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Help Desk Analyst Jobs in Spring Hill, FL (NOW HIRING)

AmeriLife Group, LLC

Help Desk Analyst

Clearwater, FL · On-site

$19 - $25.75/hr

Job Summary The Helpdesk Analyst I will be responsible for supporting internal and external agents with online platforms and setup of mobile devices. This includes support for email setup, 2 factor ...

Amerilife Group, LLC

Help Desk Analyst

Clearwater, FL

$19 - $25.75/hr

Job Summary The Helpdesk Analyst I will be responsible for supporting internal and external agents with online platforms and setup of mobile devices. This includes support for email setup, 2 factor ...

Noblesoft Technologies

IT Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Job Title: IT Service Desk Analyst Location: Tampa, FL 33634 About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities ...

MUFG

Service Desk Analyst

Tampa, FL

$38/hr

Minimum 5+ years' experience working on a high call volume Help Desk * Passionate about providing a world class customer/employee experience through excellent customer service and unrelenting follow ...

MUFG Bank, Ltd.

Service Desk Analyst

Tampa, FL

$19.25 - $26.50/hr

Minimum 5+ years' experience working on a high call volume Help Desk * Passionate about providing a world class customer/employee experience through excellent customer service and unrelenting follow ...

MUFG Bank, Ltd.

Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Minimum 5+ years' experience working on a high call volume Help Desk * Passionate about providing a world class customer/employee experience through excellent customer service and unrelenting follow ...

MUFG Bank, Ltd.

Service Desk Data Analyst

Tampa, FL

$19.25 - $26.50/hr

The Service Desk Data Analyst is a critical role within our IT Service Management (ITSM) operation. This team supports internal operations and employees. The Service Desk Data Analyst is primarily ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best. Each ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL

Our Help Desk Technicians are the best of the best. Each day we have the privilege of putting smiles on the faces of hundreds of clients. Help Desk Technicians help iVenture clients solve problems ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL

$37K - $50K/yr

Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear. The right candidate will ...

J.J. Taylor

IT Help Desk Technician

Tampa, FL · On-site

IT Help Desk/Support Technician for J.J. Taylor Companies, Inc. - Tampa, FL (Travel Required) Join a growing, family-owned organization with a national footprint and a people-first culture. J.J.

jjt

IT Help Desk Technician

Tampa, FL

Applies system analysis techniques and procedures, including consulting with users, to determine ... Previous technical support experience with IT Help Desk preferred. Working Conditions: * Normal ...

Revel Staffing

IT Help Desk Specialist

Tampa, FL

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...

DEX Imaging

IT Help Desk Tier 1

Tampa, FL · On-site

Description IT Tier 1 Helpdesk Agent At Dex Imaging, we're all about smart technology, great people, and solutions that actually work. As a national leader in document handling and managed ...

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All JobsHelp Desk Analyst JobsHelp Desk Analyst Jobs in Spring Hill, FL

Help Desk Analyst information

See Spring Hill, FL salary details

$12

$20

$30

How much do help desk analyst jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for help desk analyst in Spring Hill, FL is $20.44, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.84 per hour, depending on experience, location, and employer.

What does a Help Desk Analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are some common challenges faced by Help Desk Analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What are the key skills and qualifications needed to thrive as a Help Desk Analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

What are the most commonly searched types of Help Desk Analyst jobs in Spring Hill, FL? The most popular types of Help Desk Analyst jobs in Spring Hill, FL are:
What are popular job titles related to Help Desk Analyst jobs in Spring Hill, FL? For Help Desk Analyst jobs in Spring Hill, FL, the most frequently searched job titles are:
What job categories do people searching Help Desk Analyst jobs in Spring Hill, FL look for? The top searched job categories for Help Desk Analyst jobs in Spring Hill, FL are:
What cities near Spring Hill, FL are hiring for Help Desk Analyst jobs? Cities near Spring Hill, FL with the most Help Desk Analyst job openings:
Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Spring Hill, FL as of July 2026, with employment types broken down into 85% Full Time, 9% Part Time, 1% Temporary, and 5% Contract. Highlights an 86% Physical, 6% Hybrid, and 8% Remote job distribution, with an average salary of $42,509 per year, or $20.4 per hour.

Help Desk Analyst

AmeriLife Group, LLC

Clearwater, FL • On-site

$19 - $25.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

AmeriLife rating

8.6

Company rating: 8.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

89th of 299 rated insurance

Job description

Our Company
Explore how you can contribute at AmeriLife.
For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.
Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
Job Summary
The Helpdesk Analyst I will be responsible for supporting internal and external agents with online platforms and setup of mobile devices. This includes support for email setup, 2 factor authentication setup, password resets, account setups, troubleshooting, and identifying issues for escalation.
Job Description
Duties/Responsibilities
  • Setup and support of iPad iOS
  • Setup and support of Microsoft Surface tablets
  • End user setup of Microsoft Account including assisting in MFA setup, password reset, setup of Microsoft Authenticator and Outlook mobile apps (webmail, android and iOS)
  • Administration support of AgentXcelerator online agent platform - including aiding end users with completion of e-contracting, navigation of site, query searches, and troubleshooting.
  • Administration of VUE platform for user account setup and activation

Qualifications
  • Proficiency with web browsers/settings on multiple devices

Knowledge Skills, and Abilities
  • Exceptional customer service skills, able to deliver courteous, professional, and effective technical support and assistance to a wide range of customers/users
  • Excellent communication and customer relation skills.
  • Trouble shooting pc and iOS
  • Experience with Apple iOS setup and deployment
  • Knowledge of Mobile Device Management (MDM) software
  • Knowledge of VUE platform
  • A positive 'can do' attitude

What AmeriLife Offers
A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.
Equal Employment Opportunity Statement
We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.
Americans with Disabilities Act (ADA) Statement
We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at HR@AmeriLife.com.
Pay Transparency Statement
We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.
Background Screening Statement
Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.

What AmeriLife employees say

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