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Entry Level Customer Support Jobs in Silver Spring, MD

USHA

Entry Level Account Rep - Sales

Fairfax, VA

$65K - $95K/yr

Entry Level Account Representative - Sales Ready to make a difference? Our clients are looking for ... Support Customer Service Real Estate and Auto Sales Retail Educators Graduates Agent Financial ...

USHA

Entry Level Account Rep - Sales

Fairfax, VA · On-site

$65K - $95K/yr

Entry Level Account Representative - Sales Ready to make a difference? Our clients are looking for ... Support Customer Service Real Estate and Auto Sales Retail Educators Graduates Agent Financial ...

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How much do entry level customer support jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for entry level customer support in Silver Spring, MD is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Support representative, and why are they important?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are entry level customer support jobs?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.
What are the most commonly searched types of Customer Support jobs in Silver Spring, MD? The most popular types of Customer Support jobs in Silver Spring, MD are:
What are popular job titles related to Entry Level Customer Support jobs in Silver Spring, MD? For Entry Level Customer Support jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Support jobs in Silver Spring, MD look for? The top searched job categories for Entry Level Customer Support jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Entry Level Customer Support jobs? Cities near Silver Spring, MD with the most Entry Level Customer Support job openings:
Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Silver Spring, MD as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,027 per year, or $21.6 per hour.
Entry Level Program Support Specialist, Ft. Belvoir VA

Entry Level Program Support Specialist, Ft. Belvoir VA

NSS

Fort Belvoir, VA

Other

Posted 26 days ago

Job description

Job Title
Entry Level Program Support Specialist
Location
Fort Belvoir, VA - Fort Belvoir, VA 22060 US (Primary)
Job Description

Fibertek is looking for a self-starting individual to fill an entry-level Program Support Specialist position at Fort Belvoir, VA. You will support the US Army's world class research and development programs by producing signs, posters, and plaques, and supporting the Facilities team of the Army's Research and Technology Integration Directorate. Other duties include learning and using CAD (computer aided design) software to update building plans, assisting in carpentry shop, picking up ordered materials from local vendors, etc. The position offers an early career candidate a long term opportunity to develop skills and add responsibilities.

This is a full time, permanent position and Fibertek offers a comprehensive benefits package. Secret Clearance is required; Fibertek will sponsor successful candidate for Secret Clearance if needed.

Design and engrave lettering and ornamental designs on metal, glass and wood articles using engraving machines according to sketches and using existing logo patterns and programs.
Edit, print and adhere posters using large scale plotter and vacuum press.
Draft, edit, modify, and organize CAD drawings for construction, electrical, and HVAC requirements.
Coordinate work with colleagues and clients.
Other duties as assigned (ex. Facilities team supports snow clearance on a rotational basis).
Follow all safety protocol and protection measures.

Job Requirements

Strong customer service skills. Excellent communication and interpersonal skills.
Competency in Microsoft Suite and ability to learn specialized programs (ex. programs for engraving machines, CAD software).
Strong attention to detail and organization.
Valid drivers license required for local travel.

Work Environment and Physical Requirements/Demands:
Production shop and office environments; schedule is 6 AM to 3 PM, Monday to Friday.
Some lifting and/or moving up to 30 pounds required.

FIBERTEK, Inc. is a recognized leader in advanced lasers, lidars and laser communication systems providing our DoD, NASA and aerospace customers discriminating capabilities. We pride ourselves in our innovation and customer success focused culture enabled by a creative and relaxed work environment. Fibertek fosters a progressive learning environment that values inspiration, promotes professional challenge and encourages personal growth. We offer a competitive and incentivized compensation package with excellent benefits.

Fibertek, Inc. is an equal opportunity and affirmative action employer. Applicants are considered regardless of race, sex, gender identity, sexual orientation, religion, national origin, disability, protected Veteran status, age or any other protected characteristic in accordance with applicable law.

If you need assistance or an accommodation for any part of the application process, please contact us at hr@fibertek.com.

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About NSS

Sourced by ZipRecruiter

NSS RPO was founded by Jessica Nicholson and Conor Nicholson in 2009. They saw the need for a nice services company that valued their employees by putting them first. With Jessica’s organizational skills and strategy along with Conor’s network, the company employed 25 contract recruiters in less than a year and proceeded to make the Inc. 5000 as one of the fastest growing companies in America, three years in a row. Since its inception, NSS RPO has hired hundreds of recruiters in over 30 states. NSS RPO is proud to include among its clients eight of the ten largest government contractors, the world's largest job board, entertainment company and one of the nation’s largest banks. NSS RPO is your trusted provider of Recruitment Process Outsourcing (RPO) solutions. Founded by an experienced recruiter and solely focused on RPO, NSS RPO offers a strong network of exceptional recruiters and customizable staffing solutions. Named to Washington Business Journal’s prestigious list of Top 25 Staffing Agencies seven years in a row, NSS RPO is known for its quality, agility, and expertise. If you have a recruitment staffing need at your organization, NSS RPO can customize a solution for you, no matter how big or small.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Herndon, VA, US

Social media

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