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Entry Level Debt Collection Call Center Jobs in Raleigh, NC

UNC HEALTH

Revenue Cycle Representative

Chapel Hill, NC · On-site

$18.12 - $25.51/hr

Accurately and thoroughly document the pertinent collection activity performed. * Participate and ... Call-Center, or Collections) Knowledge/Skills/and Abilities Requirements: Job Details Legal ...

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All JobsDebt Collection Call Center JobsEntry Level Debt Collection Call Center JobsEntry Level Debt Collection Call Center Jobs in Raleigh, NC

Entry Level Debt Collection Call Center information

See Raleigh, NC salary details

$7

$22

$35

How much do entry level debt collection call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level debt collection call center in Raleigh, NC is $22.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $27.79 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Debt Collection Call Center vs Customer Service Representative?

AspectEntry Level Debt Collection Call CenterCustomer Service Representative
Required CredentialsHigh school diploma, basic communication skillsHigh school diploma, strong communication skills
Work EnvironmentCall center setting, high call volume, debt recovery focusCall center or office, general customer support
Employer & Industry UsageFinancial institutions, collection agenciesRetail, telecom, service industries
Common Search & ComparisonYesNo

Entry Level Debt Collection Call Center roles focus on recovering unpaid debts, often involving specific regulations and collections procedures. Customer Service Representatives handle general inquiries and support, with broader responsibilities. While both roles require communication skills and call center experience, debt collection positions emphasize debt recovery techniques and compliance, making them distinct in purpose and environment.

What are the most commonly searched types of Debt Collection Call Center jobs in Raleigh, NC? The most popular types of Debt Collection Call Center jobs in Raleigh, NC are:
What are popular job titles related to Entry Level Debt Collection Call Center jobs in Raleigh, NC? For Entry Level Debt Collection Call Center jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Entry Level Debt Collection Call Center jobs in Raleigh, NC look for? The top searched job categories for Entry Level Debt Collection Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Entry Level Debt Collection Call Center jobs? Cities near Raleigh, NC with the most Entry Level Debt Collection Call Center job openings:
Entry Level Debt Collection Call Center jobs near you
Infographic showing various Entry Level Debt Collection Call Center job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 49% In-person, and 51% Remote job distribution, with an average salary of $46,496 per year, or $22.4 per hour.

Revenue Cycle Representative

UNC HEALTH

Chapel Hill, NC • On-site

$18.12 - $25.51/hr

Full-time

Medical

Re-posted 15 days ago

Job description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Description
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
    • Responsible for performing a variety of complex duties, including but not limited to, working outstanding insurance claims follow up for no response from payors, and/or claim denials.
    • Works physician claims ("professional billing").
    • Maintains A/R at acceptable aging levels by prompt follow-up of unpaid claims and denied claims.
    • Performs all duties in a manner which promotes teamwork and reflects UNC Health Care's mission and philosophy.

    Job Responsibilities:
    • Responsible for the accurate and timely submission of claims follow up, reconsideration and appeals, response to denials, and re-bills of insurance claims, and all aspects of insurance follow-up and collections including interfacing with internal and external departments to resolve discrepancies through charge corrections, payment corrections, write-offs, other methods.
    • Research medical records to gather information and substantiate medical justification for procedures as required by insurance carriers.
    • Submit requested medical information to insurance carrier.
    • Responsible for the analysis and necessary corrections of invoices or accounts and maintaining work queues.
    • Access, review and respond to third party correspondence.
    • Research and resolve a variety of issues relating to posting of payments and charges, insurance denials, secondary billing issues, credit balances, sequencing of charges, and non-payment of claims.
    • Contact insurance companies to obtain information necessary for invoice or account resolution through write-offs, reversals, adjustments or other methods.
    • Verify claims adjudication utilizing appropriate resources and applications.
    • Reconcile accounts, research and resolve a variety of issues relating to posting of payments and charges, insurance denials, secondary billing issues, sequencing of charges, and non-payment of claims.
    • Respond to any assigned correspondence in a timely, professional, and complete manner.
    • Identify issues and/or trends and provide suggestions for resolution to management, including payer, system or escalated account issues.
    • May maintain data tables for systems that support PB Claims operations.
    • Evaluate carrier and departmental information and determines data to be included in system tables.
    • Read and interpret EOB's (Explanation of Benefits).
    • Maintain basic understanding and knowledge of health insurance plans, policies and procedures.
    • Accurately and thoroughly document the pertinent collection activity performed.
    • Participate and attend meetings, training seminars and in-services to develop job knowledge.
    • Meet/Exceed Productivity and Quality standards.

Other Information
Other information:
Education Requirements:
• High School Degree
Licensure/Certification Requirements:
Professional Experience Requirements:
• Two (2) years of experience in hospital or physician insurance related activities ((Authorization, Billing, Follow-Up, Call-Center, or Collections)
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Physician Ins Billing and Foll
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $18.12 - $25.51 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Hybrid
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

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