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Entry Level Help Desk Analyst Jobs in Florida (NOW HIRING)

Amatriot Group, LLC

Help Desk Technician

Tampa, FL

$50K - $53K/yr

... Help Desk Technician to join the team at MacDill AFB in Tampa, Florida. This high-visibility ... Analyze customer needs to determine functional and cross-functional requirements. * Manage the ...

LifeStance Health

Help Desk Specialist

Jacksonville, FL · On-site

$25 - $28/hr

ROLE OVERVIEW The IT Support, Help Desk role provides front-line technical support for clinical ... Identify and communicate operational inefficiencies, providing feedback and root cause analysis ...

LifeStance Health

Help Desk Specialist

Jacksonville, FL · On-site

$25 - $28/hr

ROLE OVERVIEW The IT Support, Help Desk role provides front-line technical support for clinical ... Identify and communicate operational inefficiencies, providing feedback and root cause analysis ...

chromalloy

Helpdesk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and ... Resolve help desk tickets as assigned; Freshservice Helpdesk Technical Requirements: Desktop/Laptop:

chromalloy

Helpdesk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and ... Resolve help desk tickets as assigned; Freshservice Helpdesk Technical Requirements: Desktop/Laptop:

chromalloy

Helpdesk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and ... Resolve help desk tickets as assigned; Freshservice Helpdesk Technical Requirements: Desktop/Laptop:

chromalloy

Helpdesk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and ... Resolve help desk tickets as assigned; Freshservice Helpdesk Technical Requirements: Desktop/Laptop:

Trace Systems

Help Desk Technician 1 (Iridium)

Tampa, FL · On-site

$19 - $25.50/hr

... traffic analysis, and system uptime monitoring. * Provide boundary protection monitoring and ... ITIL(V) Foundations * Help Desk certification: help desk 2000 or HDI certified help desk ...

Lennar

Service Desk Analyst

Miami, FL · On-site

$19.50 - $26.75/hr

Help manage internal client relationships by carrying out standard requests. * Follow best practice support documentation in resolving outstanding tickets. * Provide basic incident resolution and ...

Lennar

Service Desk Analyst

Miami, FL · On-site

$19.50 - $26.75/hr

Help manage internal client relationships by carrying out standard requests. * Follow best practice support documentation in resolving outstanding tickets. * Provide basic incident resolution and ...

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Entry Level Help Desk Analyst information

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$18

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How much do entry level help desk analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entry level help desk analyst in Florida is $18.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $20.10 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.
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Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $37,444 per year, or $18 per hour.

Senior Help Desk Technician

Contact Government Services, LLC

Miami, FL • On-site

$40K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 hours ago

Job description

Senior Help Desk Technician
Employment Type: Full Time 
Department: Help Desk

CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). 

CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:
- Backup/Restoration admin/support
- File Server support
- User Account/Mailbox administration
- Software/Hardware installation
- Handheld device installation/troubleshooting/support
- Remote User setup/support/troubleshooting
- End-user training
- Creation of procedural documentation
- Creation of spreadsheets/databases for tracking purposes
- Record and update required information for all IT-related tickets utilizing ITIL
- Creation of Incident work-log entries
- Accurately answer user support questions of software and hardware in the EOUSA office environment
- Maintain Account Management forms for new and departed users per Government policy and procedures
- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices
- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs' accessories, IT supplies, etc. using spreadsheets
- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications
- Submit weekly status reports and monthly surveys
- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface
- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions

Qualifications:
- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: 
- ITIL Foundations certification 
- Change Management experience 
- Active DOD clearance of Level 6 Public Trust or above 

Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package:
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:
Email: [email protected]

#CJ
$40,000 - $80,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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