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Entry Level Help Desk Support Jobs in Dacula, GA

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview At NuAxis Innovations, Technology is our Passion. People are our Purpose. We are seeking a motivated Help ...

Caresoft Inc.

Help Desk Support Specialist

Atlanta, GA · On-site

$21 - $25/hr

Help Desk Support Specialist Location: Atlanta, GA. 30334(Onsite) Durartion: Long Term Skills: .Minimum years of IT technical support · Strong knowledge and experience installing,configuring ...

Pearlman Group

Help Desk Support Specialist

Suwanee, GA · On-site

$22 - $25/hr

The Helpdesk Support Specialist reporting to the IT Operations Manager will leverage development best practices to design, develop, and support new internal solutions, maintain and improve existing ...

Pearlman Group

Help Desk Support Specialist

Suwanee, GA · On-site

$22 - $25/hr

The Helpdesk Support Specialist reporting to the IT Operations Manager will leverage development best practices to design, develop, and support new internal solutions, maintain and improve existing ...

Elite WorkForce Inc

Help Desk Analyst 2 at GA

Atlanta, GA · On-site

$19.75 - $27/hr

State of Georgia Duration: 12+ Months We are seeking a Help Desk Analyst 2 to support the onboarding and offboarding processes for employees and contractors. This administrative role involves ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

Argyle Infotech

Helpdesk Support Clerk

Atlanta, GA · On-site

$17.75 - $21.75/hr

This individual will provide customer service and technical help desk support to system users for the online licensing system. The candidate will assist users with basic questions and troubleshoot ...

Argyle Infotech

Helpdesk Support Clerk

Atlanta, GA · On-site

$17.75 - $21.75/hr

This individual will provide customer service and technical help desk support to system users for the online licensing system. The candidate will assist users with basic questions and troubleshoot ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description : The Department of Human ... This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support ...

Printpack

Help Desk Representative

Atlanta, GA · On-site

$16.75 - $21.75/hr

The IT Technical Support team ensures IT operational excellence, enabling smooth business operations and customer order delivery across all Printpack locations in the US and Mexico. This Help Desk ...

Printpack

Help Desk Representative

Atlanta, GA

$16.75 - $21.75/hr

The IT Technical Support team ensures IT operational excellence, enabling smooth business operations and customer order delivery across all Printpack locations in the US and Mexico. This Help Desk ...

Printpack

Help Desk Representative

Atlanta, GA · On-site

$16.75 - $21.75/hr

The IT Technical Support team ensures IT operational excellence, enabling smooth business operations and customer order delivery across all Printpack locations in the US and Mexico. This Help Desk ...

4P Consulting Inc

Help Desk Analyst 2

Atlanta, GA · On-site

$19.75 - $27/hr

This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support ... years of help desk support • One-year proven experience with Helpdesk ticketing systems ...

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Entry Level Help Desk Support information

See Dacula, GA salary details

$9

$19

$30

How much do entry level help desk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level help desk support in Dacula, GA is $19.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $21.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Dacula, GA? For Entry Level Help Desk Support jobs in Dacula, GA, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Dacula, GA look for? The top searched job categories for Entry Level Help Desk Support jobs in Dacula, GA are:
What cities near Dacula, GA are hiring for Entry Level Help Desk Support jobs? Cities near Dacula, GA with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Dacula, GA as of May 2026, with employment types broken down into 2% As Needed, 18% Full Time, 64% Part Time, 1% Temporary, and 15% Contract. Highlights an 70% Physical, 4% Hybrid, and 26% Remote job distribution, with an average salary of $39,893 per year, or $19.2 per hour.
Entry Level Help Desk Support Technician

Entry Level Help Desk Support Technician

TeamLogic IT

Alpharetta, GA • On-site

$35K - $50K/yr

Full-time

PTO

Posted 15 days ago

Job description

Benefits:
  • Free food & snacks
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Training & development

TeamLogic IT Marietta is seeking a motivated and customer-focused Entry-Level Help Desk Support Technician to join our Managed Services team. This position is ideal for an early-career IT professional who is eager to grow technical skills while supporting small and mid-sized business clients in a fast-paced MSP environment.
The Help Desk Support Technician serves as a first point of contact for client technical issues, delivering high-quality customer service while learning and applying TeamLogic IT standards, tools, and processes across Microsoft-based environments.
This role requires on-site availability and local residence in Marietta, Kennesaw, or Acworth, Georgia.
Essential Duties & Responsibilities
Service Desk & Client Support
  • Provide Tier 1 technical support to end users via phone, email, and remote support tools
  • Troubleshoot common workstation, application, printer, and connectivity issues
  • Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
  • Perform basic user account tasks such as password resets, MFA assistance, and new user setup

Endpoint & Systems Support
  • Install, configure, and support Windows and macOS workstations
  • Assist with device onboarding, imaging, and endpoint security deployment
  • Perform basic Active Directory and Azure AD (Entra ID) tasks following documented procedures
  • Escalate advanced or unresolved issues according to TeamLogic IT standards

Networking & Connectivity (Foundational)
  • Troubleshoot basic networking issues including Wi-Fi access, VPN connectivity, and IP conflicts
  • Assist senior technicians with networking tasks as assigned
  • Properly document and escalate complex network issues

Security & Compliance Awareness
  • Assist with endpoint patching, antivirus alerts, and security hygiene tasks
  • Follow TeamLogic IT security policies and client compliance requirements
  • Support vulnerability remediation activities under supervision

Documentation & Process
  • Accurately document all work performed in Autotask PSA
  • Maintain asset and configuration records
  • Contribute to internal documentation and knowledge base articles
  • Adhere to SLAs, change management, and operational procedures

Team Collaboration
  • Work closely with senior technicians and engineers
  • Participate in training, onboarding, and professional development
  • Support continuous service improvement initiatives

Required Qualifications
  • 0-2 years of professional, academic, or internship experience in information technology

Foundational knowledge of:
  • Windows operating systems
  • Microsoft 365 applications
  • Basic networking concepts (TCP/IP, DNS, DHCP)
  • Strong customer service skills and professional communication abilities
  • Ability to follow documented procedures and manage multiple priorities
  • Willingness to learn and grow in a structured MSP environment
  • Must maintain a clean driving record, with no moving violations or major infractions within the past three (3) years, and meet company vehicle and insurance eligibility requirements
  • Valid driver's license and reliable local transportation

Preferred Qualifications
  • Prior help desk or MSP experience
  • Exposure to Active Directory, Azure AD (Entra ID), or VPN tools
  • Entry-level certifications
  • Familiarity with ticketing systems such as Autotask, ConnectWise, or similar
  • Military or veteran experience is a plus

Career Growth
This role is an entry point into TeamLogic IT's technical career path, with advancement opportunities into:
  • Level 2 Service Desk Technician
  • Systems Administrator
  • Network or Security Engineering roles

Advancement is based on performance, technical growth, and certification achievement.
Flexible work from home options available.
Compensation: $35,000.00 - $50,000.00 per year
Our growth isn't measured in numbers, it's an investment in aligning with the best talent
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We're Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

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