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Entry Level Help Desk Analyst Jobs in Spring Hill, FL

ClinDCast LLC

Epic Radiant Analyst

Wesley Chapel, FL · Remote

Work closely with the Service Desk to assist in responding to help desk tickets and end user requests through analyzing business issues/requirements, analyzing configuring, designing, and supporting ...

Assuranceamerica

SIU Desk Investigator - Tampa

Tampa, FL

$21 - $27/hr

... attitude to help make things happen. Job Summary A Special Investigations Unit (SIU) Desk ... The Investigator is responsible for analytical review of suspicious claims utilizing various ...

US Bank

Business Banking Relationship Analyst

Tampa, FL · Hybrid

$98K - $115K/yr

Helping the customers and businesses we serve to make better and smarter financial decisions and ... The Business Banking Relationship Credit Analyst partners closely with Business Banking ...

U.S. Navy

IT Support Specialist

Carrollwood, FL

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

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Entry Level Help Desk Analyst information

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How much do entry level help desk analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level help desk analyst in Spring Hill, FL is $20.44, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.84 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.

Can you get an Entry Level Help Desk Analyst job with no experience?

Entry Level Help Desk Analyst positions often do not require prior experience, but candidates typically need basic technical knowledge, good communication skills, and familiarity with common tools like ticketing systems. Employers may consider relevant certifications or coursework as sufficient for entry-level applicants.
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Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in Spring Hill, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,509 per year, or $20.4 per hour.

Bilingual IT Help Desk Customer Service Representative

Intelliswift Software

Tampa, FL • On-site

$16.50 - $21.25/hr

Full-time

Re-posted 14 days ago

Job description

Job ID: 22-05413
Job Summary:
Help Desk Analyst is responsible for providing technical/application support to Client employees in the Field and Scientific divisions via phone, ticket or chat inquiries. Expectations include an ability to build rapport and develop relationships with end users, strong problem resolution/troubleshooting skills and an ability to provide a high percentage of First Level Resolution.
What you get to do every day:
• Accept incoming calls, redirect calls/tickets, if necessary, to appropriate support groups for resolution while identifying and setting end user expectations for follow-up during the initial interaction.
• Handle incoming chats within department SLA.
• Provide follow-up and status update inquiries to end users on your daily open ticket queue guideline.
• Utilize Knowledgebase to address end user inquiries and create Knowledgebase draft articles to address knowledge gaps.
• Create tickets and document all activities in Client ticket system (ServiceNow).
• Escalate more complex problems or unresolved issues to next level of support.
**NOTE: Responsibilities of this role are not limited to the details above. **
Qualifications:
• Bilingual (English/Portuguese)
• Minimum of 2 years Help Desk experience
• Excellent Customer Service skills
• Experience with call center telephony and ticket system software (Remedy, ServiceNow, Salesforce)
• Experience supporting applications running on Windows operating system
• Experience supporting web based applications
• Strong analytical skills and demonstrated ability to troubleshoot
• Flexibility for working hours (Any shift between 7am thru 7PM Monday • Friday)
• Must be able to work remotely at least 50% of the time
• Basic understanding of ITIL Methodology (not a requirement)
Intelliswift logo

About Intelliswift

Sourced by ZipRecruiter

Intelliswift is consumed with the love for the new. Once a leading staffing company, Intelliswift now possesses the expertise to build data-rich modern platforms, and to create sophisticated systems for data management and analytics for thinking and connected enterprises. We are a global leader in delivering Digital Product Engineering, Data Management & Analytics, Cloud, Digital Enterprise and MSP/VMS staffing solutions. Led by a team of highly passionate and techno-centric innovators, we consciously embed the spirit of loving and embracing everything new in what we do. We ardently believe that companies that Love the New are at an advantage of being ahead of the curve in this age of digital.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Newark, CA, US

Year founded

2001

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