ZipRecruiter

Log In

2

Entry Level Customer Support Jobs in Baltimore, MD

elt

Entry Level Sales

Owings Mills, MD · On-site

$60K/yr

... support our Baltimore, MD location. We offer tremendous opportunity for growth, competitive ... Build relationships with current customers through consistent follow-ups. Develop sales strategies ...

next page

Showing results 1-20

All JobsCustomer Support JobsEntry Level Customer Support JobsEntry Level Customer Support Jobs in Baltimore, MD

Entry Level Customer Support information

See Baltimore, MD salary details

$10

$20

$30

How much do entry level customer support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for entry level customer support in Baltimore, MD is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.17 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level customer support representative?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What is an entry level customer support job?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.
What are the most commonly searched types of Customer Support jobs in Baltimore, MD? The most popular types of Customer Support jobs in Baltimore, MD are:
What are popular job titles related to Entry Level Customer Support jobs in Baltimore, MD? For Entry Level Customer Support jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Support jobs in Baltimore, MD look for? The top searched job categories for Entry Level Customer Support jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Entry Level Customer Support jobs? Cities near Baltimore, MD with the most Entry Level Customer Support job openings:
Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,279 per year, or $20.8 per hour.

Entry Level Customer Support ($16/hr - USC & GC only)

Kellton Tech

Baltimore, MD • On-site

$16/hr

Contractor

Re-posted 29 days ago

Job description

Company Description
Finance
Job Description
Top Skills:
1. Analytical Reasoning
b. Detailed & Organized
c. Customer service-focused
Nice to have: Attention to detail, high level of skills with excel. Consistently demonstrates attention to detail, ability to prioritize tasks under pressure, and ability to escalate/ask questions.
Duties may include: Processing incoming and outgoing paperwork including mail and facsimiles; support client service associates and operational personnel; checking inbound client documents for accuracy, notating all activities on the account, and submitting accurate forms for final processing to service center; make outbound contact both in writing and verbally with clients concerning paperwork. Requires ability to define and prioritize project activities and follow-up on project progress; strong written and verbal communication skills, strong working knowledge and proficiency in the appropriate computer programs such as MS Word and database input is essential, knowledge of financial services field. Must be able to learn quickly and to engage in a number of detailed tasks at once. Must have strong flexibility in regard to the duties assigned and problem solving skills, be able to work independently.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

Apply