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Entry Level Help Desk Support Jobs in Silver Spring, MD

T-Rex Solutions

Help Desk

Fort George G Meade, MD · Hybrid

$70K - $90K/yr

Small team, providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users.

ONEGLOBE LLC

Help Desk Analyst - Tier II

Washington, DC

$23.25 - $31.75/hr

The FEMA Help Desk team supports multiple FEMA systems and will support both internal and external end-users. Users contact the service team via telephone, email or through Microsoft Teams, and ...

Intepros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... You will have the chance to support our government clients with cutting-edge technology solutions ...

New

OneGlobe LLC

Help Desk Analyst - Tier II

Washington, DC · On-site

$23.25 - $31.75/hr

The FEMA Help Desk team supports multiple FEMA systems and will support both internal and external end-users. Users contact the service team via telephone, email or through Microsoft Teams, and ...

Kaizen Approach, Inc

Help Desk Specialist

Linthicum, MD · On-site

$85K - $109K/yr

We are currently looking to hire a Help Desk Specialist to support our very mission-focused customer. In this role you will provide Tier 1 support to end users by utilizing various technical ...

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Entry Level Help Desk Support information

See Silver Spring, MD salary details

$10

$21

$34

How much do entry level help desk support jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for entry level help desk support in Silver Spring, MD is $21.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $23.85 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What jobs pay $2000 a day?

Most entry-level help desk support roles do not pay $2000 a day; such high daily earnings are typically associated with specialized or senior positions in fields like consulting, software development, or executive roles. High-paying jobs often require extensive experience, certifications, or advanced skills, and earnings can vary based on industry, location, and workload.

Can I get a helpdesk job with no experience?

Entry level help desk support positions often do not require prior experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with strong communication skills and a willingness to learn.

Is helpdesk a good entry-level job?

Help desk support is a common entry-level IT role that involves troubleshooting technical issues, assisting users, and maintaining hardware and software. It provides foundational experience in customer service, technical skills, and familiarity with tools like ticketing systems, making it a good starting point for a career in IT.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace help desk support roles like Entry Level Help Desk Support. Human technicians are still essential for complex issues, customer interaction, and problem-solving that require critical thinking and empathy. Help desk jobs often involve learning new tools and certifications to adapt to evolving technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Silver Spring, MD? For Entry Level Help Desk Support jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Silver Spring, MD look for? The top searched job categories for Entry Level Help Desk Support jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Entry Level Help Desk Support jobs? Cities near Silver Spring, MD with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Silver Spring, MD as of June 2026, with employment types broken down into 66% Full Time, 29% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,821 per year, or $21.5 per hour.
Service Desk Support Specialist

Service Desk Support Specialist

Key Concepts Knowledgebase LLC

Bethesda, MD

Full-time

Posted 27 days ago

Job description

Key Concepts Knowledgebase, LLC., is seeking a Service Desk Support Specialist to join our team working with a high-visibility customer for a project at a large NIH CIT support organization. The successful candidate will be friendly, have great customer service skills, and work with our IT managers, engineers, technicians, and the client to ensure the expectations of both parties are fulfilled in a timely, cost-effective manner.

The Service Desk Support Specialist responsibilities are as follows:

  • Serve as the initial point of contact between the user and our IT service delivery department.

  • Work within the ServiceNow ticketing system to create detailed work logs and technical documentation.

  • Performs generic problem solving and assistance on various software applications, hardware systems and new technologies on the program.

  • Provide support in the following way: chat, phone, email, and web support to users using communications, collaboration tools, and applications.

  • Evaluate incoming calls to determine the extent of support required and escalate user to Tier II or Tier III in the shortest possible time frame if required.

  • Provide instruction and/or training to users on existing or new systems, various applications and new technologies.

  • Assists with the review, evaluation and recommendation of solutions relating to hardware and software problems.

  • Work according to scripts, SOPs and guidelines to provide support.

Qualifications:

Knowledge, Skills and Abilities:

  • Must be detail-oriented, organized, customer service-oriented and can work under tight deadlines.

  • Should have extensive experience providing Tier 1 support in the IT environment as a Help Desk Support Technician (Tier I or Tier II) with a large IT Service Support organization for 5+ years.

  • Have very good analytical troubleshooting skills in IT help desk support environment on popular applications, hardware, and new technologies.

  • Have working or similar knowledge of the following application and tools: (Microsoft Office 365 and its associated apps, Adobe, AD, Citrix, ServiceNow/Remedy, VDI systems, VPNs, SPOK, BeyondTrust Secure Remote Access, JAMF Apple management and Symantec Management Console.)

Key Concepts Knowledgebase logo

About Key Concepts Knowledgebase

Sourced by ZipRecruiter

Key Concepts Knowledgebase, LLC is a Small DBE Business, and solutions-driven enterprise based in the DC area. The company is founded on the provision of quality services, creative business and IT solutions, and responsible business processes. Mission Statement: With a focus on transferring knowledge on key concepts in the process, we seek to provide our customers with the best of breed services and solutions, to solve their business problems and be part of initiatives that drive sustainable, green IT solutions.

Industry

Network security

Company size

1 - 10 Employees

Headquarters location

Fairfax, VA, US

Social media

Facebook

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