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Entry Level Help Desk Support Jobs in Oregon (NOW HIRING)

Cayuse Holdings, LLC

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

Cayuse Holdings, LLC

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

Cayuse Holdings, LLC

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

STI

Help Desk Analyst

Salem, OR · On-site

$20.50 - $28.25/hr

Help Desk Analyst I Location ... Salem , Oregon 97301 Duration: Long Term * Provides level 1 and occasional level 2 user support for ...

LifeStance Health

Help Desk Specialist

Eugene, OR · On-site

$25 - $28/hr

ROLE OVERVIEW The IT Support, Help Desk role provides front-line technical support for clinical applications, as well as hardware and software used by clinicians, patients, and administrative team ...

iWorks Corporation

OR · On-site

$35K - $40K/yr

Experience providing customer support or technical support in a help desk or service desk environment * Ability to troubleshoot basic technical issues and follow established procedures * Experience ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Oregon

Entry Level Help Desk Support information

See Oregon salary details

$10

$22

$35

How much do entry level help desk support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for entry level help desk support in Oregon is $22.04, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $24.38 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Oregon? For Entry Level Help Desk Support jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Oregon look for? The top searched job categories for Entry Level Help Desk Support jobs in Oregon are:
What cities in Oregon are hiring for Entry Level Help Desk Support jobs? Cities in Oregon with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Oregon as of July 2026, with employment types broken down into 81% Full Time, 16% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,840 per year, or $22 per hour.
Help Desk Agent

Help Desk Agent

Cayuse Holdings, LLC

Pendleton, OR • On-site

$20 - $29/hr

Other

Medical, Retirement, PTO

Re-posted 25 days ago

Job description

Overview
Employment in this role is conditional upon successful execution of the contract by the client.
Preferred location is Pendleton, OR, but open to remote work.
The Work
The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and requests.
This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.
Responsibilities
Key Responsibilities
  • Respond promptly to user inquiries and support requests received via phone, email, chat, or ticketing system.
  • Diagnose, troubleshoot, and resolve technical issues related to hardware, software, operating systems, and basic network connectivity.
  • Accurately log all incidents, service requests, and resolutions in the designated help desk ticketing system.
  • Escalate complex or unresolved issues to higher-level support staff or specialized IT teams, ensuring timely follow-up and resolution.
  • Communicate clearly and professionally with users, providing status updates, instructions, and guidance as necessary.
  • Assist in user account management tasks including password resets, access provisioning, and permissions modifications in accordance with established procedures.
  • Maintain and contribute to help desk documentation, knowledge base articles, and frequently asked questions (FAQs) for recurring support topics.
  • Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant regulatory or compliance policies.
  • Participate in ongoing training and professional development to remain up-to-date on technology trends, tools, and best practices.
  • Identify and report recurring issues or trends to management for process improvement and enhanced end-user support.
  • Provide exemplary customer service to ensure user satisfaction and promote positive relationships between IT and end-users.
  • Other duties as assigned.

Qualifications
Qualifications - Here's What You Need
  • Bachelor's degree in related field. The client will accept minimum 4 years professional experience related to the labor category in lieu of degree.
  • 1 year of professional experience in engineering or IT.
  • Secret Clerance is required.
  • U.S. Citizenship is required to perform the duties associated with this position due to the sensitive nature of the work.
  • Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:
  • Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
  • Exceptional verbal and written communication skills.
  • Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
  • Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
  • Must be self-motivated and able to work well independently as well as on a multi-functional team.
  • Ability to handle sensitive and confidential information appropriately
  • Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Our Commitment to you / overview of benefits
  • SCA Health & Welfare fringe benefits.
  • EAP..
  • 401(k) Retirement Savings Plan with matching after one year.
  • Paid Time Off.

Reports to: Program Manager
Working Conditions
  • Professional office environment with the ability to work on-site.
  • Must be physically and mentally able to perform duties extended periods of time.
  • Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
  • Must be able to establish a productive and professional workspace.
  • Must be able to sit for long periods of time looking at computer screen.
  • May be asked to work a flexible schedule which may include holidays.
  • May be asked to travel for business or professional development purposes.
  • May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.
Pay Range
USD $20.00 - USD $29.00 /Hr.

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