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Entry Level Customer Success Manager Edtech Jobs in Raleigh, NC

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Customer Experience Manager

Cary, NC

Works closely withtheCustomer Success Manager (CSM) and oversees day-to-day relationship with customer. Ensures that schedules and budgets are met according to contractual agreements. Works with ...

VAST Data

Technical Account Manager - USA

Raleigh, NC · On-site +1

Description VAST Data is looking for a Customer Success Manager to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

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Entry Level Customer Success Manager Edtech information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do entry level customer success manager edtech jobs pay per year?

As of Aug 23, 2026, the average yearly pay for entry level customer success manager edtech in Raleigh, NC is $80,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What is the difference between Entry Level Customer Success Manager Edtech vs Entry Level Sales Associate Edtech?

AspectEntry Level Customer Success Manager EdtechEntry Level Sales Associate Edtech
Required CredentialsBachelor's degree, customer service or communication skillsBachelor's degree, sales or marketing background
Work EnvironmentClient-facing, ongoing relationship managementProspecting, lead generation, transactional sales
Employer & Industry UsageEdtech companies focusing on user retention and supportEdtech companies aiming to increase product adoption and revenue
Common Search & Comparison IntentUnderstanding customer support roles in EdtechExploring sales roles within Edtech industry

While both roles are entry-level positions in the Edtech industry, a Customer Success Manager focuses on maintaining ongoing relationships and ensuring customer satisfaction, whereas a Sales Associate concentrates on generating leads and closing sales. The choice depends on whether you prefer relationship management or sales-driven work within the Edtech sector.

What are the most commonly searched types of Customer Success Manager Edtech jobs in Raleigh, NC?

The most popular types of Customer Success Manager Edtech jobs in Raleigh, NC are:

What are popular job titles related to Entry Level Customer Success Manager Edtech jobs in Raleigh, NC?

For Entry Level Customer Success Manager Edtech jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Success Manager Edtech jobs in Raleigh, NC look for?

The top searched job categories for Entry Level Customer Success Manager Edtech jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Entry Level Customer Success Manager Edtech jobs?

Cities near Raleigh, NC with the most Entry Level Customer Success Manager Edtech job openings:

Entry Level Customer Success Manager Edtech jobs near you

Customer Success & Retention Specialist

Air Experts Raleigh Heating and Air

Raleigh, NC • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Customer Success & Retention Specialist
- Join Our Award-Winning Team!
Location: 2730 Rowland Rd. Raleigh, NC 27615
At Air Experts Heating, Cooling and Plumbing, we've been proudly serving our community for over 35 years-and our success comes from putting people first. We're looking for a Digital Lead Coordinator to join our team in Raleigh. In this role, you'll be the first point of contact for our customers across digital channels, ensuring they receive the top-notch service we're known for.
Why You'll Love Working Here
We believe great work deserves great rewards. When you join Air Experts, you'll enjoy:
  • Pay Range: $20 per hour + monthly bonus potential and commissions
  • Weekly Pay On Friday
  • Comprehensive Benefits Package - Medical (3 plans to choose from), Dental, Vision, HSA with company contribution, $25,000 Life & AD&D, Long- and Short-Term Disability, plus options for additional voluntary life insurance up to $300,000.
  • Financial Security - 401K with company match to help build your future.
  • Work-Life Balance - Generous paid time off and paid holidays.
  • Perks & Discounts - Employee discounts on all our services, plus an Employee Referral Program.
  • Professional Growth - Ongoing training, development, and a supportive team culture.
  • Award-Winning Team - Be part of a company recognized for outstanding customer service and community commitment.

What You'll Do
  • Monitor and triage incoming customer requests from email, website forms, and digital platforms.
  • Respond promptly and professionally to inquiries from the digital agent or escalated call center concerns, providing information or directing requests to the right team.
  • Drive and champion customer retention efforts with outreach to schedule priority calls and maintenance visits.
  • Manage online appointment scheduling through digital tools and CRM systems.
  • Document and track all customer interactions in the CRM for accuracy and follow-up.
  • Collaborate with internal teams to resolve customer issues and ensure seamless service delivery.
  • Look for opportunities to improve customer satisfaction and streamline digital processes.

What We're Looking For
  • High school diploma or equivalent; some college a preferred.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management abilities.
  • Comfortable handling a high volume of customer emails, chats and messages.
  • Tech-savvy with CRM systems (ServiceTitan experience preferred).
  • A customer-first attitude with a friendly, professional approach.
  • Ability to work independently and as part of a collaborative team.

Schedule
This is a full-time, hybrid position at our North Raleigh location.
Sunday-Thursday 9:30AM-6:30PM Sunday is remote, all other days in office.
If you're looking for a rewarding career where what you do matters, Apply Today!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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