IT Support Desk Technician
Plano, TX · On-site
... Entry-level server support • Hardware issues • Line of business support Qualifications ... of professional help desk experience • Strong customer service skills • High attention to ...
IT Support Desk Technician
Plano, TX · On-site
... Entry-level server support • Hardware issues • Line of business support Qualifications ... of professional help desk experience • Strong customer service skills • High attention to ...
Entry Level Helpdesk Support
Coppell, TX · Hybrid
$16.25 - $18/hr
... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related ...
Entry Level Helpdesk Support
Coppell, TX · Hybrid
$16.25 - $18/hr
... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related ...
Entry Level Helpdesk Support
Coppell, TX · Hybrid
$16.25 - $18/hr
... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related ...
Entry Level Helpdesk Support
Coppell, TX · Hybrid
$16.25 - $18/hr
... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related ...
Entry Level Helpdesk Support
Coppell, TX · Hybrid
$16.25 - $18/hr
... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related ...
Entry Level Helpdesk Support
Coppell, TX · Hybrid
$16.25 - $18/hr
... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related ...
Entry Level Helpdesk Support
$16.25 - $18/hr
Launch Your IT Career With Hands-On Experience! Entry-Level IT Support Role - Full Training ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
Entry Level Helpdesk Support
$16.25 - $18/hr
Launch Your IT Career With Hands-On Experience! Entry-Level IT Support Role - Full Training ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
Entry Level Helpdesk Support
$16.25 - $18/hr
Launch Your IT Career With Hands-On Experience! Entry-Level IT Support Role - Full Training ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
Entry Level Helpdesk Support
$16.25 - $18/hr
Launch Your IT Career With Hands-On Experience! Entry-Level IT Support Role - Full Training ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
Entry Level Helpdesk Support
$16.25 - $18/hr
Launch Your IT Career With Hands-On Experience! Entry-Level IT Support Role - Full Training ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
Entry Level Helpdesk Support
$16.25 - $18/hr
Launch Your IT Career With Hands-On Experience! Entry-Level IT Support Role - Full Training ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
Deal Desk Specialist (Deal Desk Team)
$70K - $100K/yr
This entry-level role will focus on learning and applying foundational deal desk processes, ensuring compliance with company policies, and providing administrative support to facilitate smooth deal ...
Deal Desk Specialist (Deal Desk Team)
$70K - $100K/yr
This entry-level role will focus on learning and applying foundational deal desk processes, ensuring compliance with company policies, and providing administrative support to facilitate smooth deal ...
IT Support Desk Technician
Plano, TX · On-site
VPN connectivity * Entry-level server support * Hardware issues * Line of business support ... help desk experience * Strong customer service skills * High attention to detail * Ability to ...
Quick apply
IT Support Desk Technician
Plano, TX · On-site
VPN connectivity * Entry-level server support * Hardware issues * Line of business support ... help desk experience * Strong customer service skills * High attention to detail * Ability to ...
IT Support Desk Technician
Plano, TX · On-site
VPN connectivity * Entry-level server support * Hardware issues * Line of business support ... help desk experience * Strong customer service skills * High attention to detail * Ability to ...
IT Support Desk Technician
Plano, TX · On-site
VPN connectivity * Entry-level server support * Hardware issues * Line of business support ... help desk experience * Strong customer service skills * High attention to detail * Ability to ...
IT Coordinator
Richardson, TX · On-site
This includes all help desk requests and resolutions. The person in this position needs to have an entry level knowledge of systems administration, customer service and strong desktop support ...
IT Coordinator
Richardson, TX · On-site
This includes all help desk requests and resolutions. The person in this position needs to have an entry level knowledge of systems administration, customer service and strong desktop support ...
Be Seen First
It's an entry-level position and a great fit for someone starting their IT career who wants real exposure to an MSP environment and a clear path toward a help desk or field technician role. This role ...
Posted today
Quick apply
Be Seen First
It's an entry-level position and a great fit for someone starting their IT career who wants real exposure to an MSP environment and a clear path toward a help desk or field technician role. This role ...
Posted today
Front Desk
Carrollton, TX · On-site
... entry level employment within their chosen field of study. We are passionately committed to ... He or she answers the telephone using a friendly, helpful tone and uses the reservation dialogue ...
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Front Desk
Carrollton, TX · On-site
... entry level employment within their chosen field of study. We are passionately committed to ... He or she answers the telephone using a friendly, helpful tone and uses the reservation dialogue ...
... help desk, IT operations, or technical support environment (entry-level candidates welcome). • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, routing/switching). • ...
Quick apply
... help desk, IT operations, or technical support environment (entry-level candidates welcome). • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, routing/switching). • ...
Support Representative
$17.25 - $23.25/hr
We are looking for an entry-level LMS Support Representative who is eager to start or grow a career ... Training in troubleshooting and providing help desk support. * Experience in customer-facing roles.
Support Representative
$17.25 - $23.25/hr
We are looking for an entry-level LMS Support Representative who is eager to start or grow a career ... Training in troubleshooting and providing help desk support. * Experience in customer-facing roles.
Digital Practice Specialist I
Dallas, TX · On-site
This entry-level role focuses on foundational digital delivery tasks, supporting project teams, and ... help desk. • Participates in office and firmwide planning related to digital design and delivery ...
Digital Practice Specialist I
Dallas, TX · On-site
This entry-level role focuses on foundational digital delivery tasks, supporting project teams, and ... help desk. • Participates in office and firmwide planning related to digital design and delivery ...
Job Overview The Client Services Solutions Specialist is an entry-level role responsible for ... Prior experience in customer service, help desk, or support environments is highly preferred.
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Job Overview The Client Services Solutions Specialist is an entry-level role responsible for ... Prior experience in customer service, help desk, or support environments is highly preferred.
Client Services Solutions Specialist (ENTRY LEVEL)
Southlake, TX · On-site
$18 - $24/hr
Job Overview The Client Services Solutions Specialist is an entry-level role responsible for ... Prior experience in customer service, help desk, or support environments is highly preferred.
Client Services Solutions Specialist (ENTRY LEVEL)
Southlake, TX · On-site
$18 - $24/hr
Job Overview The Client Services Solutions Specialist is an entry-level role responsible for ... Prior experience in customer service, help desk, or support environments is highly preferred.
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Account Manager (Entry Level Sales)
Irving, TX · On-site
$65K - $85K/yr
This isn't your typical 9-5 desk job. It's an opportunity to build real skills, work with real ... Drive customer acquisition and help expand market reach * Learn and execute proven sales and ...
New
Quick apply
Be Seen First
Account Manager (Entry Level Sales)
Irving, TX · On-site
$65K - $85K/yr
This isn't your typical 9-5 desk job. It's an opportunity to build real skills, work with real ... Drive customer acquisition and help expand market reach * Learn and execute proven sales and ...
New
Be Seen First
Account Manager (Entry Level Sales)
Irving, TX · On-site
$65K - $85K/yr
This isn't your typical 9-5 desk job. It's an opportunity to build real skills, work with real ... Drive customer acquisition and help expand market reach * Learn and execute proven sales and ...
New
Quick apply
Be Seen First
Account Manager (Entry Level Sales)
Irving, TX · On-site
$65K - $85K/yr
This isn't your typical 9-5 desk job. It's an opportunity to build real skills, work with real ... Drive customer acquisition and help expand market reach * Learn and execute proven sales and ...
New
Entry Level Help Desk information
See Addison, TX salary details
$12.33 - $14.19
2% of jobs
$14.19 - $16.06
6% of jobs
$16.06 - $17.92
12% of jobs
$18.44 is the 25th percentile. Wages below this are outliers.
$17.92 - $19.78
17% of jobs
The median wage is $21.27 / hr.
$19.78 - $21.64
16% of jobs
$21.64 - $23.50
16% of jobs
$24.43 is the 75th percentile. Wages above this are outliers.
$23.50 - $25.37
12% of jobs
$25.37 - $27.23
7% of jobs
$27.23 - $29.09
6% of jobs
$29.09 - $30.95
3% of jobs
$30.95 - $32.81
2% of jobs
$12
$22
$32
How much do entry level help desk jobs pay per hour?
As of Jul 20, 2026, the average hourly pay for entry level help desk in Addison, TX is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $25.14 per hour, depending on experience, location, and employer.
What are entry level help desk jobs?
Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.
What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?
To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.
What is the difference between Entry Level Help Desk vs Technical Support Specialist?
| Aspect | Entry Level Help Desk | Technical Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some certifications like CompTIA A+ beneficial | Similar; often requires CompTIA A+ or Network+ certifications |
| Work Environment | Help desk or call center, primarily remote or on-site | Technical support teams, on-site or remote, often more specialized |
| Employer & Industry Usage | IT departments, MSPs, tech companies | IT service providers, tech companies, corporate IT teams |
| Common Search & Comparison | Yes | Yes |
Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.
What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?
Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What job categories do people searching Entry Level Help Desk jobs in Addison, TX look for? The top searched job categories for Entry Level Help Desk jobs in Addison, TX are:
What cities near Addison, TX are hiring for Entry Level Help Desk jobs? Cities near Addison, TX with the most Entry Level Help Desk job openings:
Job description
Job Summary:
The 20 LLC is a nationwide Managed Service Provider that delivers world-class technology solutions and support. They are seeking a hard-working IT Support Desk Technician to provide remote support to clients nationwide, responsible for resolving technical issues and managing support tickets.
Responsibilities:
• Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
• Manage ticket queue to ensure timely resolution
• Provide customer support using remote connection software
• Provide thorough documentation on each customer interaction
• Prioritize ticketing system flow by following SOPs and KB articles for resolution
• Meet or exceed KPI goals
• Troubleshooting of the following, though not limited to:
• Advanced desktop issues
• VPN connectivity
• Entry-level server support
• Hardware issues
• Line of business support
Qualifications:
Required:
• IT Fundamentals and A+ certifications, or equivalent professional experience
• 1+ year of professional help desk experience
• Strong customer service skills
• High attention to detail
• Ability to follow instructions and policies
• Ability to adapt to changing and fast-moving environments
• Strong phone skills
Company:
The 20 MSP specializes in MSP Business Development, providing MSP Consulting and MSP Network Support. Founded in 2013, the company is headquartered in Plano, USA, with a team of 201-500 employees. The company is currently Growth Stage.
The 20 LLC is a nationwide Managed Service Provider that delivers world-class technology solutions and support. They are seeking a hard-working IT Support Desk Technician to provide remote support to clients nationwide, responsible for resolving technical issues and managing support tickets.
Responsibilities:
• Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
• Manage ticket queue to ensure timely resolution
• Provide customer support using remote connection software
• Provide thorough documentation on each customer interaction
• Prioritize ticketing system flow by following SOPs and KB articles for resolution
• Meet or exceed KPI goals
• Troubleshooting of the following, though not limited to:
• Advanced desktop issues
• VPN connectivity
• Entry-level server support
• Hardware issues
• Line of business support
Qualifications:
Required:
• IT Fundamentals and A+ certifications, or equivalent professional experience
• 1+ year of professional help desk experience
• Strong customer service skills
• High attention to detail
• Ability to follow instructions and policies
• Ability to adapt to changing and fast-moving environments
• Strong phone skills
Company:
The 20 MSP specializes in MSP Business Development, providing MSP Consulting and MSP Network Support. Founded in 2013, the company is headquartered in Plano, USA, with a team of 201-500 employees. The company is currently Growth Stage.
About 20 MSP
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