Entry Level Help Desk Jobs in Bountiful, UT (NOW HIRING)

We use our craft to inspire action and create measurable good in the world, bridging the gap between belief and behavior.

Systems Administrator

This is a full-time employee position. It is a hybrid position: part-in office (Salt Lake City, Utah) and part-time remote position.

About Bonneville Communications Corporation:

We are a diverse family of businesses united by a shared purpose of using the power of communication to go out and do something good in the world. Along with that, our company values innovation, teamwork, and integrity.

We offer a competitive salary and benefits package, a supportive work environment, and the opportunity to work with a team of committed professionals. We are an equal opportunity employer and encourage applications from all qualified individuals.

Position Purpose:

The purpose of this position is to bring a motivated and detail-oriented Systems Administrator into a dynamic and growing team. The Systems Administrator will be pivotal in managing, maintaining, and optimizing the organization's computing systems, networks, and related infrastructure. Responsibilities will cover a wide range, including the provisioning, installation, configuration, operation, and maintenance of systems hardware and software.

As a key point of contact for end-user support and help desk operations, the Systems Administrator will be integral to ensuring the smooth and efficient operation of the business. Their growing technical skills and strong problem-solving skills will be vital in optimizing the company's technological framework and maintaining the infrastructure to meet the needs of the growing operations.

ESSENTIAL FUNCTIONS & KEY RESPONSIBILITIES:

• Provide comprehensive technical support and guidance to end users and colleagues and deliver training on new software applications.
• Administer user accounts, permissions, and access controls across Active Directory, Microsoft 365, and other enterprise platforms, including onboarding and offboarding processes.
• Manage and prioritize the IT help desk queue, ensuring tickets are resolved or escalated appropriately within established SLAs.
• Monitor, diagnose, and resolve system and network performance issues, including troubleshooting problems reported by users, ensuring network connectivity and availability.
• Maintain accurate IT asset inventory, including hardware lifecycle tracking, procurement coordination, and surplus/disposal processes.
• Collaborate with senior systems engineers on server provisioning, maintenance, and monitoring.
• Execute system updates and patches under established schedules; escalate issues and suggest improvements to senior staff to help maintain high levels of system availability and reliability.
• Assist with tracking expenditures related to IT hardware and software procurement.
• Develop, review, and maintain technical documentation, manuals, and special reports, keeping management informed by summarizing information, identifying trends, and generating reports.
• Administer end-user devices, printers, and VoIP phones; assist senior staff with network and firewall administration.
• Follow established security policies and assist with implementing security best practices across endpoints and user accounts.
• Deploy and manage endpoint devices using Microsoft Intune, including software deployment and device compliance policies.
• Maintain a proactive approach towards professional development by attending educational workshops, reviewing professional publications, and participating in professional societies.
• Be available in the office during core business hours with extended hours as needed.

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:

• 1-3 years of related experience, including internship, academic lab, or entry-level experience in IT support, system administration, or related area.
• Must be a collaborative team player with a willingness to learn and take initiative.
• Strong customer service mindset with the ability to explain technical concepts clearly to users with varying levels of technical knowledge.
• Strong problem-solving skills, excellent communication skills, and attention to detail.
• Ability to multitask and prioritize tasks appropriately with the ability to manage multiple initiatives.
• Familiarity with Windows 11, macOS, Ubuntu, and mobile platforms (iOS and Android).
• Bachelor's degree in Computer Science, Information Systems, and/or related fields.
• Experience with Microsoft Intune or similar endpoint management platforms is a plus.
• Experience with IT ticketing systems (e.g., ServiceNow, Freshdesk, ITSM 360) is a plus.
• Professional certification (CompTIA Network+, CompTIA Security+, Microsoft 365 Certified: Endpoint Administrator Associate, CCNA) is a plus.

Please note that the compensation for this position is competitive and will be determined based on the candidate's qualifications and experience.

To apply, please submit your resume and cover letter outlining your interest and qualifications for this role.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Minority/female/disability PWDNET/veteran are encouraged to apply.