ZipRecruiter

Log In

2

Entry Level Help Desk Support Jobs in California

Producers Dairy Foods Inc.

Help Desk Technician

Fresno, CA · On-site

$19.75 - $26.75/hr

Responsibilities : • The Help Desk Technician is the first point-of-contact for end-users seeking ... Maintain support ticket information. • Must be able to effectively escalate unresolved issues to ...

Exchange Bank

Help Desk Analyst

Santa Rosa, CA

$22 - $28.50/hr

Provide first line support to employees by responding to incoming incidents, requests and changes. ESSENTIAL FUNCTIONS: IT Help Desk Support: * * Document all ITSM tickets into ticketing system.

Exchange Bank

Help Desk Analyst

Santa Rosa, CA · On-site

$22 - $28.50/hr

Provide first line support to employees by responding to incoming incidents, requests and changes. ESSENTIAL FUNCTIONS: IT Help Desk Support: * * Document all ITSM tickets into ticketing system.

LGBT Community Center

Help Desk Technician I

San Diego, CA

$23 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide technical support to ensure accessibility and uninterrupted access to group sessions ... This position is suitable for those seeking an entry-level role in IT. COMPENSATION & BENEFITS:

Exchange Bank

Help Desk Analyst

Santa Rosa, CA · On-site

$22 - $28.50/hr

Provide first line support to employees by responding to incoming incidents, requests and changes. ESSENTIAL FUNCTIONS: IT Help Desk Support: * * Document all ITSM tickets into ticketing system.

GlobalXperts

Help Desk

San Diego, CA

$21.25 - $28.75/hr

Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ... Supporting over 600 users primarily in US, however there are some in South America, Germany, and UK ...

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ... Supporting over 600 users primarily in US, however there are some in South America, Germany, and UK ...

H Mart

IT Help Desk Specialist

Whittier, CA · On-site

H Mart is a company seeking an IT Help Desk Specialist to provide technical support to users. The role involves responding to inquiries, diagnosing issues, and collaborating with IT teams to resolve ...

NuAxis Innovations

Help Desk Specialist

Lodi, CA · On-site

The Help Desk Specialist will support enterprise users with productivity tools and collaboration platforms, ensuring smooth operation and user satisfaction. Responsibilities : • Provide desktop and ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in California

Entry Level Help Desk Support information

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What are the most commonly searched types of Help Desk Support jobs in California?

The most popular types of Help Desk Support jobs in California are:

What are popular job titles related to Entry Level Help Desk Support jobs in California?

For Entry Level Help Desk Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in California look for?

The top searched job categories for Entry Level Help Desk Support jobs in California are:

What cities in California are hiring for Entry Level Help Desk Support jobs?

Cities in California with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 2% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Help Desk Technician

Producers Dairy Foods Inc.

Fresno, CA • On-site

$19.75 - $26.75/hr

Full-time

Re-posted 22 days ago

Producers Dairy rating

8.7

Company rating: 8.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

26th of 438 rated food and drinks producers

Job description

Job Summary:
Producers Dairy Foods is a leading supplier and distributor of high-quality dairy products, and they are seeking a dedicated Help Desk Technician to support their internal users. The role involves providing technical assistance for IT assets, troubleshooting issues, and maintaining communication with end-users to ensure timely resolution of support requests.
Responsibilities:
• The Help Desk Technician is the first point-of-contact for end-users seeking technical assistance. Requests can be in person, via phone, or email. Requests can be for all company-issued IT assets, including, PC, laptop, mobile phone, handheld devices, network connectivity, and applications.
• Communication: Must be able to effectively communicate with non-technical end-users, to gather details about reported issues, ensuring accurate and timely resolution of support issue.
• Provide timely updates to internal customers on ticket status. Maintain support ticket information.
• Must be able to effectively escalate unresolved issues to the next level of support personnel. Escalation will include passing all relevant details about the issue to the escalation resource.
• Must have ability to troubleshoot, diagnose, and resolve technical hardware and/or software issues efficiently.
• Document issue, troubleshooting steps, and final resolution in the ticketing system.
• Maintain technical documentation on installation of software, configuration of hardware and troubleshooting steps.
• Continuous improvement: Help identify areas for improvement in our services. Identify and communicate recurring issues to system administrators and/or managers.
• Work with external vendors, as needed, to ensure sufficient internal transfer of knowledge.
• Overnight travel to other company locations, as required.
• Completion of assigned projects.
• Provide accurate and timely reports to management on support ticket and project status.
• Other duties as assigned.
Qualifications:
Required:
• High School Diploma or GED.
• Six months to two years' experience in help desk support is preferred.
• Must have excellent communication and training skills.
• Must be humble, approachable and honest.
• Demonstrate good judgement, problem solving and decision-making skills as well as being an organized record keeper.
• Must be self-starter who can work independently and deliver accurate, timely results.
• Demonstrated organization and accuracy skills; self-motivated, detail oriented and able to handle multiple projects/tasks with competing deadlines.
• Must demonstrate the ability to solve problems, accept constructive feedback and show flexibility should priorities and/or deadlines change.
• Excellent verbal and written skills and a high degree of emotional intelligence. Must be able to build productive relationships across all levels of an organization.
Company:
Producers Dairy is a supplier and distributor of high-quality, multiple award-winning dairy products. Founded in 1932, the company is headquartered in Fresno, USA, with a team of 501-1000 employees. The company is currently Late Stage.

What Producers Dairy employees say

Pay

Benefits

Workplace

Get the full story on Breakroom

Apply