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Entry Level Help Desk Jobs in Pennsylvania (NOW HIRING)

SilverPillar Cyber Advisors

Level 1 Tech

Chadds Ford, PA · On-site

$20 - $25.50/hr

Key Qualifications: * Entry level - 2 years of experience * Familiarity with principles of Helpdesk ... Manage and organize IT projects and help desk tickets. * Assist users with information systems and ...

New

webfx.com

Jr. IT Support Specialist

Harrisburg, PA

$47K - $50K/yr

Experience in tech support or IT Help Desk-related work (a bonus!) Tools/Technical Skills: (Not ... Entry-level roles, comprehensive training, ongoing learning programs, and the chance to learn from ...

webfx.com

Jr. IT Support Specialist

Harrisburg, PA · On-site

$47K - $50K/yr

Experience in tech support or IT Help Desk-related work (a bonus!) Tools/Technical Skills: (Not ... Entry-level roles, comprehensive training, ongoing learning programs, and the chance to learn from ...

webfx.com

Jr. IT Support Technician

Harrisburg, PA · On-site

$47K - $50K/yr

Experience in tech support or IT Help Desk-related work (a bonus!) Tools/Technical Skills: (Not ... Entry-level roles, comprehensive training, ongoing learning programs, and the chance to learn from ...

webfx.com

Jr. IT Support Technician

Harrisburg, PA · On-site

$47K - $50K/yr

Experience in tech support or IT Help Desk-related work (a bonus!) Tools/Technical Skills: (Not ... Entry-level roles, comprehensive training, ongoing learning programs, and the chance to learn from ...

webfx.com

Jr. IT Support Specialist

Harrisburg, PA

$47K - $50K/yr

Experience in tech support or IT Help Desk-related work (a bonus!) Tools/Technical Skills: (Not ... Entry-level roles, comprehensive training, ongoing learning programs, and the chance to learn from ...

webfx.com

Jr. IT Support Technician

Harrisburg, PA

$47K - $50K/yr

Experience in tech support or IT Help Desk-related work (a bonus!) Tools/Technical Skills: (Not ... Entry-level roles, comprehensive training, ongoing learning programs, and the chance to learn from ...

Gannon University

ITS Student Technician

Erie, PA

... entry-level position offers a great opportunity to develop both technical and customer service ... the ITS Help Desk to inquire about their application status unless they have been explicitly ...

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All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Pennsylvania

Entry Level Help Desk information

See Pennsylvania salary details

$12

$23

$33

How much do entry level help desk jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for entry level help desk in Pennsylvania is $23.21, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $26.01 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Pennsylvania?

The most popular types of Help Desk jobs in Pennsylvania are:

What job categories do people searching Entry Level Help Desk jobs in Pennsylvania look for?

The top searched job categories for Entry Level Help Desk jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Entry Level Help Desk jobs?

Cities in Pennsylvania with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $48,269 per year, or $23.2 per hour.

Front Desk Associate - Medical Office

Roscoe Physiotherapy CO

Hermitage, PA • On-site

$14 - $17/hr

Full-time

Medical, Retirement, PTO

Re-posted 3 hours ago

Job description

About Us

Roscoe Physiotherapy Co. is a locally owned physical therapy clinic in Hermitage, PA.
We help people move better, feel better, and get back to the activities they love.

Our front desk team plays a huge role in creating a warm, organized, and positive experience for every patient who walks through our doors.

We are looking for a friendly and dependable Front Desk Associate to join our growing team.

Position Overview

This is an entry-level to early-career front desk role focused on:

  • greeting patients
  • answering phones
  • scheduling appointments
  • collecting payments

If you enjoy helping people, staying organized, and working in a positive healthcare environment, this is a great opportunity.

What You’ll Do

As a Front Desk Associate, you will:

  • Greet patients with energy, warmth, and professionalism
  • Answer incoming phone calls and help patients schedule appointments
  • Check patients in and out for their visits
  • Collect co-pays and payments accurately
  • Help keep the front desk area organized and welcoming
  • Communicate clearly with therapists and team members to support patient flow
What We’re Looking For

You would be a great fit if you:

  • enjoy working with people and creating a positive first impression
  • are comfortable talking on the phone and in person
  • are reliable, organized, and detail-oriented
  • can learn basic scheduling and payment systems

Previous front desk, customer service, or office experience is helpful — but not required.
We are happy to train the right person.

Schedule & Pay
  • Part-time or full-time opportunities available
  • Hourly pay: $14 – $17 per hour, based on experience
  • Benefits available for full-time positions including health insurance, 401k, and PTO.
  • On-the-job training provided
Why You’ll Like Working Here
  • supportive and friendly team environment
  • consistent schedule in a professional healthcare setting
  • clear expectations and structured training
  • meaningful work helping people during their recovery
How to Apply

If you’re looking for a stable front desk position in a positive medical office and enjoy helping people feel welcome, we’d love to meet you!

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