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Help Desk Analyst Jobs in Spring Hill, FL (NOW HIRING)

Noblesoft Technologies

IT Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Job Title: IT Service Desk Analyst Location: Tampa, FL 33634 About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities ...

MUFG Bank, Ltd.

Service Desk Analyst

Tampa, FL

$19.25 - $26.50/hr

Minimum 5+ years' experience working on a high call volume Help Desk * Passionate about providing a world class customer/employee experience through excellent customer service and unrelenting follow ...

University of Tampa

Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Position Details Information Technology and Security at The University of Tampa has an opening for a Service Desk Analyst. This position provides comprehensive technical support and customer service ...

MUFG Bank, Ltd.

Service Desk Data Analyst

Tampa, FL

$19.25 - $26.50/hr

The Service Desk Data Analyst is a critical role within our IT Service Management (ITSM) operation. This team supports internal operations and employees. The Service Desk Data Analyst is primarily ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best. Each ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear. The right candidate will ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL

Our Help Desk Technicians are the best of the best. Each day we have the privilege of putting smiles on the faces of hundreds of clients. Help Desk Technicians help iVenture clients solve problems ...

Revel Staffing

IT Help Desk Specialist

Tampa, FL · On-site

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...

ClinDCast LLC

Epic Radiant Analyst

Wesley Chapel, FL · Remote

Work closely with the Service Desk to assist in responding to help desk tickets and end user requests through analyzing business issues/requirements, analyzing configuring, designing, and supporting ...

GDIT

Helpdesk Technician

Tampa, FL

$64K - $86K/yr

Computer Literacy, Computer Systems, Customer Service, End Users, Help Desk Support Certifications: None Experience: 2 + years of related experience US Citizenship Required: Yes Transform technology ...

Seven Seas Water Corporation

Business Analyst II

Tampa, FL

$66K - $84K/yr

... Analyst II serves as a skilled, application-savvy resource across business verticals at Seven Seas ... Respond to help desk tickets, resolve moderately complex issues independently, and maintain help ...

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Help Desk Analyst information

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How much do help desk analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for help desk analyst in Spring Hill, FL is $20.44, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.84 per hour, depending on experience, location, and employer.

What does a help desk analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are the key skills and qualifications needed to thrive as a help desk analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What are some common challenges faced by help desk analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

Is a help desk analyst an entry level job?

Help desk analyst positions are often entry-level roles that require basic technical knowledge, customer service skills, and familiarity with troubleshooting hardware and software. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for candidates new to the field.

What are the most commonly searched types of Help Desk Analyst jobs in Spring Hill, FL?

The most popular types of Help Desk Analyst jobs in Spring Hill, FL are:

What are popular job titles related to Help Desk Analyst jobs in Spring Hill, FL?

For Help Desk Analyst jobs in Spring Hill, FL, the most frequently searched job titles are:

What job categories do people searching Help Desk Analyst jobs in Spring Hill, FL look for?

The top searched job categories for Help Desk Analyst jobs in Spring Hill, FL are:

What cities near Spring Hill, FL are hiring for Help Desk Analyst jobs?

Cities near Spring Hill, FL with the most Help Desk Analyst job openings:

Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Spring Hill, FL as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $42,509 per year, or $20.4 per hour.

Bilingual IT Help Desk Customer Service Representative

Intelliswift Software

Tampa, FL • On-site

$16.50 - $21.25/hr

Full-time

Re-posted 28 days ago

Job description

Job ID: 22-05413
Job Summary:
Help Desk Analyst is responsible for providing technical/application support to Client employees in the Field and Scientific divisions via phone, ticket or chat inquiries. Expectations include an ability to build rapport and develop relationships with end users, strong problem resolution/troubleshooting skills and an ability to provide a high percentage of First Level Resolution.
What you get to do every day:
• Accept incoming calls, redirect calls/tickets, if necessary, to appropriate support groups for resolution while identifying and setting end user expectations for follow-up during the initial interaction.
• Handle incoming chats within department SLA.
• Provide follow-up and status update inquiries to end users on your daily open ticket queue guideline.
• Utilize Knowledgebase to address end user inquiries and create Knowledgebase draft articles to address knowledge gaps.
• Create tickets and document all activities in Client ticket system (ServiceNow).
• Escalate more complex problems or unresolved issues to next level of support.
**NOTE: Responsibilities of this role are not limited to the details above. **
Qualifications:
• Bilingual (English/Portuguese)
• Minimum of 2 years Help Desk experience
• Excellent Customer Service skills
• Experience with call center telephony and ticket system software (Remedy, ServiceNow, Salesforce)
• Experience supporting applications running on Windows operating system
• Experience supporting web based applications
• Strong analytical skills and demonstrated ability to troubleshoot
• Flexibility for working hours (Any shift between 7am thru 7PM Monday • Friday)
• Must be able to work remotely at least 50% of the time
• Basic understanding of ITIL Methodology (not a requirement)
Intelliswift logo

About Intelliswift

Sourced by ZipRecruiter

Intelliswift is consumed with the love for the new. Once a leading staffing company, Intelliswift now possesses the expertise to build data-rich modern platforms, and to create sophisticated systems for data management and analytics for thinking and connected enterprises. We are a global leader in delivering Digital Product Engineering, Data Management & Analytics, Cloud, Digital Enterprise and MSP/VMS staffing solutions. Led by a team of highly passionate and techno-centric innovators, we consciously embed the spirit of loving and embracing everything new in what we do. We ardently believe that companies that Love the New are at an advantage of being ahead of the curve in this age of digital.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Newark, CA, US

Year founded

2001

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