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Entry Level Customer Support Jobs in Silver Spring, MD

GeneDx

Billing Support Specialist I

Gaithersburg, MD

$20.75 - $28/hr

... entry-level position responsible for providing outstanding customer service to patients and healthcare providers regarding billing inquiries. This role supports the billing team by managing client ...

Code Plus Inc

Helpdesk Technician

Fairfax, VA · On-site

$19.75 - $26.75/hr

This is an entry-level role ideal for candidates who are eager to grow their technical skills while providing exceptional customer support. Instead of traditional desktop/PC support, this role ...

Pohanka Acura

Entry-Level Automotive Technician

Chantilly, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Steady workflow, customer base that continues to grow year after year * Work fairly and equally ... Support from fellow techs, Shop Foreman, & management * Clean, safe, working environment ...

Pohanka Acura

Entry-Level Automotive Technician

Chantilly, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Steady workflow, customer base that continues to grow year after year * Work fairly and equally ... Support from fellow techs, Shop Foreman, & management * Clean, safe, working environment ...

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All JobsCustomer Support JobsEntry Level Customer Support JobsEntry Level Customer Support Jobs in Silver Spring, MD

Entry Level Customer Support information

See Silver Spring, MD salary details

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How much do entry level customer support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for entry level customer support in Silver Spring, MD is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level customer support representative?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What is an entry level customer support job?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.

What are the most commonly searched types of Customer Support jobs in Silver Spring, MD?

The most popular types of Customer Support jobs in Silver Spring, MD are:

What are popular job titles related to Entry Level Customer Support jobs in Silver Spring, MD?

For Entry Level Customer Support jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Support jobs in Silver Spring, MD look for?

The top searched job categories for Entry Level Customer Support jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Entry Level Customer Support jobs?

Cities near Silver Spring, MD with the most Entry Level Customer Support job openings:

Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,027 per year, or $21.6 per hour.

Sales Representative- Entry Level

Bisco Industries

Glen Burnie, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Bisco Industries rating

9.6

Company rating: 9.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

3rd of 417 rated retail wholesalers

Job description

Bisco Industries, Inc. is ranked among the Top25 Distributors of electronic components and specialty fasteners in North America. We currently have multiple facilities located throughout the United States and Canada. We currently are looking for motivated individuals to work in our sales facilities. Bisco Industries believes our people are our greatest asset and we have an exciting long-term career opportunity with continued upward mobility for you. Bisco Industries believes in promoting from within and provides solid career path opportunities. Our rapid growth is creating excellent opportunities in sales and sales management for outstanding candidates who are eager to excel and are driven to reach and exceed expectations. Due to our continued growth and success, we are currently seeking an Entry Level Sales Representative to begin their sales career with us!
Responsibilities

      • Support inside sales representatives and management in customer service and sales
      • Ensure excellent customer service
      • Establishing new sales opportunities in an exciting environment with both inside and outside sales responsibilities.
      • Entry-level sales responsibilities with the goal of promotion to full-time sales in 9-12 months
      • Coordinate with sales representatives to respond quickly to customer needs, requests and problem
Qualifications
      • Prior customer service or sales experience is a plus but not required
      • Strong communication skills both verbal and written
      • History of persistence or commitment made to school, work or community
      • Evidence of successful, high performance in work, school or other activities
      • Willingness to continually learn about bisco industries, our customers and industryexperience,preferred
      • Must be able to pass a background check
      • You must be a US citizen or Permanent Resident
      • Must possess an active, unrestricted and valid driver's license
        Why Join Bisco
      • Competitive Hourly Rate + monthly bonus program
      • Annual pay merit increases
      • Competitive PTO (vacation/sick time)
      • Paid Holidays, including a day on your birthday!
      • Comprehensive Medical, Dental & Vision insurance
      • Wellness Incentives
      • Company Provided life and long-term disability insurance
      • 401k w/ company match!
      • Tuition Reimbursement Program
      • Upward Mobility

    Bisco Industries, Inc. will provide equal employment opportunity without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, genetics, gender identity or expression, political belief or activity, veteran status, or any other characteristic protected by federal, state or local law. This policy applies to all areas of employment, including recruitment, hiring, placement, training and development, promotion, transfer, termination, layoff, recall, leaves of absence, compensation benefits, social and recreational programs, and all other conditions and privileges of employment in accordance with applicable federal, state and local laws.

    What Bisco Industries employees say

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