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Entry Level Cruise Port Agent Jobs (NOW HIRING)

Massachusetts Port Authority

Trusted Agent

East Boston, MA · On-site

$53K - $56K/yr

The Massachusetts Port Authority is Going Above and Beyond™ for your career. We are a dynamic ... Our employees are essential in moving planes, cargo, and cruise ships safely, efficiently, and ...

New

Windstar Cruises

Contact Center AI Lead

Miami, FL · On-site +1

Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht ... Monitor virtual agent interactions for accuracy, tone, escalation behavior, and guest experience ...

Commonwealth Hotels

Guest Service Agent

Tampa, FL · On-site

$14.25 - $18/hr

... Tampa's Riverwalk, Port Tampa Bay cruise terminals, and Busch Gardens. If you are seeking a ... Working as a Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk ...

Envoy Air Inc.

Ramp Agent

Buffalo, NY

$16.33/hr

In this entry level position, you can enjoy paid on the job training and development programs to ... Take advantage of our major discounts on hotels, cars, cruises and more and become a travel ...

Commonwealth Hotels

Guest Service Agent

Tampa, FL · On-site

$14.25 - $18/hr

... Tampa's Riverwalk, Port Tampa Bay cruise terminals, and Busch Gardens. If you are seeking a ... Working as a Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk ...

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All JobsCruise Port Agent JobsEntry Level Cruise Port Agent Jobs

Entry Level Cruise Port Agent information

See salary details

$11K

$66.9K

$101K

How much do entry level cruise port agent jobs pay per year?

As of Aug 8, 2026, the average yearly pay for entry level cruise port agent in the United States is $66,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $74,500.00 per year, depending on experience, location, and employer.

Can I work on a cruise ship as an entry level cruise port agent with no experience?

Entry level cruise port agent positions typically do not require prior experience, as training is often provided on the job. Strong communication skills, customer service ability, and basic knowledge of port operations can help candidates qualify, but specific requirements vary by employer. Certifications such as customer service or safety training may be beneficial but are not always mandatory for entry-level roles.

How do I become an entry level cruise port agent?

To become an entry-level cruise port agent, candidates typically need a high school diploma or equivalent and strong customer service skills. Relevant experience in hospitality, travel, or logistics can be beneficial, and familiarity with computer systems and communication tools is often required. Some positions may require background checks or security clearances due to working in port environments.
More about Entry Level Cruise Port Agent jobs
What are the most commonly searched types of Cruise Port Agent jobs? The most popular types of Cruise Port Agent jobs are:
What states have the most Entry Level Cruise Port Agent jobs? States with the most job openings for Entry Level Cruise Port Agent jobs include:
What job categories do people searching Entry Level Cruise Port Agent jobs look for? The top searched job categories for Entry Level Cruise Port Agent jobs are:
Entry Level Cruise Port Agent jobs near you
Infographic showing various Entry Level Cruise Port Agent job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $66,913 per year, or $32.2 per hour.

Trusted Agent

Massachusetts Port Authority

East Boston, MA • On-site

$53K - $56K/yr

Full-time

Posted 3 days ago

New

Job description


The Massachusetts Port Authority is Going Above and Beyond™ for your career. We are a dynamic organization that connects people and businesses to the global community by air, land, and sea. Our employees are essential in moving planes, cargo, and cruise ships safely, efficiently, and sustainably. We are an economic engine, managing real estate assets where people live, work, and play. Together, the properties we own and operate generate $20 billion for the region's economy.
Boston Logan International Airport serves as a vibrant gateway to New England and beyond, seamlessly connecting global travelers and ensuring the satisfaction of millions. Driven by a steadfast commitment to safety and security, environmental stewardship, convenience, and exceptional customer service, we take pride in fostering meaningful connections between people, cultures, and opportunities. Through innovative collaboration, embracing sustainability, and serving as an economic catalyst for our communities, we cultivate a thriving and welcoming hub that fuels the growth and prosperity of our region.
ABOUT YOU
As a Trusted Agent (Bargaining Unit, Local Union No. 25), you are a highly organized and detail-oriented professional who exercises sound judgment, maintains confidentiality, and consistently applies policies and regulations with accuracy and integrity. You build positive relationships with diverse stakeholders, communicate requirements clearly, deliver exceptional customer service, and remain adaptable and composed while balancing operational demands, compliance requirements, and the safe, efficient functioning of airport operations.
What you will do:
  • Review and evaluate airport credential applications, verify identity and work authorization documentation, and determine eligibility for airport-issued identification media in compliance with TSA and Massport security requirements.
  • Maintain the integrity of airport security programs by safeguarding sensitive information, conducting quality control reviews, supporting vetting processes, issuing credentials, and ensuring compliance with federal regulations and established policies.
  • Support parking violations and permitting operations by processing payments, issuing permits and passes, conducting audits, maintaining records, coordinating inspections, and ensuring accurate financial and operational administration.
  • Deliver exceptional customer service by assisting the airport community, providing guidance on policies and procedures, resolving inquiries, supporting training initiatives, and building positive relationships with internal and external stakeholders.

What you offer:
  • 1-3 years' administrative, security, and/or customer service experience required. Experience in a multi-lingual and/or an airport environment is preferred.
  • Working knowledge of Microsoft Word, Excel, Access, Outlook and other database management programs as needed.
  • Ability to process payments, maintain files, and successfully schedule workload as required.
  • Ability to maintain confidentiality in handling all documentation, data and during all assignments.

*Click here for detailed job description
WHAT WE OFFER
Collaboration with colleagues at all levels of leadership from all different disciplines, from Aviation to Maritime and beyond. Every day is different at Massport and the breadth of our impact on the Massachusetts region through our facilities provides many opportunities for our employees to grow, learn, and explore the many areas of our business. Our business is all about connecting. We support and take pride in the employees that make those connections possible each and every day.
  • Work/life balance
  • A supportive and inclusive culture
  • Opportunities for growth
  • Providing safe, healthy, and secure work environment
  • Supporting the people and businesses of New England
  • Achieving results and having positive impact
  • Being good neighbors in the communities we serve
  • Protecting the environment

*Click here for information on our comprehensive compensation and benefits package.

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