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Entry Level Csr Jobs in Raleigh, NC (NOW HIRING)

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month: Eligible for insurance benefits At 3 Months ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month: Eligible for insurance benefits At 3 Months ...

Conflux Systems

Customer Service Representative

Cary, NC · On-site

$16.25 - $22.25/hr

Customer Service Representative The Customer Service Representative is a dynamic, non-call center role focused on delivering a world-class customer experience in a fast-paced service environment.

Net Commesh

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location: Raleigh, NC Department: Customer Service Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team.

Nexera

Entry-Level Customer Consultant

Raleigh, NC · On-site

$1.2K - $1.6K/wk

Now Hiring Entry-Level Customer Consultants We're looking for motivated individuals who enjoy ... This position combines customer service, communication, education, and professional development.

Comsult Connect

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location: Raleigh, NC Department: Customer Service Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team.

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Entry Level Csr information

See Raleigh, NC salary details

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How much do entry level csr jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for entry level csr in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What does an entry level CSR do?

An entry level Customer Service Representative (CSR) is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle incoming calls, emails, or chats from customers, document interactions, and escalate issues as needed. Entry level CSRs are expected to maintain a positive attitude, work efficiently, and follow company policies to ensure customer satisfaction and support business operations.

What are some common challenges faced by entry-level customer service representatives and how can they be managed?

Entry-level Customer Service Representatives (CSRs) often encounter challenges such as handling high call volumes, managing difficult customer interactions, and learning company systems quickly. To manage these challenges, it's important to stay organized, actively listen to customers, and seek guidance from more experienced team members. Many companies provide structured training and continuous support, so taking advantage of these resources can help new CSRs build confidence and develop effective problem-solving skills.

What are the key skills and qualifications needed to thrive as an entry level customer service representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and basic office applications is common. Patience, active listening, and a positive attitude are important soft skills that help build rapport with customers. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What is the difference between Entry Level Csr vs Customer Service Representative?

AspectEntry Level CsrCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, corporate offices
Employer & Industry UsageCommon in retail, telecom, hospitalityWidespread across various industries including retail, finance, healthcare
Search & Comparison IntentEntry level roles, beginner customer support jobsExperienced roles, career progression in customer service

Both roles focus on customer interaction, but Entry Level Csr typically refers to initial support positions requiring minimal experience, while Customer Service Representative can include more experienced roles with additional responsibilities. Understanding these differences helps job seekers target the right positions based on their experience level.

How to get into entry level customer service with no experience?

Entry level customer service positions often require minimal experience and focus on strong communication, problem-solving, and a positive attitude. Candidates can improve their chances by highlighting transferable skills, gaining familiarity with customer service tools like CRM software, and demonstrating a willingness to learn during interviews.

What are the most commonly searched types of Csr jobs in Raleigh, NC?

The most popular types of Csr jobs in Raleigh, NC are:

What are popular job titles related to Entry Level Csr jobs in Raleigh, NC?

For Entry Level Csr jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Entry Level Csr jobs in Raleigh, NC look for?

The top searched job categories for Entry Level Csr jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Entry Level Csr jobs?

Cities near Raleigh, NC with the most Entry Level Csr job openings:

Entry Level Csr jobs near you
Infographic showing various Entry Level Csr job openings in Raleigh, NC as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Service Representative

Raleigh, NC • On-site

Pratt Industries
See more jobs at Pratt Industriesexternal

$15.50 - $21.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Pratt Industries rating

7.5

Company rating: 7.5 out of 10

Based on 111 frontline employees who took The Breakroom Quiz

Job description

Position: Customer Service Representative
Location: Raleigh, NC
Job Type: Full Time, Salary Non-Exempt
Reports To: Sales Manager
Perks of Pratt:
Within 1 Month: Eligible for insurance benefits
At 3 Months: 401k with partial match
At 6 Months: PAID vacation days
Benefits:
  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Parental leave
  • Vision insurance
Unbox your career! Click apply to start the process!
Job Description
Overview:
  • The Customer Service Representative will manage the day-to-day requirements for our customers. This position is perfect for anyone looking for a career that offers endless opportunities for growth personally and professionally in a rapidly growing, high visibility business.
  • The Customer Service Representative will be expected to manage customer business orders and address all inquiries and complaints. This is a fast-paced role requiring the ability to multi-task, problem solve, and work cross-functionally within the plant and office.
  • This role will work closely with our team of Sales Representatives and will be directly responsible for building production specifications, accepting and confirming customer purchase orders, confirming inventory availability, ensuring on time and in full delivery, as well as ensuring invoicing accuracy. The CSR position will have daily interaction with Pratt's internal facilities, manufacturing, inventory and logistics teams. The CSR will also have daily interaction with our customers' facility managers and purchasing teams, and will provide rapid responses to all customer inquiries and needs.
Primary Responsibilities:
  • Working closely with our sales team to promote business retention and growth.
  • Creating specs for production with information provided from sales & design.
  • Processing customer purchase orders.
  • Handling business customer complaints and questions and following-up with appropriate internal personnel as required.
  • Confirming On Time and In Full (OTIF) Shipments.
  • Providing rapid responses to all customer tactical needs (order needs, order changes, freight questions, etc.)
  • Tracking warehouse items to ensure availability and that agreed upon minimum/maximum levels are followed. Analyzing monthly usages and re-stocking per customer.
  • Maintaining business customer files.
  • Complying with company policies and procedures.
  • Additional duties as assigned by management.
Educational Requirements:
  • High school diploma or GED
  • Bachelor's degree or equivalent education and experience preferred.
Experience Requirements:
  • Experience with customer service in the manufacturing industry.
  • Experience with management of multiple customer accounts.
  • Experience with Amtech software preferred.
Required Skills:
  • Strong communication skills both written and verbal
  • Intermediate computer skills
  • Strong math/algebra skills
  • Problem solving and critical thinking
Physical Demands:
  • The employee is regularly required to walk and talk and hear.
  • The employee is frequently required to stand; use hands to finger, handle, or feel; and reach with hands and arms.
  • The employee is occasionally required to sit.
  • Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Leadership Attributes:
  • Superior time management skills including the ability to manage multiple issues concurrently and the ability to lead an effective and efficient meeting.
  • Excellent crisis manager who demonstrates that he/she has a high emotional control under adverse conditions and can lead his/her personnel to a successful resolution.
  • Excellent employee relations skills including being an active listener, understanding how to appraise personnel, applying both positive and corrective feedback, being able to resolve conflicts directly or by involving HR when necessary, understands and demonstrates positive motivational skills including coaching and delegation techniques.
  • Demonstrate confidence including providing a consistent leadership style with an acceptable level of professional assertiveness.
  • Professional appearance to support his/her role as a managerial representative of the company.
Performance Measurements:
  • Operating standards - the employee will need to meet or exceed the Operating Standards in the areas of sales, customer service, quality, cost, safety, customer satisfaction and productivity. Such standards will be set annually and communicated to the Service Manager.
  • Personal growth - while the company will provide the tools to assist the CSR to grow professionally the responsibility for moving forward lies with the individual. Each year there will be goals developed and agreed to by the GM and his/her superior.
  • Employee relations - through observations the CSR will be evaluated regarding his/her skills and advancements in the areas of motivational techniques and results, positive and corrective/constructive feedback, subordinate development and creating a positive work environment.
  • Creativity - this will be evaluated by how active the CSR is in participating in advancing the business through new and innovative ideas.

Pratt Industries is America's 5th largest paper and packaging company with more than 7,500 highly skilled employees dedicated to the environment and sustainability. Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than a dozen states. The company operates three of the most modern, cost effective paper mills in the country, as well as a series of sheet and box plants strategically placed throughout the United States offering a wide range of creative packaging solutions. Pratt Industries is committed to recycling and the environment by "harvesting the urban forest."
Pratt Industries offers competitive compensation plans with incentive opportunities, full benefits package including medical, dental, vision, life, disability, FSA, All State, Pre-Paid Legal, and 401(k) with company match, paid vacation, and paid holidays.

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