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Entry Level Email Chat Support Jobs in Baton Rouge, LA

Neighbors FCU

Direct Loan Processor

Baton Rouge, LA · On-site

$40K - $45K/yr

Communicate with members via phone, text, email, or video chat to gather the items necessary to ... Create loan documents and any other supporting documentation that may be required. Send loan ...

Trucordia

Account Manager

Baton Rouge, LA · On-site

Collaborate with Producers, Senior Client Managers, and other internal stakeholders to support ... The false offers use fake websites, email addresses, group chats and text messages. The Company ...

Trucordia

Account Manager

Baton Rouge, LA

Collaborate with Producers, Senior Client Managers, and other internal stakeholders to support ... The false offers use fake websites, email addresses, group chats and text messages. The Company ...

Trucordia

Account Manager

Baton Rouge, LA · On-site

Collaborate with Producers, Senior Client Managers, and other internal stakeholders to support ... The false offers use fake websites, email addresses, group chats and text messages. The Company ...

Trucordia

Account Manager

Baton Rouge, LA · On-site

Collaborate with Producers, Senior Client Managers, and other internal stakeholders to support ... The false offers use fake websites, email addresses, group chats and text messages. The Company ...

IBM

Intern Supply Chain Specialist - 2027

Baton Rouge, LA · On-site

$15.75 - $21.25/hr

Support Supply Chain Transformation: Contribute to projects focused on supply chain planning ... entry-level positions. You'll receive a status update email for each application, so be sure to ...

IBM

Intern Supply Chain Specialist - 2027

Baton Rouge, LA

$15.75 - $21.25/hr

Support Supply Chain Transformation: Contribute to projects focused on supply chain planning ... entry-level positions. You'll receive a status update email for each application, so be sure to ...

IBM

Intern Supply Chain Specialist - 2027

Baton Rouge, LA · On-site

$17.25 - $23.25/hr

Support Supply Chain Transformation: Contribute to projects focused on supply chain planning ... entry-level positions. You'll receive a status update email for each application, so be sure to ...

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All JobsEmail Chat Support JobsEntry Level Email Chat Support JobsEntry Level Email Chat Support Jobs in Baton Rouge, LA

Entry Level Email Chat Support information

What is entry level email chat support?

Entry level email chat support jobs involve assisting customers through email or online chat platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information about products or services. These positions typically require strong written communication skills, attention to detail, and the ability to multitask. Prior experience is often not required, making them suitable for those new to customer service. Training is usually provided to help new hires become familiar with company processes and systems.

What are the key skills and qualifications needed to thrive as an entry level email chat support representative?

To thrive as an Entry Level Email Chat Support Representative, you typically need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic computer literacy is often required. Patience, problem-solving abilities, and a customer-focused attitude help individuals stand out in this role. These skills ensure efficient, accurate, and empathetic support, leading to improved customer satisfaction and streamlined issue resolution.

What are some common challenges faced in an entry level email chat support role, and how can they be managed?

In an entry-level email chat support position, common challenges include handling a high volume of customer inquiries, managing time effectively while multitasking, and maintaining professionalism in written communication. To manage these challenges, it's helpful to develop strong organizational skills, use response templates appropriately, and stay updated on product or service knowledge. Team leaders and more experienced colleagues are valuable resources for guidance, and many companies provide training to help new hires adapt quickly to the pace and expectations of the support environment.

What is the difference between Entry Level Email Chat Support vs Customer Service Representative?

AspectEntry Level Email Chat SupportCustomer Service Representative
Primary Communication MethodEmail and live chatPhone, email, in-person
Work EnvironmentRemote or office-based, digital platformsCall centers, retail, office settings
Required SkillsWritten communication, tech-savvy, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training

Entry Level Email Chat Support focuses on digital communication via email and chat, often remotely, requiring strong written skills. Customer Service Representatives may handle calls and in-person interactions, emphasizing verbal skills. Both roles serve customer needs but differ mainly in communication channels and work environment.

What are the most commonly searched types of Email Chat Support jobs in Baton Rouge, LA?

The most popular types of Email Chat Support jobs in Baton Rouge, LA are:

What are popular job titles related to Entry Level Email Chat Support jobs in Baton Rouge, LA?

For Entry Level Email Chat Support jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Entry Level Email Chat Support jobs in Baton Rouge, LA look for?

The top searched job categories for Entry Level Email Chat Support jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Entry Level Email Chat Support jobs?

Cities near Baton Rouge, LA with the most Entry Level Email Chat Support job openings:

Entry Level Email Chat Support jobs near you
Infographic showing various Entry Level Email Chat Support job openings in Baton Rouge, LA as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, 12% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Direct Loan Processor

Neighbors FCU

Baton Rouge, LA • On-site

$40K - $45K/yr

Full-time

Re-posted 5 days ago

Job description

POSITION SUMMARY 

Responsible for processing, funding, and quality control of loan applications.  Ensure that proper loan information is collected to maintain acceptable credit standards and to conform to credit union policy.  

ESSENTIAL FUNCTIONS 

  1. Represent the credit union to members in a courteous, professional manner.  Provide prompt, efficient, and accurate service in processing transactions. 
  1. Communicate with members via phone, text, email, or video chat to gather the items necessary to close the loan (i.e. verification of income, employment, payoffs, etc.). 
  1. Check loan file for accuracy and completeness and prepare loan for documentation processing. 
  1. Create loan documents and any other supporting documentation that may be required. Send loan documents for signing. 
  1. Set closing appointments with a branch employee if it is needed. 
  1. Disburse funds as is required by loan type and departmental procedures. 
  1. Set up automatic payments per member’s drafting preference.  
  1. Responsible for issuing GAP and MRC policies.  
  1. Ensure all documents have been signed and communicate with member and sales team if loan documents have expired. 
  1. Perform quality control/quality assurance on loan packets to prevent errors or deviations from specifications, ensuring that all files meet guidelines and policy standards. 
  1. Work with Loan Support to ensure lien is perfected on collateralized loans. Print and package titling documents as needed. 
  1. Set up and fund new deposit accounts generated by the sales team. 
  1. Responsible for sending out initial HELOC disclosures. 
  1. Work applicable help desk tickets for the cancellation/addition of ancillary products.
  1. Maintain working knowledge of automated computer software including the core system, loan origination system (LOS), and other specific product software. 
  1. Maintain knowledge of and comply with regulatory requirements such as the Bank Secrecy Act and security protocols as it relates to this position. 
  1. Perform other duties and responsibilities as required or assigned. 

KNOWLEDGE, SKILLS AND ABILITIES 

-           Ability to read and write.

-           Ability to count and deal with numbers and details effectively.

-           Ability to deal effectively with people at all levels, orally, in writing, or by phone.

-           Ability to effectively and efficiently communicate orally, in writing, and by phone.

-           Ability to deal with members effectively (friendliness, tact and diplomacy).

-           Ability to learn, apply, and communicate knowledge of policies and procedures of the loan department.

-           Ability to learn, apply, and communicate knowledge of credit union products and services.

-           Ability to coordinate, process and analyze lending documentation and decisions.

-           Ability to make sound decisions on issues and justify them.

-           Ability to work independently and with little supervision.

-           Ability to input and retrieve data from computer.

-           Ability to use a calculator.

-           Ability to type quickly and accurately.

-           Ability to compose letters and memorandums.

-           Ability to use and learn office machines (i.e., copier, fax, terminals).

-           Ability to use the automated loan application software.

-           Proficient PC skills

-           Ability to obtain and maintain a Louisiana credit license and NMLS ID. 

TRAINING AND EXPERIENCE 

High school diploma or equivalent.  Two years lending-related experience in a financial institution or a college degree preferred. 

Salary: DOE
FLSA Status: Non-Exempt
Reports to: Assistant VP, Lending Call Center
Location: Perkins Branch