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Entry Level Help Desk Support Jobs in Georgia (NOW HIRING)

E Logic

User Support & Training Specialist

Atlanta, GA · On-site

$60K/yr

E-logic is hiring a User Support & Training Specialist to deliver comprehensive tier-1 and tier-2 technical help desk support, build user enablement programs, and author technical documentation for ...

Rigil Corporation

Help Desk Technician

Kings Bay, GA · On-site

$20 - $27/hr

Secret The Help Desk Technician will provide support services in IT security and business technologies. Responsibilities: As a Help Desk Technician you will: * Provide immediate, real-time assistance ...

Aita Consulting Services, Inc

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* Skill Matrix Requried Provides technical assistance to both ... Internal customer support involves troubleshooting hardware, software, and connectivity issues. The ...

Inteliblue

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Help Desk Analyst Location: Conyers, GA Duration: Long Term Interivew Type: WebEx Required Skills ... Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate ...

Qcells

IT Support Technician

Dalton, GA

$17.50 - $24/hr

This includes, but is not limited to, providing Help Desk support, setup, installation and upgrade of equipment and software. The person must attend all troubleshooting of hardware, software and ...

New

Qcells

IT Support Technician

Dalton, GA · On-site

$19 - $26.25/hr

This includes, but is not limited to, providing Help Desk support, setup, installation and upgrade of equipment and software. The person must attend all troubleshooting of hardware, software and ...

Citi Trends

Help Desk Associate

Savannah, GA · On-site

$17.25 - $23.25/hr

CITITRENDS is seeking a Help Desk Associate who will be responsible for supporting and maintaining computer systems and software deployed to support the Stores and all of their processes. This ...

nLeague

Bilingual Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Job ID: (803954) Help Desk Analyst Level 1 Location: Conyers, GA Duration: 12+ Months Client: GA ... Internal customer support involves troubleshooting hardware, software, and connectivity issues. The ...

nLeague Services Inc

Bilingual-Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Level 1 Help Desk Analyst Location: 2206 East View Parkway Conyers, GA 30013 Duration: 06+ Months ... Internal customer support involves troubleshooting hardware, software, and connectivity issues. The ...

4pconsultinginc

Help Desk / Service Desk Analyst I

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk / Service Desk Analyst I Location: 241 Ralph McGill Blvd , Atlanta, GA 30308 Duration: 6 ... Key Responsibilities Technical Support & Troubleshooting * Provide phone-based technical support ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Level 1 Tech Support for ALL tickets that come into the Help Desk system * Contact the ticket owner within designated amount of time to communicate status * Assess urgency of each ticket to determine ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Georgia

Entry Level Help Desk Support information

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Georgia?

For Entry Level Help Desk Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Georgia look for?

The top searched job categories for Entry Level Help Desk Support jobs in Georgia are:

What cities in Georgia are hiring for Entry Level Help Desk Support jobs?

Cities in Georgia with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

User Support & Training Specialist

Atlanta, GA • On-site

E Logic
See more jobs at E Logicexternal

$60K/yr

Full-time

Re-posted 6 days ago

Job description

E-logic is hiring a User Support & Training Specialist to deliver comprehensive tier-1 and tier-2 technical help desk support, build user enablement programs, and author technical documentation for Secure HIV-TRACE program from Centers for Disease Control and Prevention (CDC).. You will act as the primary point of contact for end-user inquiries, troubleshooting software issues, and creating accessible instructional materials, including user manuals, admin guides, and video tutorials.


Key Responsibilities


  • Provide tier-1 and tier-2 technical help desk support to public health users, troubleshooting application issues promptly.
  • Author comprehensive user manuals, administrator guides, FAQs, and technical documentation.
  • Develop and conduct virtual training sessions, webinars, and onboarding materials for system users.
  • Ensure all user documentation, web content, and training materials strictly adhere to Section 508 accessibility compliance.


Qualifications

  • Proven experience providing user support and help desk assistance for enterprise software applications.
  • Strong technical writing skills with experience creating user manuals and instructional guides.
  • Mandatory expertise and familiarity with Section 508 compliance and web accessibility
  • standards.
  • Excellent interpersonal communication skills and presentation abilities.



Important Notice:

This role is part of a proposal for Centers for Disease Control and Prevention (CDC). Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.