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Entry Level Help Desk Support Jobs in Augusta, GA

ChenMed

Front Desk Supervisor

Belvedere, SC

$28.83/hr

Trains, guides and supports Care Facilitators to ensure organizational front desk standards are met ... Front Desk Ambassador : * Helping patients in and out of their vehicles * Opening the door

AppleOne

Administrative Assistant

Aiken, SC · On-site

$15/hr

This Front Desk Administrative Assistant role is ideal for someone who enjoys helping patients, staying organized, and supporting a busy clinical team in a fast-paced medical office environment. This ...

Planet Fitness

Front Desk Associate

Augusta, GA · On-site

$11.50 - $14.75/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... support in their fitness journeys while upholding club policies. * Resolve member concerns and ...

Planet Fitness

Front Desk Associate

Augusta, GA · On-site

$12.25 - $15.75/hr

Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... support in their fitness journeys while upholding club policies. * Resolve member concerns and ...

Planet Fitness

Front Desk Associate

Augusta, GA

$11.50 - $14.75/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... support in their fitness journeys while upholding club policies. * Resolve member concerns and ...

Planet Fitness

Front Desk Associate

North Augusta, SC · On-site

$11.25 - $14.50/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... support in their fitness journeys while upholding club policies. * Resolve member concerns and ...

Planet Fitness

Front Desk Associate

Augusta, GA

$11.50 - $14.75/hr

Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... support in their fitness journeys while upholding club policies. * Resolve member concerns and ...

Planet Fitness

Front Desk Associate

Augusta, GA

$12.25 - $15.75/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... support in their fitness journeys while upholding club policies. * Resolve member concerns and ...

Planet Fitness

Front Desk Associate

North Augusta, SC

$11.25 - $14.50/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... support in their fitness journeys while upholding club policies. * Resolve member concerns and ...

Planet Fitness

Front Desk Associate

North Augusta, SC

$11.25 - $14.50/hr

Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... support in their fitness journeys while upholding club policies. * Resolve member concerns and ...

Planet Fitness

Front Desk Associate

North Augusta, SC

$11.25 - $14.50/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... support in their fitness journeys while upholding club policies. * Resolve member concerns and ...

Planet Fitness

Front Desk Associate

Augusta, GA · On-site

$12.25 - $15.75/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... support in their fitness journeys while upholding club policies. * Resolve member concerns and ...

Planet Fitness

Front Desk Associate

Augusta, GA

$11.50 - $14.75/hr

Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... support in their fitness journeys while upholding club policies. * Resolve member concerns and ...

Planet Fitness

Front Desk Associate

North Augusta, SC

$11.25 - $14.50/hr

Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... support in their fitness journeys while upholding club policies. * Resolve member concerns and ...

Planet Fitness

Front Desk Associate

Augusta, GA

$11.50 - $14.75/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... support in their fitness journeys while upholding club policies. * Resolve member concerns and ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Augusta, GA

Entry Level Help Desk Support information

See Augusta, GA salary details

$9

$19

$31

How much do entry level help desk support jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for entry level help desk support in Augusta, GA is $19.59, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $21.68 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Augusta, GA? For Entry Level Help Desk Support jobs in Augusta, GA, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Augusta, GA look for? The top searched job categories for Entry Level Help Desk Support jobs in Augusta, GA are:
What cities near Augusta, GA are hiring for Entry Level Help Desk Support jobs? Cities near Augusta, GA with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Augusta, GA as of July 2026, with employment types broken down into 68% Full Time, 28% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,755 per year, or $19.6 per hour.

Help Desk Lead

Savannah River National Laboratory

Aiken, SC

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Help Desk Lead

Lead oversees daily Help Desk support operations, and ensures high-quality service, acting as a bridge between technicians, management, and users. They handle complex technical escalations, maintain SLAs (Service Level Agreements), and improve IT support processes while mentoring Help Desk technicians to meet performance goals

"We put science to work!" 


Savannah River National Laboratory (SRNL) is a multi-program laboratory applying state of the art science and practical, high-value, cost-effective solutions to complex technical problems to protect the nation. Located at the U.S. Department of Energy's (DOE) Savannah River Site (SRS) in Aiken SC, the laboratory develops and deploys innovative technologies to address some of the nation's environmental, energy, and national security challenges.


Battelle Savannah River Alliance (BSRA) is constantly assessing trends to provide the best possible benefits to our workforce. We also negotiate cost effective premiums that will meet the needs of our evolving workforce. 


Some of the *Benefits offered to employees include:

*Benefits vary based upon employment status

  • Highly competitive Medical, Dental, and Vision options including HSA options with company provided seed
  • Short- & Long-Term Disability (company paid)
  • Life Insurance Non-Contributary 1X salary (company paid)
  • AD&D Non-contributary 1x salary (company paid)
  • Savings & Investment plan:
    • Qualified Non-Elective Company Contribution of 5% each pay period with immediate vesting
    • Company match 50 cents/dollar up to 8% (5 yrs. vesting in company match)
  • Contributory Life Insurance up to 5x Salary with $1M Cap
  • Contributory AD&D (employee, spouse and children)
  • Paid Time Off
  • Employee Assistance Plan
  • SRNL offers a competitive relocation package to ease the transition process. Domestic and international relocation assistance is available for certain positions. 

For more information about our benefits, working here, and living here, visit the "About" tab at www.srnl.doe.gov.


BSRA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. BSRA is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. Please email us at SRNLRecruiting@srnl.doe.gov with any questions regarding the hiring process or to request an accommodation.

Minimum Qualifications:

  • Bachelor's degree in Computer Science, Computer Engineering, or equivalent experience.
  • 7-9 years of IT support experience, with at least 1-2 years in a supervisory role.
  • Complies with all policies and standards. 
  • Maintain appropriate level government security clearance.

Preferred Qualifications:

  • Understanding of Windows/Mac environments, networking, Active Directory, and SaaS applications.
  • Excellent communication, customer service, and conflict-resolution skills.
  • Experience with IT Service Management (ITSM) tools and ticketing systems (e.g., Jira, ServiceNow, Zendesk).
  • Preferred certifications: CompTIA A+, Microsoft Certified (MCP), or ITIL 
  • Leads daily service desk operations, including ticket prioritization, queuing, and resolution tracking to meet SLA targets.
  • Act as the primary point of contact for high-priority or complex technical issues that Level 1 and 2 support technicians cannot resolve.
  • Oversees Help Desk Technicians, provides training, contributes to performance evaluations, and fosters professional development.
  • Develop, document, and implement best practices, troubleshooting procedures, and knowledge base articles for IT support.
  • Monitor system uptime, analyze ticket trends, and generate reports on customer satisfaction and team performance.
  • Provide hands-on troubleshooting of hardware, software, network, and other technology issues.

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