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Entry Level Help Desk Support Jobs in Gainesville, FL

University of Florida

Computer Operator I

Gainesville, FL · On-site

$23.94/hr

UF Information Technology (UFIT) is currently seeking an entry-level Computer Operator I to join ... Supports with after-hours Help Desk Support and customer calls. This position provides 24 hours/day ...

TEKsystems

Desktop Support Technician

Gainesville, FL · On-site

$20 - $25/hr

They will be handling escalated tickets from the help desk as it relates it various IT issues end ... support, remote support etc. They will be also have various locations within the area (60 mile ...

TEKsystems

Desktop Support Technician

Gainesville, FL · On-site

$20 - $25/hr

They will be handling escalated tickets from the help desk as it relates it various IT issues end ... support, remote support etc. They will be also have various locations within the area (60 mile ...

McKibbon Hospitality

Hotel Front Desk Agent

Gainesville, FL · On-site

$12.25 - $15.50/hr

Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. * Embrace ... Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting ...

Hilton Garden Inn

Hotel Front Desk Agent

Gainesville, FL · On-site

$12.25 - $15.50/hr

Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. * Embrace ... Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting ...

U.S. Navy

IT Support Specialist

Hawthorne, FL · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Micanopy, FL · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Ocala, FL · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Starke, FL · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Fort White, FL · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Waldo, FL · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Bronson, FL · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Bronson, FL · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Archer, FL · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Alachua, FL · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Reddick, FL · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Gainesville, FL

Entry Level Help Desk Support information

See Gainesville, FL salary details

$9

$18

$30

How much do entry level help desk support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level help desk support in Gainesville, FL is $18.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $20.91 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Gainesville, FL?

For Entry Level Help Desk Support jobs in Gainesville, FL, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Gainesville, FL look for?

The top searched job categories for Entry Level Help Desk Support jobs in Gainesville, FL are:

What cities near Gainesville, FL are hiring for Entry Level Help Desk Support jobs?

Cities near Gainesville, FL with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Gainesville, FL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $39,281 per year, or $18.9 per hour.

Help Desk Technician (Level 2)

Medlink Management Services, Inc.

Lake Butler, FL • On-site

$18.25 - $24.75/hr

Full-time

Posted 22 days ago

Job description

Description:

Description

Lake Butler Hospital is a critical access hospital providing 24-hour emergency services, inpatient hospitalization, inpatient short-term rehab, outpatient rehabilitation services, laboratory, and radiology services to Union County and the surrounding counties. We are devoted to providing all members of our community with premier-quality health care in a compassionate and inviting environment.


We are seeking an experienced Help Desk Support Technician (Level 2) to provide advanced technical support and resolve escalated issues for internal users. This position is responsible for diagnosing and resolving complex hardware, software, and network-related problems that require advanced technical knowledge and troubleshooting skills. The role will also collaborate with network administrators and other IT professionals to support and maintain IT infrastructure, while providing guidance and mentorship to Level 1 support staff. The ideal candidate will demonstrate strong technical expertise, critical-thinking and problem-solving skills, and a commitment to delivering efficient, high-quality technical support.


Please note: This is not a remote or hybrid position.


Essential Duties & Responsibilities

  • Escalation Support: Resolve complex tickets escalated by Level 1 technicians.
  • Advanced Troubleshooting: Diagnose deep operating system, registry, and hardware failures.
  • Network & Infrastructure: Troubleshoot local network connectivity, VPNs, and server access.
  • System Administration: Manage user permissions, groups, and policies in Active Directory.
  • Deployment: Configure, image, and deploy new employee workstations and hardware.
  • Mentorship: Provide guidance and technical training to Level 1 support team members.
  • Root Cause Analysis: Identify recurring technical trends to prevent systemic IT issues. [
Requirements:

Qualifications & Skills

  • Education: Associate or Bachelor's degree in IT, or equivalent professional experience.
  • Certifications: CompTIA Network+, Security+, Microsoft Certified, or Cisco CCNA preferred.
  • Experience: 2–5 years of dedicated IT help desk or desktop support experience.
  • Technical Depth: Advanced knowledge of Windows/macOS deployment and enterprise networking.
  • Admin Tools: Proficiency with Active Directory, Group Policy, and MDM solutions.
  • Soft Skills: Strong analytical problem-solving, time management, and communication skills. 

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