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Entry Level Help Desk Support Jobs in Augusta, GA

Premier Networx, Inc.

On-Site Support Technician

Augusta, GA

$20.25 - $27.75/hr

Work closely with Help Desk and Project Teams to ensure smooth communication and issue resolution. * Provide end-user training and guidance during deployments and support visits. * Document all work ...

ChenMed

Front Desk Supervisor

Belvedere, SC · On-site

$28.83/hr

Trains, guides and supports Care Facilitators to ensure organizational front desk standards are met ... Front Desk Ambassador : * Helping patients in and out of their vehicles * Opening the door

Sheraton Augusta Hotel

Front Desk PM Supervisor

Augusta, GA

$13.25 - $17/hr

Supervise and support Front Desk and Guest Service Agents during the PM shift. * Ensure smooth ... Join the Sheraton Augusta Hotel team and help us deliver exceptional hospitality every day! Apply ...

Sheraton Augusta Hotel

Front Desk PM Supervisor

Augusta, GA · On-site

$13.25 - $17/hr

Supervise and support Front Desk and Guest Service Agents during the PM shift. * Ensure smooth ... Join the Sheraton Augusta Hotel team and help us deliver exceptional hospitality every day! Apply ...

Sheraton Augusta Hotel

Front Desk PM Supervisor

Augusta, GA

$13.25 - $17/hr

Supervise and support Front Desk and Guest Service Agents during the PM shift. * Ensure smooth ... Join the Sheraton Augusta Hotel team and help us deliver exceptional hospitality every day! Apply ...

Sheraton Augusta Hotel

Front Desk PM Supervisor

Augusta, GA · On-site

$16 - $20.75/hr

Supervise and support Front Desk and Guest Service Agents during the PM shift. * Ensure smooth ... Join the Sheraton Augusta Hotel team and help us deliver exceptional hospitality every day! Apply ...

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Express Employment Professionals- Augusta, GA

Be Seen First

Front Desk Representative

Augusta, GA · On-site

$16.50/hr

... support * Communicate effectively with staff, customers, and visitors * Help ensure smooth day-to ... front desk, customer service, or administrative experience * Pass background and drug screening

U.S. Navy

IT Support Specialist

Belvedere, SC

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Clearwater, SC

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Thomson, GA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Harlem, GA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

North Augusta, SC

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Aiken, SC

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Martinez, GA

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

Planet Fitness

Front Desk Associate

Augusta, GA

$12.25 - $15.75/hr

Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... support in their fitness journeys while upholding club policies. * Resolve member concerns and ...

Planet Fitness

Front Desk Associate

Augusta, GA · On-site

$11.50 - $14.75/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... support in their fitness journeys while upholding club policies. * Resolve member concerns and ...

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Entry Level Help Desk Support information

See Augusta, GA salary details

$9

$19

$31

How much do entry level help desk support jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for entry level help desk support in Augusta, GA is $19.59, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $21.68 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Augusta, GA?

For Entry Level Help Desk Support jobs in Augusta, GA, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Augusta, GA look for?

The top searched job categories for Entry Level Help Desk Support jobs in Augusta, GA are:

What cities near Augusta, GA are hiring for Entry Level Help Desk Support jobs?

Cities near Augusta, GA with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Augusta, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $40,755 per year, or $19.6 per hour.

Receptionist - State Farm Agent Team Member

Evans, GA • On-site

State Farm
Insurance Services • 10K+ employees

7.3

Company rating: 7.3 out of 10

Based on 1,559 frontline employees who took The Breakroom Quiz

232nd of 311 rated insurance

Good employer

Recommended by students

Recommended by parents

Learn more about State Farmexternal

$12.75 - $16.25/hr

Full-time

Posted 7 days ago

Job description

Job Title: Receptionist / Front Desk Customer Service Associate
Department: Front Desk / Customer Service
Reports To: Office Manager / Customer Service Supervisor
Job Summary
The Receptionist will be the first point of contact for customers and visitors. This role provides friendly, professional front desk support by assisting customers with general inquiries, routing requests to the appropriate team, and handling front desk administrative duties. The ideal candidate is approachable, organized, and skilled at delivering excellent customer service in a busy office environment.
Key Responsibilities
  • Greet customers and visitors in a professional and courteous manner
  • Answer incoming calls and respond to inquiries or route calls to the correct staff member
  • Assist customers with customer service needs, including basic questions and request handling
  • Maintain accurate records of customer interactions and front desk appointments (as needed)
  • Coordinate with internal teams to resolve customer questions and ensure follow-up when necessary
  • Receive, sign in, and direct visitors according to office procedures
  • Manage front desk operations, including maintaining a clean, organized reception area
  • Provide general administrative support such as document handling, form distribution, and basic data entry
  • Follow company policies and procedures related to customer service and front desk operations
  • Escalate urgent issues or concerns to the appropriate supervisor promptly

Required Qualifications
  • Prior experience in a front desk, reception, or customer service role preferred
  • Strong communication skills (friendly, clear, and professional)
  • Ability to multitask and remain organized in a fast-paced environment
  • Proficient with computers and common office tools (email, scheduling systems, basic data entry)
  • Reliable and punctual with a positive customer-focused attitude
  • Comfort working with different types of customers and addressing concerns respectfully

Preferred Qualifications
  • Experience in a customer service or office support role in a retail, medical, or service-based environment
  • Familiarity with call routing systems, ticketing systems, or CRM tools
  • Bilingual skills (if applicable to the organization)

Work Schedule / Environment
  • Part-Time position
  • Work is performed in a professional office setting
  • May require standing for extended periods and frequent customer interaction

Physical Requirements (if applicable)
  • Ability to sit/stand for extended periods
  • Ability to lift light office supplies (typically up to 25 lbs.)

Skills & Competencies
  • Customer service excellence
  • Professional demeanor and active listening
  • Attention to detail
  • Time management and problem-solving
  • Teamwork and ability to communicate across departments

We are a growing team and look forward to hearing from you.
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Evans, GA and help customers with their insurance and financial services needs, including:
  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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