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Entry Level Help Desk Support Jobs in O Fallon, IL

Amyx, Inc.

Software Engineering Lead

O Fallon, IL · On-site

... help desk tickets; support ad hoc reporting; research HW/SW solutions; support testing of upgrades; coordinate with orgs to address engineering issues; support interoperability certification ...

St. Louis Metropolitan Police Department

Be Seen First

Technical Support Specialist

Saint Louis, MO · On-site

$59K - $93K/yr

Responds to performance and support needs from IT Help Desk or users/ agencies FUNCTIONS OF THE JOB Essential Functions ● Assign user rights, creates, and maintains user profiles in Window-based ...

Genesis Health Clubs

Front Desk

Saint Louis, MO · On-site

$13.50 - $17.50/hr

Make Me Feel Important . We serve, support, and inspire our members through meaningful ... We Lead by Example , showing up each day with compassion, drive, and a commitment to help others ...

U.S. Navy

IT Support Specialist

Bridgeton, MO

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

New Baden, IL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in O'Fallon, IL

Entry Level Help Desk Support information

See O Fallon, IL salary details

$9

$19

$30

How much do entry level help desk support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for entry level help desk support in O'Fallon, IL is $19.44, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.54 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
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What job categories do people searching Entry Level Help Desk Support jobs in O'Fallon, IL look for? The top searched job categories for Entry Level Help Desk Support jobs in O'Fallon, IL are:
What cities near O'Fallon, IL are hiring for Entry Level Help Desk Support jobs? Cities near O'Fallon, IL with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in O'Fallon, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,443 per year, or $19.4 per hour.

Hybrid Field Tech/HelpDesk Lvl 1

Mortenson Dental Partners

Saint Louis, MO • On-site

$19.50 - $26.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Mortenson Dental Partners rating

6.2

Company rating: 6.2 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Hybrid Field Tech/HelpDesk Lvl 1
Job ID: 719
Location: Various Gentle Dentist practices in the Saint Louis, MO area.
Job Type: Full-time
Weekly hours: 40
What You'll Love About Us:
  • A Positive, Team-Oriented Culture: We believe in supporting one another and celebrating successes, big or small.
  • Opportunities for Growth: We're committed to helping you advance your skills and reach your career goals.
  • Work-Life Balance: Flexible scheduling and an environment that respects your personal time.
  • Your voice matters: We encourage feedback and innovation at every level.

Benefits of being part of the Gentle Dentist Team
  • Benefits are available after 60 days of employment
  • Medical, dental, and vision insurance with company contribution
  • Life Insurance
  • Flexible spending (health and dependent care) account
  • Paid Time Off & 6 paid holidays off
  • Employee Stock Ownership Plan
  • 401K
  • Daily Pay
  • Professional development assistance
  • FREE continuing education opportunities
  • Employee assistance program

Responsibilities
  • Support and maintain the end-user IT environment. Strong knowledge of desktop operating systems and productivity software. In the field for practice-level support. Will need to travel occasionally when necessary.
  • Troubleshooting and analytical skills. Possess logical problem-solving skills.
  • Professionally responding to telephone calls, emails, and web-based service requests. Providing friendly, courteous, and quality support for clients. Self-starter who can follow a service ticket through its completion.
  • Maintains inventory of appropriate equipment. Documentation of updated processes and procedures.

Qualifications
  • High school diploma or equivalent
  • A+/Network
  • 2 years in a technically inclined support position

Desirables
  • Some college

Any offer of employment is contingent upon the Company's determination that the candidate has successfully passed a background check, including a drug screen.
We are an equal-opportunity employer and consider all qualified candidates equally.

What Mortenson Dental Partners employees say

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