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Entry Level Help Desk Support Jobs in Silver Spring, MD

Quevera LLC

Help Desk Specialist

Annapolis Junction, MD · On-site

$53K - $83K/yr

As a Help Desk Specialist, you'll play a critical role in maintaining and supporting collaboration services used across a secure government environment. Working as part of a small, highly ...

TEKsystems

Help Desk | Lynx

Washington, DC

$40/hr

Description Help Desk Technicians use their problem-solving skills to be the first to respond to support requests from users of our software platform and to help enable them to work efficiently using ...

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Provide first-line escalation support for unresolved or complex technical issues. * Train and ...

ActioNet

Help Desk Manager Level I

Arlington, VA

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Provide first-line escalation support for unresolved or complex technical issues. * Train and ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Provide first-line escalation support for unresolved or complex technical issues. * Train and ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Provide first-line escalation support for unresolved or complex technical issues. * Train and ...

S2Technologies

Help Desk Specialist

Washington, DC

S2Technologies is seeking a Help Desk Specialist to provide handson IT support for AF/A10 users in a fastpaced, missionfocused environment. In this role, you will serve as the primary technical ...

VivSoft Technologies LLC

Help Desk Analyst

Herndon, VA · On-site +1

$21 - $28.75/hr

Job Summary We are seeking a motivated Help Desk Analyst to join our team to support a federal customer. This is an excellent opportunity for an early-career IT professional who enjoys solving ...

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

Description The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$69K - $95K/yr

Serve as the primary point of contact for end-user IT support, resolving daily help desk requests. • Manage, track, and document all help desk inquiries in accordance with AF/A10 reporting ...

Stanley Martin Homes

Help Desk Manager

Reston, VA · On-site

This role oversees help desk operations, service delivery, support staff performance, escalation management, and support process discipline while ensuring the team operates within enterprise ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$69K - $95K/yr

S2Technologies is seeking a Help Desk Specialist to provide hands‑on IT support for AF/A10 users in a fast‑paced, mission‑focused environment. In this role, you will serve as the primary ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Silver Spring, MD

Entry Level Help Desk Support information

See Silver Spring, MD salary details

$10

$21

$34

How much do entry level help desk support jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for entry level help desk support in Silver Spring, MD is $21.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $23.85 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Silver Spring, MD? For Entry Level Help Desk Support jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Silver Spring, MD look for? The top searched job categories for Entry Level Help Desk Support jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Entry Level Help Desk Support jobs? Cities near Silver Spring, MD with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Help Desk Technician (Part-Time)

Help Desk Technician (Part-Time)

AMERICAN SYSTEMS

Mclean, VA • On-site, Remote

$20/hr

Part-time

Medical, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Overview
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. The shift for this position Saturday - Sunday from 12:00 PM - 6:00 PM EST with a total of 12 hours per week.
Responsibilities
  • Answer incoming calls/emails from customers to provide basic help desk support and troubleshoot user problems.
  • Provide professional customer service and timely resolution or escalation of issues.
  • Perform user data corrections and respond to questions.
  • Assist users with moving their accounts between locations, updating contact information and setting up alerts on multiple devices.
  • Send more complicated user issues to appropriate hierarchy for troubleshooting.
  • Learn fundamental operations of commonly used software, hardware and other equipment.
  • Accurately log all service requests and document resolutions using call tracking software.
  • Educate end users on appropriate system use and share technology best practices.
  • Exercise patience and professionalism during stressful situations.

Qualifications
  • Must have an active DOD Secret clearance or higher.
  • 1+ years of help desk experience preferred.
  • Must be able to work independently and responsibly without direct supervision.
  • Outstanding oral and written communication skills and attention to detail.
  • Technical troubleshooting skills in researching and documenting resolutions.
  • Friendly presence and helpful attitude; good interpersonal skills.
  • Ability to provide technical support over the phone; good phone skills.
  • Accurately and consistently document all work; good writing skills.
  • Good problem-solving skills; ability to visualize a problem or situation and think abstractly.
  • Ability to handle constantly changing flow of traffic; be able to multitask effectively.
  • Working knowledge of standard operating systems, applications, and networking.

Pay Transparency Statement
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $20.00/Hr. - USD $20/Hr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
EEO Statement
EEO Race/Sex/Disability Status/Veteran Status

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