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Entry Level Help Desk Technician Jobs in Rio Rancho, NM

AA2IT

Field Service Tech

Albuquerque, NM · On-site

IT Field Technician Is this position remote or in person? Both. Some remote work from home doing ... help desk exp does not count). What will the work schedule be for this position? M-F 9am-6pm ...

AA2IT

Field Service Tech

Albuquerque, NM · On-site

IT Field Technician Is this position remote or in person? Both. Some remote work from home doing ... help desk exp does not count). What will the work schedule be for this position? M-F 9am-6pm ...

T2s, Llc

IT Support Specialist

Albuquerque, NM · On-site

$60 - $90/hr

Monitor internal and external help desk ticketing and closeout, maintain help desk log, oversee ... HS & Information Assurance Level Technician Level I Certified * Must have one of the following IAT ...

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Entry Level Help Desk Technician information

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How much do entry level help desk technician jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level help desk technician in Rio Rancho, NM is $21.78, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.42 per hour, depending on experience, location, and employer.

What is an entry level help desk technician?

An Entry Level Help Desk Technician is responsible for providing technical support to users experiencing IT issues. They assist with troubleshooting hardware, software, and network problems, often resolving issues remotely or in person. Their tasks include resetting passwords, installing software, and documenting support requests. This role requires strong communication skills, basic IT knowledge, and the ability to solve problems efficiently. It serves as a starting point for a career in IT, offering opportunities for advancement into more specialized technical roles.

What types of issues can I expect to handle as an entry level help desk technician?

As an Entry Level Help Desk Technician, you'll typically address a variety of basic technical problems, such as password resets, connectivity issues, printer malfunctions, and software installation support. You'll be the initial point of contact for users seeking assistance, either via phone, email, chat, or in person. Most of your work will focus on diagnosing and resolving straightforward problems or escalating more complex issues to higher-level IT staff. This hands-on experience is a great way to build foundational technical skills and gain exposure to different IT systems, supporting your future growth in the field.

What are the key skills and qualifications needed to thrive as an entry level help desk technician?

To thrive as an Entry Level Help Desk Technician, you need basic knowledge of computer hardware, operating systems, and troubleshooting techniques, often backed by an associate degree, relevant coursework, or certifications like CompTIA A+ or Microsoft Fundamentals. Familiarity with ticketing systems, remote desktop software, and common office productivity tools is essential in this role. Strong communication, patience, and problem-solving skills help you effectively assist users and work collaboratively with IT teams. These abilities ensure quick, accurate resolution of technical issues, contributing to user productivity and overall organizational efficiency.

Can you get an entry level help desk technician job with no experience?

Entry level help desk technician positions often do not require prior experience, but candidates typically need basic knowledge of computer hardware, software, and troubleshooting skills. Certifications like CompTIA A+ can improve chances, and employers may provide on-the-job training for new hires.

How do I get my first entry level help desk technician job?

To get an entry-level help desk technician position, develop foundational IT skills such as troubleshooting, customer service, and knowledge of operating systems like Windows. Earning certifications like CompTIA A+ can improve your chances, and gaining experience through internships or volunteering can also be beneficial.

What are the most commonly searched types of Help Desk Technician jobs in Rio Rancho, NM?

The most popular types of Help Desk Technician jobs in Rio Rancho, NM are:

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Entry Level Help Desk Technician jobs near you
Infographic showing various Entry Level Help Desk Technician job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 20% Part Time, and 10% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $45,294 per year, or $21.8 per hour.

Linux Deskside Support Technician

Edgewater Federal Solutions, Inc.

Albuquerque, NM • On-site

$18.25 - $23.25/hr

Full-time

Re-posted 10 days ago

Job description

Overview

Edgewater Federal Solutions is seeking a Linux Deskside Support Technician to support the IT program at a major national laboratory.

Desk-Side Support: Computer Field Services provide second-tier, desk-side computer support of computing hardware and software in NM, CA, D.C., and NV. Support is provided in both the unclassified and classified arenas, across the general campus, including in high-security buildings (HSBs).

The operating systems supported include approved and authorized versions of MS Windows, MacOS, and Linux (RHEL, Ubuntu). The hardware supported includes laptops, desktops, thin/zero clients running desktop-as-a-service (DaaS), virtual-desktop infrastructure, and associated peripheral devices.

Responsibilities
  • Applies technical and operational knowledge under minimal direction, to configure, operate, and maintain information processing and telecommunications systems
  • Analyzes performance statistics to support tuning, automation, and optimization activities
  • Establishes, composes, and maintains security, capacity, and business continuity controls and documentation
  • Interacts with an operating company or business segment to gain an understanding of the business environment, technical requirements, and organizational direction
  • Collects, defines, and organizes detailed user requirements
  • Defines, plans and deliverables for assigned projects
  • Understands and complies with project budgets
  • Conceptualizes, constructs, tests, implements, and/or operates integrated infrastructure solutions
  • Recommends training plans; and leads continuous improvement activities.
  • Respond to service requests & incident management services, generated by the Service Desk & by customers.
  • Serve as the point of escalation for technical issues encountered-but-unresolved by the Tier I & Tier II Technicians.
  • Resolve more complex issues escalated from the Service Desk & reported by the computing customer.
  • Provide set up & medium-to-advanced troubleshooting of video conference equipment.
  • Provide basic to advanced desk side support & troubleshooting skills for Windows, Macintosh, Linux, iOS & software applications. System administration for Windows desktop.
  • Troubleshoot virtual desktops as required.
  • Test application compatibility & support cyber initiatives.
  • Appropriately document all required information including ticket resolutions into the call tracking system and contribute information to knowledgebase articles while keeping knowledgebase articles current. Resolve the service request or issue as appropriate on the first point of contact or within the specified timeline.
  • Ensure the proper configuration, management, operation, monitoring, and security of assigned system(s).
  • Test, verify, and document changes to computer equipment. 
  • Assist with technology development initiatives.
  • Coordinate efforts with Third Party service and maintenance providers to keep equipment, software, and related services in good working order
  • Other duties as assigned.
Qualifications
  • HS Diploma and a minimum 2 year, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties.
  • Ability to obtain & maintain a U.S. Dept. of Energy Clearance
  • U.S. Citizenship is required.

Required Skills:

  • Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications.
  • 6 months of customer help desk experience
  • Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer). Ability to type 35 WPM

Desired:

  • Experience in the current customer environment
  • Associates Degree or bachelor's degree in information technology, or related discipline.
  • Experience with ServiceNow.
  • Experience with KCS methodology.
  • Any additional requirements determined by the Service Manager.
  • Ability to type 50+ WPM

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law. #LI-VA1

Employment Type: FULL_TIME

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