ZipRecruiter

Log In

2

Entry Level Help Desk Technician Jobs in Rio Rancho, NM

TekSynap

Client Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is ... Active HDI Desktop Support Technician or ability to obtain within 60 days of hire. * 1-3 years of ...

TekSynap

Client Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is ... Active HDI Desktop Support Technician or ability to obtain within 60 days of hire. * 1-3 years of ...

TekSynap

Client Support Technician

Albuquerque, NM · On-site

$20.75 - $28.50/hr

Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is ... Active HDI Desktop Support Technician or ability to obtain within 60 days of hire. * 1-3 years of ...

TekSynap

Client Support Technician

Albuquerque, NM · On-site

$20.75 - $28.50/hr

Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is ... Active HDI Desktop Support Technician or ability to obtain within 60 days of hire. * 1-3 years of ...

Chrysalis Psychiatry

TMS Technician

Albuquerque, NM

$23 - $27/hr

In this vital role, you will help ensure smooth clinic operations and deliver supportive, high ... Front desk receptionist duties, including answering phones, customer service, and scheduling. Other ...

Wagner Mechanical

HVAC Helper

Albuquerque, NM · On-site

Why Join Our Team * Entry-level opportunity with hands-on, on-the-job training * Clear career path ... Opportunity to work alongside experienced, licensed technicians * Standard benefits package for ...

Chrysalis Healthcare

TMS Technician

Albuquerque, NM · On-site

$23 - $27/hr

In this vital role, you will help ensure smooth clinic operations and deliver supportive, high ... desk receptionist duties, including answering phones, customer service, and scheduling. · Other ...

Chrysalis Psychiatry

TMS Technician

Albuquerque, NM · On-site

$23 - $27/hr

In this vital role, you will help ensure smooth clinic operations and deliver supportive, high ... desk receptionist duties, including answering phones, customer service, and scheduling. • Other ...

U.S. Navy

IT Support Specialist

Los Lunas, NM · On-site

Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...

previous page

Showing results 41-60

All JobsHelp Desk Technician JobsEntry Level Help Desk Technician JobsEntry Level Help Desk Technician Jobs in Rio Rancho, NM

Entry Level Help Desk Technician information

See Rio Rancho, NM salary details

$11

$21

$31

How much do entry level help desk technician jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level help desk technician in Rio Rancho, NM is $21.78, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.42 per hour, depending on experience, location, and employer.

What is an entry level help desk technician?

An Entry Level Help Desk Technician is responsible for providing technical support to users experiencing IT issues. They assist with troubleshooting hardware, software, and network problems, often resolving issues remotely or in person. Their tasks include resetting passwords, installing software, and documenting support requests. This role requires strong communication skills, basic IT knowledge, and the ability to solve problems efficiently. It serves as a starting point for a career in IT, offering opportunities for advancement into more specialized technical roles.

What types of issues can I expect to handle as an entry level help desk technician?

As an Entry Level Help Desk Technician, you'll typically address a variety of basic technical problems, such as password resets, connectivity issues, printer malfunctions, and software installation support. You'll be the initial point of contact for users seeking assistance, either via phone, email, chat, or in person. Most of your work will focus on diagnosing and resolving straightforward problems or escalating more complex issues to higher-level IT staff. This hands-on experience is a great way to build foundational technical skills and gain exposure to different IT systems, supporting your future growth in the field.

What are the key skills and qualifications needed to thrive as an entry level help desk technician?

To thrive as an Entry Level Help Desk Technician, you need basic knowledge of computer hardware, operating systems, and troubleshooting techniques, often backed by an associate degree, relevant coursework, or certifications like CompTIA A+ or Microsoft Fundamentals. Familiarity with ticketing systems, remote desktop software, and common office productivity tools is essential in this role. Strong communication, patience, and problem-solving skills help you effectively assist users and work collaboratively with IT teams. These abilities ensure quick, accurate resolution of technical issues, contributing to user productivity and overall organizational efficiency.

Can you get an entry level help desk technician job with no experience?

Entry level help desk technician positions often do not require prior experience, but candidates typically need basic knowledge of computer hardware, software, and troubleshooting skills. Certifications like CompTIA A+ can improve chances, and employers may provide on-the-job training for new hires.

How do I get my first entry level help desk technician job?

To get an entry-level help desk technician position, develop foundational IT skills such as troubleshooting, customer service, and knowledge of operating systems like Windows. Earning certifications like CompTIA A+ can improve your chances, and gaining experience through internships or volunteering can also be beneficial.

What are the most commonly searched types of Help Desk Technician jobs in Rio Rancho, NM?

The most popular types of Help Desk Technician jobs in Rio Rancho, NM are:

What are popular job titles related to Entry Level Help Desk Technician jobs in Rio Rancho, NM?

For Entry Level Help Desk Technician jobs in Rio Rancho, NM, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Technician jobs in Rio Rancho, NM look for?

The top searched job categories for Entry Level Help Desk Technician jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Entry Level Help Desk Technician jobs?

Cities near Rio Rancho, NM with the most Entry Level Help Desk Technician job openings:

Entry Level Help Desk Technician jobs near you
Infographic showing various Entry Level Help Desk Technician job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 20% Part Time, and 10% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $45,294 per year, or $21.8 per hour.

Managed Print Services Technician, Part-Time

Ricoh USA, Inc.

Albuquerque, NM • On-site

Part-time

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Ricoh rating

7.8

Company rating: 7.8 out of 10

Based on 174 frontline employees who took The Breakroom Quiz

70th of 161 rated electronics manufacturers

Job description


Field Representative I, Services Onsite Technician
POSITION PROFILE
The Field Representative I, Services Onsite Technician is responsible for the daily support, service, repair, and availability of RICOH managed devices within a specified geographic area.
Responds to service requests and device alerts, as well as provides technical support and training with a focus on customer service.
Capable of device setup and installation, preventative maintenance, and routine service of assigned RICOH and 3rd party manufacturer devices.
Serviceable device types include printers and multifunction devices, as well as other assets supported as part of RICOH's Service Advantage program (thermal print, lockers, robots, etc.).
Documents all service calls and requests using RICOH OFSC and customer-provided systems (when applicable).
Works to ensure that the service level agreements between the customer and RICOH are achieved.
Job Duties and Responsibilities
  • Responsible for the daily monitoring of device service and supply alerts, responding to and resolving service requests so device availability meets service level agreements.
  • Performs a full range of servicing and repair procedures including troubleshooting, diagnostics, installation, component replacement, device "hot swap," removal, and retrofits on assigned equipment.
  • Utilizes remote support resources to resolve service issues and minimize dispatch.
  • Escalates issues to Level 2 and technician resource support as necessary.
  • Performs basic and advanced installations, sets up IP addresses, downloads printer drivers, and provides customer training on supported devices.
  • Documents all service call and request activity using OFSC and other applications when applicable.
  • Replenishes and replaces consumables and supplies for devices at assigned locations.
  • Responsible for the accurate management and maintenance of parts, supply, and asset inventories.
  • Monitors and returns unused and excess RICOH-owned supplies as PAR levels dictate.
  • Adheres to IMACD process, supporting functional tasks and communicating statuses in a timely manner.
  • Demonstrates technical expertise and good customer relation skills.
  • Achieves expected productivity levels associated with assigned workload and level of experience.
  • Proactively communicates to the customer the status of problem resolution.
  • Provides regular updates, including fleet status and performance, to the Service Delivery Fleet Manager(s).
  • Adheres to all RICOH and customer safety and security measures.
  • Performs meter reads or meter captures at appropriate intervals for accurate billing.
  • May travel between customer buildings and locations within a specified geographic area.
  • Manages device inventory and spares by assuring all records and required mapping are up to date.
  • Completes technical training on new equipment as assigned.
  • Supports equipment training.
  • Supports inventory and implementation efforts.
  • Completes all required administrative tasks in an accurate and timely manner.
  • Exhibits a professional appearance and positive demeanor.
  • Performs other duties as assigned.
QUALIFICATIONS (Education, Experience, and Certifications)
Typically requires:
  • High School Diploma (or equivalent), with additional education preferred.
  • Valid state driver's license and minimum level of auto insurance coverage per company policy, as the position entails extensive use of a personal vehicle while conducting company business.
  • Completed coursework and experience involving computers, electronics, mechanics, etc., is desired.
  • IT Help Desk Support experience (application and hardware support) preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
  • Requires some working knowledge of electromechanical devices, electrical circuitry, electronics, and varying levels of digital competency.
  • Possesses a methodical approach to resolving problems.
  • Possesses strong interpersonal and verbal communication skills.
  • Possesses excellent customer service skills, including the ability to follow up to ensure closure of issues.
  • Possesses the ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications.
  • The technical aspect of this position requires following pre-established guidelines and using limited judgment. Judgment is used to analyze and determine equipment problems (troubleshooting). It is also used in determining the need for routine servicing or parts replacement.
WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
  • Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise.
  • Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot. Travel may occur in a wide variety of weather conditions.
  • Working conditions regularly expose individuals to conditions that could result in minor cuts and burns, as well as frequent exposure to chemical solvents and cleaners.
  • Shift work, overtime, standby, and/or on-call work may be required.
  • Requires daily internal contact with the service call center via telephone and wireless communication to receive and provide instructions concerning service requests.
  • Routinely requires direct contact with the parts department to receive ordered parts. Also requires direct contact with the Field Technology Service Manager to review work, receive direction, and discuss customer concerns and problems.
  • Requires daily external contact with customers (typically office/IT managers and machine operators) to investigate and resolve equipment problems.
  • The customer relations aspects of the job tend to be somewhat more diversified; however, most problems are resolved using past precedent.
  • Work involves periodic stress related to increased volumes of service calls and occasional contact with dissatisfied customers.
  • Physical effort is required to move wheeled objects weighing up to 400 pounds.
  • Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level.
  • Tool cases and assorted service-related tools weighing up to 50 pounds must be carried to a variety of machine locations. Often these locations are upstairs.
  • For technicians assigned a walking territory, extensive foot travel is necessary.
  • A fairly high level of dexterity is required in the regular use of a variety of hand tools, including but not limited to screwdrivers, pliers, wrenches, and electronic testing equipment. There is an emphasis on fine motor skills for work on small electronic and mechanical components.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position.
About Us
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually
  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What Ricoh employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply