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Entry Level Help Desk Support Jobs in O Fallon, IL

Tech Electronics

Service Coordinator

Saint Louis, MO · On-site

$19.25 - $24.25/hr

Two years working in the service industry of technology systems and/or two years' help desk support experience. Certifications: * Comptia A+ Certification is a plus! We're an equal opportunity ...

Tech Electronics

Service Coordinator

Saint Louis, MO · On-site

$18.25 - $23/hr

Two years working in the service industry of technology systems and/or two years' help desk support experience. Certifications: * Comptia A+ Certification is a plus! We're an equal opportunity ...

Tech Electronics

Service Coordinator

Saint Louis, MO

$18.25 - $23/hr

Two years working in the service industry of technology systems and/or two years' help desk support experience. Certifications: * Comptia A+ Certification is a plus! We're an equal opportunity ...

Tech Electronics

Service Coordinator

Saint Louis, MO · On-site

$18.25 - $23/hr

Two years working in the service industry of technology systems and/or two years' help desk support experience.Certifications:Comptia A+ Certification is a plus!We're an equal opportunity employer.

CannonDesign

Sr. Service Desk Analyst

Saint Louis, MO · On-site

$20 - $27.25/hr

ABOUT THE ROLE The successful candidate will help administer and manage the technology our ... Beyond end support, responsible for application support, configuration and maintenance of ...

CannonDesign

Sr. Service Desk Analyst

Saint Louis, MO · On-site

$20 - $27.25/hr

ABOUT THE ROLE The successful candidate will help administer and manage the technology our ... Beyond end support, responsible for application support, configuration and maintenance of ...

Netskope

IT Support Analyst

Saint Louis, MO · On-site

... help eliminate the need for those tickets tomorrow. Responsibilities Include: AI-Powered Support ... You've spent time in a Service Desk support role- we want to see that you've solved real technology ...

Wisper Internet

System Support Assistant

Mascoutah, IL · On-site

$48K - $52K/yr

Required qualifications: - Associate degree in IT/CS or equivalent certifications - 2+ years help desk/desktop/network support; 2+ years Microsoft 365 - Windows OS and server administration ...

Wisper ISP Inc

System Support Assistant

Mascoutah, IL · On-site

$48K - $52K/yr

Required qualifications: - Associate degree in IT/CS or equivalent certifications - 2+ years help desk/desktop/network support; 2+ years Microsoft 365 - Windows OS and server administration ...

Robert Half

Administrative Assistant

Creve Coeur, MO · On-site

$23.75 - $27.50/hr

Manage front-desk and office support activities to help maintain smooth day-to-day operations. * Respond to incoming calls in a courteous and efficient manner, directing inquiries to the appropriate ...

RubinBrown

Fall 2026 Technology Support Intern

Saint Louis, MO · On-site

$14 - $18.75/hr

Overview The Technology Support Intern will serve as a member of the Technology Services Help Desk team providing timely, courteous, and expert administrative support to all Firm users. This will be ...

ThrottleNet

Be Seen First

Support Engineer II

Saint Louis, MO · On-site

$55K - $70K/yr

Identify recurring issues and contribute to long-term solutions and process improvements What We're Looking For * 2+ years of experience in IT support, help desk, or a related technical role * Strong ...

RubinBrown

Fall 2026 Technology Support Intern

Saint Louis, MO · On-site

$14 - $18.75/hr

Overview The Technology Support Intern will serve as a member of the Technology Services Help Desk team providing timely, courteous, and expert administrative support to all Firm users. This will be ...

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Showing results 21-40

All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in O'Fallon, IL

Entry Level Help Desk Support information

See O Fallon, IL salary details

$9

$19

$30

How much do entry level help desk support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for entry level help desk support in O'Fallon, IL is $19.44, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.54 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in O'Fallon, IL? For Entry Level Help Desk Support jobs in O'Fallon, IL, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in O'Fallon, IL look for? The top searched job categories for Entry Level Help Desk Support jobs in O'Fallon, IL are:
What cities near O'Fallon, IL are hiring for Entry Level Help Desk Support jobs? Cities near O'Fallon, IL with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in O'Fallon, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,443 per year, or $19.4 per hour.

Service Coordinator

Tech Electronics

Saint Louis, MO • On-site

$19.25 - $24.25/hr

Other

Medical, Dental, Vision, PTO

Posted 6 days ago

Job description

Who is Tech Electronics?
We provide systems and services that help our customers work smarter, feel safer, and collaborate more effectively. Tech Electronics is a technology services organization headquartered in St. Louis, Missouri with seven offices across the Midwest.
At Tech Electronics, we specialize in low voltage life safety and communication systems in the education, healthcare, construction, government, commercial-industrial, SMB, and worship industries. From fire alarm installation and testing to security cameras and video surveillance, our tailor-made solutions deliver connection and protection.
Why Tech Electronics?
At Tech Electronics, we pride ourselves on bringing a unique family atmosphere to an ever-evolving technology marketplace. We recognize that our people made us special when we opened our doors nearly 60 years ago, and they continue to do so today.
We prioritize giving motivated individuals opportunities to find their gifts, develop their talents, and live their lives to the fullest. If you're looking for a job that's more than just a job, our Tech family is waiting for you!
What's in it for you?
  • Health, Vision & Dental Insurance on DAY ONE
  • Company cell phone
  • Paid Time Off & Accrued Personal Time
  • Tuition Reimbursement
  • Long term & Short-term disability
  • Generous Holiday Schedule
  • Relaxed Family Culture
  • Teladoc, SurgeryPlus, & other medical benefits
POSITION OVERVIEW
The Customer Service Coordinator position processes service requests received by telephone, website, and e-mail from customers. This position is responsible for providing a superior level of customer service and technical support by taking ownership of issues from initial work order creation to final resolution. This position provides initial troubleshooting and resolution support when possible.
FUNCTIONS OF THE JOB
  • Receives and processes all customer requests for service on their communication system via telephone, website, or e-mail.
  • Ensures all information is obtained from the customer so service personnel can properly resolve the issue within the first service call ensuring that we meet the customer's expectations regarding response and resolution time frames.
  • Provides initial technical assistance to customers by addressing service issues across Tech Electronics' systems for all Tech offices as assigned or requested.
  • Takes ownership of customer interactions, utilizing Service Desk procedures for follow-through, tracking and logging of all calls. Resolves customer inquiries in a timely manner and to 100% customer satisfaction.
  • Serves as first point of escalation for customers; escalates technical issues to manufacturer or Senior Help Desk Specialist as needed.
  • Communicates chronic system application problems and issues, as identified by customers to Customer Experience Manager for escalation and resolution.
  • Works on special projects to improve service levels and support Service Desk initiatives as assigned or requested by management.
  • Determines whether calls will require additional manpower, remote support, and orders parts as necessary.
  • Obtains industry and/or manufacturer certifications as required by their manager; proactively reviews and assists their manager in the development of their own education and certification plan.
  • Maintains a favorable working relationship with all employees and managers to promote a cooperative and harmonious working environment in order to facilitate positive employee morale, productivity and continued improvement.
POSITION QUALIFICATION REQUIREMENTS
The following are the minimum qualifications an individual needs in order to successfully perform the duties and responsibilities of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education:
  • Associates Degree in electronics, computer science, information sciences and/or equivalent work experience.
Experience:
  • Two years working in the service industry of technology systems and/or two years' help desk support experience.
Certifications:
  • Comptia A+ Certification is a plus!

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We are a drug free workplace. Employment is contingent on passing a drug test.
Must be able to pass a drug and background screen.

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