry-Level Dental Assistant , you will have ...

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Entry Level Helpdesk information

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How much do entry level helpdesk jobs pay per hour?

As of May 29, 2026, the average hourly pay for entry level helpdesk in Iowa is $21.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Helpdesk Technician, and why are they important?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What are some common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What are entry level helpdesk jobs?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are the most commonly searched types of Helpdesk jobs in Iowa? The most popular types of Helpdesk jobs in Iowa are:
What cities in Iowa are hiring for Entry Level Helpdesk jobs? Cities in Iowa with the most Entry Level Helpdesk job openings:
Entry Level Helpdesk jobs near you

Entry-Level Reality Capture & Geospatial Technician

Olsson

Des Moines, IA • On-site

Other

Posted 12 days ago

Job description

Job Description

Olsson is seeking an Entry-Level Reality Capture & Geospatial Technician to support our growing reality capture and survey production team. The position focuses on learning and supporting reality capture data workflows-including processing point clouds, assisting with feature extraction, and producing CAD-based deliverables-under the guidance of experienced technicians and survey professionals. This role offers strong mentorship, structured training, and a clear growth path into advanced technical, QA/QC, or project-focused roles.

Responsibilities: 

  • Assist with organizing, importing, and validating raw point cloud and imagery datasets
  • Learn to verify coordinate systems, metadata, and alignment to survey control
  • Support registration and processing tasks using tools such as Leica Cyclone Register 360, DJI Terra, Pix4D, LP360, or similar software
  • Maintain organized file structures and basic documentation to support QA/QC processes
  • Assist with point cloud feature extraction under supervision using tools such as TopoDOT or Leica Cyclone 3DR
  • Help convert extracted features into CAD drawings and design files
  • Support drafting tasks using AutoCAD Civil 3D and/or MicroStation
  • Learn to perform basic checks to ensure drawings meet accuracy and standards requirements
  • Support production of survey plans, exhibits, and design support files
  • Learn internal standards, DOT requirements, and ASPRS accuracy concepts
  • Assist with limited field tasks as needed (equipment setup, data checks, or field support)
  • Follow established safety procedures and training requirements
Qualifications

You are passionate about:

  • Working collaboratively with others.
  • Having ownership in the work you do.
  • Using your talents to positively affect communities.

You bring to the team:

  • Strong communication skills
  • Ability to contribute and work well on a team
  • Associate's degree (or coursework) in surveying, civil engineering, GIS, geomatics, geospatial technology, or a related field OR equivalent technical experience preferred 
  • Basic familiarity with CAD software (AutoCAD and/or MicroStation)
  • Interest in reality capture, LiDAR, photogrammetry, or survey data
  • Willingness to learn geospatial workflows and industry standards
  • Basic understanding of coordinate systems or survey concepts
  • Ability to work in an office environment with occasional field work

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