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Entry Level Help Desk Support Jobs in Silver Spring, MD

IntePros Federal

Help Desk Specialist

Washington, DC

$60K - $70K/yr

As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... You will have the chance to support our government clients with cutting-edge technology solutions ...

New

Quevera LLC

Help Desk Specialist

Annapolis Junction, MD · On-site

$53K - $83K/yr

As a Help Desk Specialist, you'll play a critical role in maintaining and supporting collaboration services used across a secure government environment. Working as part of a small, highly ...

ITC Federal, Inc

Help Desk Supervisor

Fairfax, VA · On-site

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated Litigation Support POSITION TYPE: Full-Time, Contingent Upon Award LOCATION: Remote CLEARANCE: Public Trust ...

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All JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Silver Spring, MD

Entry Level Help Desk Support information

See Silver Spring, MD salary details

$10

$21

$34

How much do entry level help desk support jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for entry level help desk support in Silver Spring, MD is $21.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $23.85 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What jobs pay $2000 a day?

Most entry-level help desk support roles do not pay $2000 a day; such high daily earnings are typically associated with specialized or senior positions in fields like consulting, software development, or executive roles. High-paying jobs often require extensive experience, certifications, or advanced skills, and earnings can vary based on industry, location, and workload.

Can I get a helpdesk job with no experience?

Entry level help desk support positions often do not require prior experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with strong communication skills and a willingness to learn.

Is helpdesk a good entry-level job?

Help desk support is a common entry-level IT role that involves troubleshooting technical issues, assisting users, and maintaining hardware and software. It provides foundational experience in customer service, technical skills, and familiarity with tools like ticketing systems, making it a good starting point for a career in IT.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace help desk support roles like Entry Level Help Desk Support. Human technicians are still essential for complex issues, customer interaction, and problem-solving that require critical thinking and empathy. Help desk jobs often involve learning new tools and certifications to adapt to evolving technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Silver Spring, MD? For Entry Level Help Desk Support jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Silver Spring, MD look for? The top searched job categories for Entry Level Help Desk Support jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Entry Level Help Desk Support jobs? Cities near Silver Spring, MD with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Silver Spring, MD as of June 2026, with employment types broken down into 66% Full Time, 29% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,821 per year, or $21.5 per hour.
Help Desk Specialist Level 0

Help Desk Specialist Level 0

vetegrity

Annapolis Junction, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Job Description

The job duties of the Help Desk Specialist are as follows: -


- Rotating Shift work position: 7 days a week, 365 days a year. Generally, 4 days on, 3 days off, with 10 hour work days.

- Small team, providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users.

- Provide health and status monitoring and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue.

- Document and communicate outage information to co-workers and customers.

- Provide tier 1 response to customer service requests received via phone, email, chat, and tickets.

- Document all communications in a ServiceNow ticket system, escalate tickets as needed.

- Troubleshoot customer accounts and users’ ability to log on to the collaboration environment.

- Provide basic instructions on how to use services to both external and internal customers.

, Required Skills

- Zero (0) years of demonstrated Help Desk experience required with a Bachelor's degree. Minimum one (1) year of Help Desk experience with an Associate degree. Minimum two (2) years of Help Desk experience with a High School diploma. Any degree from an accredited college or university is acceptable.

- A minimum certification of IAT Level I. A+, CCNA-Security, NET+, SSCP, Security

, Desired Skills

NA

, Additional Details

This Position requires a TS/SCI with a Full Scope Polygraph.


Company Overview:
Vetegrity is an employee-focused small business, founded in 2008. We are passionate about supporting the missions of the Intelligence Community and the Department of Defense. As a Service-Disabled, Veteran-Owned Small Business, we pride ourselves on our commitment to excellence and integrity in everything we do.

We offer competitive compensation and benefits to include:

- Medical/Dental/Vision

- 20 Days of Paid Time Off (PTO) + Federal Holidays

- 401k with Employer Match

- Profit Sharing

- Tuition Reimbursement

- Flex Spending Account

- Life Insurance, Long Short-Term Disability

- Pet Adoption Reimbursement

- Annual Physical Fitness/Wellness Allowance

- Supplemental Insurance

- Employee Referral Program

- Performance Incentives

- On-The-Spot Rewards

Other company-sponsored perks include after-hours events, logo apparel, holiday parties, and more!

Vetegrity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

, About Vetegrity

We’re always on the lookout for mission-driven individuals who want to work with purpose, grow with grit, and thrive as part of a team that values integrity above all else. Whether you’re a seasoned professional or just launching your career, Vetegrity offers opportunities to contribute to meaningful work and be part of a company that listens, supports, and invests in its people.
Browse our open roles below and find the one that fits your journey.

Vetegrity logo

About Vetegrity

Sourced by ZipRecruiter

Industry

Professional, scientific, and technical services

Company size

11 - 50 Employees

Headquarters location

Annapolis, MD, US

Year founded

2008

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