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Entry Level Help Desk Support Jobs in Spring Hill, FL

Morgan & Morgan, P.A.

IT Service Desk Agent

Tampa, FL

$16 - $20.50/hr

Provide frontline technical support to end-users via phone calls, email, and chat * Respond to ... Minimum of 2 years of experience in a Service Desk\Helpdesk Role * Strong communication skills ...

Morgan & Morgan, P.A.

IT Service Desk Agent

Tampa, FL · On-site

$16 - $20.50/hr

From attorneys in all 50 states, to client support staff, creative marketing to operations teams ... Job Title: IT Service Desk Agent Location: Tampa, FL Job Type: Full-time Summary We are seeking a ...

NinjaOne

Service Desk Technician

Tampa, FL · On-site

... t experience, including internships, help desk roles, or relevant academic/lab work. * Eagerness to learn IT tools, processes, and best practices in a fast-paced environment. * Passion for helping ...

ProTek IT Solutions

Be Seen First

Mid-Level IT Support Technician

Clearwater, FL · On-site

$60K - $80K/yr

IT Managed Service Provider seeking skilled Help Desk/Mid-Level IT Support Technician. Our clients are small--to medium-sized businesses throughout the US. Some on-site client visits are occasionally ...

ChenMed

Front Desk Supervisor

Tampa, FL

$28.83/hr

Trains, guides and supports Care Facilitators to ensure organizational front desk standards are met ... Front Desk Ambassador : * Helping patients in and out of their vehicles * Opening the door

Primrose School

Entry-level Support Teacher

Lutz, FL · On-site

$15 - $18/hr

Employee discounts Role : Entry-level Support Teacher at Primrose School of Lutz - 5001 West Lutz ... You'll build trusted relationships with families as you provide nurturing care and help children ...

Planet Fitness

Front Desk Associate

Zephyrhills, FL · On-site

$11.75 - $15/hr

Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... support in their fitness journeys while upholding club policies. * Resolve member concerns and ...

Planet Fitness

Front Desk Associate

Bayonet Point, FL

$11 - $14/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... support in their fitness journeys while upholding club policies. * Resolve member concerns and ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Spring Hill, FL

Entry Level Help Desk Support information

See Spring Hill, FL salary details

$8

$17

$28

How much do entry level help desk support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level help desk support in Spring Hill, FL is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.57 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Spring Hill, FL?

For Entry Level Help Desk Support jobs in Spring Hill, FL, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Spring Hill, FL look for?

The top searched job categories for Entry Level Help Desk Support jobs in Spring Hill, FL are:

What cities near Spring Hill, FL are hiring for Entry Level Help Desk Support jobs?

Cities near Spring Hill, FL with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Spring Hill, FL as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $36,783 per year, or $17.7 per hour.

IT Service Desk Agent

Morgan & Morgan, P.A.

Tampa, FL

$16 - $20.50/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 15 days ago

Morgan & Morgan rating

6.7

Company rating: 6.7 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

31st of 35 rated law firms

Job description

Job Title: IT Service Desk Agent

Location: Tampa, FL

Job Type: Full-time

Summary

We are seeking a highly motivated and skilled IT Service Desk Agent to join a rapidly growing team located in our Tampa office. The successful candidate will be responsible for providing technical support to end-users via phone calls, email, and chat. The IT Service Desk Agent will respond to inquiries, troubleshoot problems, and provide resolution or escalation as required.

Responsibilities

  • Provide frontline technical support to end-users via phone calls, email, and chat
  • Respond to inquiries in a timely and professional manner
  • Troubleshoot and resolve technical problems, escalating as required
  • Record and document all requests or incidents in our Freshservice Platform
  • Maintain a high level of Customer Satisfaction
  • Maintain a high First Call Resolution rate
  • Work collaboratively with other members of the IT Service Desk team
  • Perform other duties as assigned

Qualifications

  • Minimum of 2 years of experience in a Service Desk\Helpdesk Role
  • Strong communication skills, both written and verbal
  • Excellent problem-solving skills
  • Ability to multi-task and prioritize in a fast-paced environment
  • Knowledge and understanding of Active Directory functionality
  • Proficient in Microsoft Office 365 applications
  • Experience documenting properly all aspects of troubleshooting and resolving of issues
  • Familiarity with basic networking concepts
  • Willingness to work flexible hours, including weekends and holidays

Preferred Qualifications

  • Experience with VMWare Horizon Virtual Desktops
  • Experience with Salesforce
  • ITIL Foundation certification
  • Experience with remote support tools

Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.  For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

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