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Entry Level Email Chat Support Jobs in Baton Rouge, LA

OneMain Financial

Loan Sales Specialist

Gonzales, LA · On-site

... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...

Foxfactory

Sales Coordinator

Baton Rouge, LA

$18 - $24.75/hr

Teams Sales Support Representative Marucci Sports, a wholly owned subsidiary of Fox Factory, was ... Serve as a primary point of contact for Team Sales customers-via phone, email, chat, or in person ...

Fox Factory

Sales Coordinator

Baton Rouge, LA

$18 - $24.75/hr

Teams Sales Support Representative Marucci Sports, a wholly owned subsidiary of Fox Factory, was ... Serve as a primary point of contact for Team Sales customers-via phone, email, chat, or in person ...

FOX Factory, Inc.

Sales Coordinator

Baton Rouge, LA · On-site

$18 - $24.75/hr

Teams Sales Support Representative Marucci Sports, a wholly owned subsidiary of Fox Factory, was ... Serve as a primary point of contact for Team Sales customers-via phone, email, chat, or in person ...

Accent Title

Buyer Specialist

Baton Rouge, LA · On-site

Appointments + warm handoffs. * Systems & support already in place. * Opportunity to grow and ... Greater Baton Rouge Area. Email your resume AND copy of your DISC assessment to: Kenzie ...

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All JobsEmail Chat Support JobsEntry Level Email Chat Support JobsEntry Level Email Chat Support Jobs in Baton Rouge, LA

Entry Level Email Chat Support information

What are the key skills and qualifications needed to thrive as an entry level email chat support representative?

To thrive as an Entry Level Email Chat Support Representative, you typically need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic computer literacy is often required. Patience, problem-solving abilities, and a customer-focused attitude help individuals stand out in this role. These skills ensure efficient, accurate, and empathetic support, leading to improved customer satisfaction and streamlined issue resolution.

What are some common challenges faced in an entry level email chat support role, and how can they be managed?

In an entry-level email chat support position, common challenges include handling a high volume of customer inquiries, managing time effectively while multitasking, and maintaining professionalism in written communication. To manage these challenges, it's helpful to develop strong organizational skills, use response templates appropriately, and stay updated on product or service knowledge. Team leaders and more experienced colleagues are valuable resources for guidance, and many companies provide training to help new hires adapt quickly to the pace and expectations of the support environment.

What is entry level email chat support?

Entry level email chat support jobs involve assisting customers through email or online chat platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information about products or services. These positions typically require strong written communication skills, attention to detail, and the ability to multitask. Prior experience is often not required, making them suitable for those new to customer service. Training is usually provided to help new hires become familiar with company processes and systems.

What is the difference between Entry Level Email Chat Support vs Customer Service Representative?

AspectEntry Level Email Chat SupportCustomer Service Representative
Primary Communication MethodEmail and live chatPhone, email, in-person
Work EnvironmentRemote or office-based, digital platformsCall centers, retail, office settings
Required SkillsWritten communication, tech-savvy, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training

Entry Level Email Chat Support focuses on digital communication via email and chat, often remotely, requiring strong written skills. Customer Service Representatives may handle calls and in-person interactions, emphasizing verbal skills. Both roles serve customer needs but differ mainly in communication channels and work environment.

What are the most commonly searched types of Email Chat Support jobs in Baton Rouge, LA?

The most popular types of Email Chat Support jobs in Baton Rouge, LA are:

What are popular job titles related to Entry Level Email Chat Support jobs in Baton Rouge, LA?

For Entry Level Email Chat Support jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Entry Level Email Chat Support jobs in Baton Rouge, LA look for?

The top searched job categories for Entry Level Email Chat Support jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Entry Level Email Chat Support jobs?

Cities near Baton Rouge, LA with the most Entry Level Email Chat Support job openings:

Entry Level Email Chat Support jobs near you
Infographic showing various Entry Level Email Chat Support job openings in Baton Rouge, LA as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, 12% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Digital Banking Agent

Essential Credit Union

Baton Rouge, LA

Full-time

Posted 4 days ago

Job description

Position Purpose:
The Digital Banking Agent provides direct, high-quality service and technical support to members utilizing the credit union’s digital channels. Operating in a fast-paced environment, this role requires exceptional multitasking skills to manage incoming chat, email, and secure messaging inquiries simultaneously. The Agent assists members with online banking navigation, processes online account openings, and troubleshoots digital service products while maintaining high security and regulatory compliance standards.
Duties and Responsibilities
  • Provide accurate and consistent member support for all Credit Union products and services through chat during set chat hours.
  • Provide accurate and consistent member support for all correspondence from members via the online channel, including email and secure ticket support.
  • Maintain focus, data accuracy, and a professional demeanor while rapidly switching between active chat windows, incoming emails, and system alerts.
  • Proven ability to work productively in a high-volume, fast-paced environment subject to immediate shift demands, and frequent operational interruptions.
  • Demonstrate a clear understanding of the online communication platform.
  • Act as a subject matter expert for all products under the e-banking suite including Online Banking, Bill Pay, Remote Deposits, External Transfers, Zelle, Online Account Opening, Mobile Banking, and Chat Support.
  • Provide accurate and consistent member support for all Credit Union products and services through chat during set chat hours.
  • Recognize and consider the needs of the members to provide superior online experience and identify opportunities to strengthen members’ online relationship through additional product and service offerings.
  • Ability to communicate with members on financial matters through multiple channels including internet, phone, email, chat, and secure messaging.
  • Collaborate with other departments, especially Digital Services Department, to troubleshoot and answer questions for internal/external members related to Online Banking.
  • Accurately document and route advanced technical issues or fraud concerns to the Digital Services Manager and/or vendors and provides a single point of contact until a resolution has been reached.
  • Stay apprised of Online Banking system and product enhancements.
  • Demonstrate general knowledge of all Essential’s products and services offered.
  • Process new membership applications and deposit account opening via the online channel while accurately following procedures and verifying account settings.
  • Strictly follow member authentication protocols to prevent identity theft and fraud across digital channels.
Major Accountabilities
  • Collaborate within the Digital Services Department frequently to help improve efficiency, develop procedures, and maintain knowledge of new products, enhancements, and upgrades.
  • Maintain an excellent understanding of all features and functionality in Online Banking.
  • Excellent written communication skills, including proper grammar, spelling, and a professional tone suited for direct member chat and email.
  • Accurately and consistently process new memberships and deposit account openings via the online channel.
  • Successfully maintains service levels within the chat feature and email correspondence.
  • Ensure positive member experiences via online channels.
  • Successfully addresses member’s request via online communications in a timely manner while maintaining service levels.
Other duties may be assigned as necessary.
Job Specification
High School Diploma. Financial industry experience preferred.
Training Requirements
On the job training. Maintain knowledge of Microsoft Office Products, Core Processing Systems, Bank Secrecy Act and OFAC rules and regulations.
Physical Requirements:
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including telephone, copier, facsimile and calculator. Must be able to routinely perform work on a computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Other Requirements:
Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.

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