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Entry Level Customer Service Representative Jobs in Racine, WI

QCHI

Customer Service Representative

Racine, WI

$15 - $20.50/hr

This Customer Service Representative position is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

QCHI

Customer Service Representative

Racine, WI · On-site

$16/hr

This Customer Service Representative position is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

IEWC

Customer Service Representative

New Berlin, WI

$15.75 - $21.25/hr

Customer Service Representative Job Category: Sales Requisition Number: CUSTO001651 Posted: August 1, 2024 Full-Time Wisconsin New Berlin, WI 53151, USA Description The Customer Service ...

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Entry Level Customer Service Representative information

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How much do entry level customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level customer service representative in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Service Representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office tools like email and chat platforms is typically required. Patience, a positive attitude, and active listening are crucial soft skills that help in building rapport with customers. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges faced by entry level customer service representatives and how can they be addressed?

Entry level customer service representatives often encounter challenges such as managing a high volume of inquiries, handling difficult or upset customers, and quickly learning company products or services. These can be addressed by actively listening to customer concerns, utilizing available training resources, and seeking support from experienced team members or supervisors. Building strong communication skills and maintaining a positive attitude can also help representatives navigate stressful situations while delivering excellent service.

What does an Entry Level Customer Service Representative do?

An Entry Level Customer Service Representative is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle phone calls, emails, or online chats, ensuring customers have a positive experience. This role often involves troubleshooting issues, processing orders or returns, and maintaining accurate records of customer interactions. Entry level representatives are also expected to learn about the company's offerings and policies to effectively address customer needs.

What is the difference between Entry Level Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Industry UsageRetail, hospitality, telecomIT, tech, software companies
Common Search IntentBasic customer service roles, entry-level supportTechnical support, specialized customer assistance

Entry Level Customer Service Representatives typically handle general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often work in technical or specialized fields, providing more detailed assistance. While both roles require strong communication skills, the Specialist role may demand additional technical knowledge or certifications. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What are the most commonly searched types of Customer Service Representative jobs in Racine, WI? The most popular types of Customer Service Representative jobs in Racine, WI are:
What job categories do people searching Entry Level Customer Service Representative jobs in Racine, WI look for? The top searched job categories for Entry Level Customer Service Representative jobs in Racine, WI are:
What cities near Racine, WI are hiring for Entry Level Customer Service Representative jobs? Cities near Racine, WI with the most Entry Level Customer Service Representative job openings:
Entry Level Customer Service Representative jobs near you

Entry Level Customer Service Representative

Kenosha Insurance

Kenosha, WI • On-site

$30K - $45K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 3 days ago

Job description

Join the vibrant team at Kenosha Insurance as a dedicated Entry Level Customer Service Representative. Situated in the heart of Kenosha, Wisconsin, our firm prides itself on offering a welcoming and supportive environment for both our clients and our team members. With a strong community presence and an unwavering commitment to exceptional service, we are simultaneously maintaining traditional on-site operations to better nurture client relationships and employee dynamics. As a representative of our company, you'll play a vital role in addressing client inquiries, assisting with policy updates, and ensuring customer satisfaction. This position offers an incredible opportunity to grow your customer service skills in a firm that values positivity and engagement. Whether you're initiating your career journey or transitioning to customer service, Kenosha Insurance is eager to support you while you build a rewarding career path. Embrace the chance to make a difference and thrive in a full-time, in-office setting. Apply today to be part of a team where your contributions truly matter.


Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Life Insurance

Disability Insurance

Career Growth Opportunities

Hands on Training

Holidays Off

Paid Holidays off


Responsibilities

Customer Support: Provide exceptional customer service by addressing inquiries, resolving issues, and offering solutions to ensure customer satisfaction.

Communication: Interact professionally with customers via phone, email, and in-person to provide accurate and friendly service.

Problem Solving: Identify and resolve customer issues promptly and efficiently while maintaining a positive attitude.

Product Knowledge: Develop a deep understanding of the companys insurance products and services to deliver accurate information to customers.

Documentation: Record and update customer interactions and information in the companys database accurately.

Team Collaboration: Work closely with team members to ensure a seamless customer service experience and share insights for continuous improvement.


Requirements

Education: High school diploma or equivalent required.

Communication Skills: Strong verbal communication skills are essential.

Customer Service Orientation: A passion for delivering outstanding customer service and resolving issues efficiently.

Problem-Solving Skills: Ability to think critically and offer effective solutions on the spot.

Team Cooperation: Ability to work collaboratively within a team environment.

Adaptability: Willingness to handle changes and work in a dynamic environment.

Bilingual English/Spanish is a plus