Entry Level Help Desk Jobs in Bountiful, UT (NOW HIRING)

Position: IT Systems & Batch Automation Administrator I

Location: Ogden, UT

Job Id: 299

# of Openings: 1

We strive to unlock the potential of our team members, clients, and community. We act with integrity in every decision, build trust through every interaction, and exceed expectations at every opportunity. We seek to responsibly create lasting prosperity today and for generations to come.

The IT System & Batch Automation Administrator I supports the administration and daily operation of the Bank’s core banking platform and related enterprise applications, with a primary focus on executing and monitoring the daily batch processing cycles under the guidance of senior team members. This entry-level role assists with the stability, availability, and reliability of core banking systems by monitoring daily production operations, batch job execution, and basic system administration tasks, and by escalating exceptions to senior administrators. Operating the Bank’s morning and nightly/end-of-day batch processing for the Fiserv DNA core banking system using the Broadcom Automic automation platform, the position monitors scheduled jobs for completion and escalates failed or delayed jobs to Tier II/III staff, while participating in an on-call rotation for after-hours coverage under supervision. Beyond batch monitoring, the role assists with routine application support tasks, applies documented software updates, and works closely with senior team members, business units, and IT teams to learn operational processes, document procedures, and build toward greater independent ownership of assigned systems. As a secondary function, the role assists with basic day-to-day administration of the Bank’s on-premises infrastructure, including Microsoft Windows Server, Linux, and virtualized environments, under direction from senior team members.

• High school diploma required; Associate’s degree in Information Technology, Computer Science, Information Systems, Business, or related field preferred, or equivalent combination of education and experience.


• 1–3 years of experience supporting enterprise applications, IT systems, or production/batch operations; internship or help desk experience considered.

• CompTIA A+, Network+, or Security+ is advantageous.


• Microsoft Certified: Windows Server fundamentals or equivalent coursework is a plus.


• Relevant technical coursework or industry training is a plus.

• Basic knowledge of Microsoft Windows Server and Linux operating
  rating systems.


• Familiarity with Microsoft Active Directory, DNS, DHCP, and Group Policy concepts.


• Exposure to VMware or other virtualization platforms is a plus.


• General understanding of networking fundamentals (TCP/IP).


• Willingness to learn scripting/automation tools (PowerShell, Bash).


• Basic familiarity with Microsoft SQL Server concepts is a plus.


• General awareness of backup and disaster recovery concepts.

• Strong willingness to learn and follow established procedures.


• Good organizational and time-management skills.


• Clear communication skills for working with end users, peers, and management.


• Attention to detail with a security-first and compliance-focused mindset.

• Monitor daily core banking operational processes, including end-of-day (EOD), beginning-of-day (BOD), month-end, quarter-end, and year-end processing, under guidance from senior staff.


• Assist with basic administration and monitoring of the Broadcom Automic automation platform.


• Execute and monitor scheduled batch jobs, interfaces, and operational workflows, verifying completion against established checklists.


• Identify failed, delayed, or hung batch jobs and elevate to Tier II/III administrators for resolution.


• Assist senior administrators with building and maintaining job flows and dependencies within Automic under supervision.


• Monitor file transfers and integration points between the core system and downstream applications, reporting failures to senior staff.


• Assist with validation of system processing, reports, and operational outputs.


• Maintain and update documentation of batch job schedules and standard operating procedures under guidance.


• Assist with tracking of batch performance trends and recurring issues.


• Provide basic production support for core banking applications under senior supervision.

• Assist senior administrators with support of assigned core banking applications and enterprise systems.


• Perform routine application maintenance tasks and monitoring as directed.


• Assist with managing basic application settings, user access requests, and permissions under supervision.


• Monitor application health and operational metrics, reporting anomalies to senior staff.


• Assist with testing and deployment of documented software updates and patches under guidance.


• Maintain system documentation and knowledge articles as assigned.


• Assist with basic administration and maintenance tasks on Windows Server and Linux systems (secondary function).


• Support basic user account and security group administration within Active Directory as directed.


• Assist with monitoring of virtual machines on VMware or Nutanix platforms.


• Assist with routine system backup verification.

• Assist with coordination of application upgrades, vendor releases, and maintenance activities under senior guidance.


• Support the core banking team with basic tasks related to batch impact of system upgrades.


• Assist with evaluation of vendor updates and system changes for operational impact under senior guidance.


• Assist with testing and validation activities following system changes.


• Follow established change management processes for all production changes.


• Support patch management activities during scheduled maintenance windows.


• Participate in technology projects and continuous improvement initiatives as assigned.


• Assist in responding to production incidents impacting core banking services and batch processing under senior direction.


• Perform basic troubleshooting and document issue details for escalation.


• Assist with coordination with software vendors and internal technology teams as directed.


• Log and track vendor support cases through resolution.


• Escalate incidents promptly to senior staff to minimize operational disruption.


• Participate in an on-call rotation to provide after-hours batch monitoring, escalating issues to senior staff.


• Provide backup Tier 1 support for help desk issues as capacity allows.

• Assist senior team members in gathering basic operational needs from business teams.


• Document requested changes to batch job specifications for senior review.


• Assist with documentation of approved changes for audit and support purposes.


• Support business units and IT with routine batch-related requests.


• Identify potential opportunities for process improvement and share with senior staff.


• Provide basic technical guidance to end users on system functionality under supervision.


• Participate in disaster recovery testing and operational readiness activities as assigned.


• Support regulatory and compliance initiatives related to system operations as directed.

Bank of Utah's comprehensive benefits package includes:

• Great work-life balance, with a Monday-Friday schedule


• Competitive pay and benefits, including medical, dental and vision plans


• 401(k) plan and match up to 5 percent in our employee stock ownership program (eligibility requirements must be met)


• 12 paid bank holidays + paid time off, including paid parental leave


• Volunteer opportunities to make a difference in the communities where you work and live


• Awards and recognition to celebrate you and your colleagues for living the bank's values

The wage listed is within the range associated with this position. Actual compensation will be based on qualifications and experience.