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Entry Level Help Desk Jobs in Brandon, FL (NOW HIRING)

First Coast Security

Help Desk Technician

Tampa, FL

$19 - $25.50/hr

Description First Coast Security is seeking an Entry-Level Help Desk Technician to join our team. In this role, you will work remotely to provide technical support to our employees and clients. As a ...

Lutheran Services Florida

Help Desk Technician (9035)

Tampa, FL · On-site

$18 - $24.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Help Desk Technician is considered a crucial role in the front-line of support for Lutheran ... Act as the first point of contact in an entry level support position. Provide technical assistance ...

New

Smart City Networks

Technician - Part Time

Tampa, FL · On-site

$21/hr

Key words - tech, IT services, help desk, IT support, Entry level IT position, cabling jobs Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to ...

Link Management

Sales and Customer Service

Brandon, FL · On-site

... desk job. Our career opportunities are exciting, energetic and full of growth. Whether entry level ... Access our proven client acquisition technologies, leads, and other tools to help you become ...

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Entry Level Help Desk information

See Brandon, FL salary details

$11

$20

$29

How much do entry level help desk jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for entry level help desk in Brandon, FL is $20.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.55 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Brandon, FL? The most popular types of Help Desk jobs in Brandon, FL are:
What cities near Brandon, FL are hiring for Entry Level Help Desk jobs? Cities near Brandon, FL with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Brandon, FL as of August 2026, with employment types broken down into 69% Full Time, and 31% Contract. Highlights an 100% In-person job distribution, with an average salary of $41,842 per year, or $20.1 per hour.

Help Desk Technician

First Coast Security

Tampa, FL

$19 - $25.50/hr

Full-time

Re-posted 28 days ago

First Coast Security rating

5.4

Company rating: 5.4 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

83rd of 116 rated security

Job description

Description

First Coast Security is seeking an Entry-Level Help Desk Technician to join our team. In this role, you will work remotely to provide technical support to our employees and clients. As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and maintaining accurate records of all support requests. This is a full-time position offering a collaborative and dynamic work environment. If you are passionate about technology and enjoy helping others, we encourage you to apply.

Responsibilities:
  • Provide technical support to employees and clients via phone, email, and remote access
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
  • Document all support requests and resolutions in a timely and accurate manner
  • Escalate complex issues to senior technicians or other IT staff as needed
  • Assist with the installation, configuration, and maintenance of hardware and software
  • Provide excellent customer service and ensure timely resolution of all support requests
Requirements:
  • Strong understanding of computer hardware, software, and network connectivity
  • Experience with Windows operating systems and Microsoft Office applications
  • Excellent problem-solving and analytical skills
  • Strong communication and customer service skills
  • Ability to work independently and manage multiple tasks simultaneously
  • Experience with remote support tools and ticketing systems is a plus

What First Coast Security employees say

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Benefits

Hours and flexibility

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